Assistant F&b Operations Manager

1 week ago

Riyadh, Saudi Arabia Marriott International, Inc Full time

**Job Number** 24018702

**Job Category** Food and Beverage & Culinary

**Location** The Ritz-Carlton Riyadh, AlHada Area, Mekkah Road, Riyadh, Saudi Arabia, Saudi Arabia VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

Assists with supervising food and beverage/culinary daily operations. Responsibilities include ensuring guest and employee satisfaction while maintaining the operating budget. Ensures standards and legal obligations are followed.

**CORE WORK ACTIVITIES**

**Assisting in Managing Day-to-Day Operations**
- Assists in the ordering of F&B supplies, cleaning supplies and uniforms.
- Supervises daily F&B shift operation and ensures compliance with all F&B policies, standards and procedures.
- Supports and supervises an effective monthly self inspection program.
- Operates all department equipment as necessary and reports malfunction.
- Supervises staffing levels to ensure that guest service, operational needs, and financial objective are met.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Celebrates and fosters decisions that result in successes as well as failures.
- Communicates areas that need attention to staff and follows up to ensure understanding.
- Coordinates cleaning program in all F&B areas (including General clean), identifying trends and making recommendation for improvements.
- Follows property specific second effort and recovery plan.
- Stays readily available/ approachable for all team members.
- Demonstrates knowledge of the brand specific service culture.

**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Serves as a role model to demonstrate appropriate behaviors.
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Takes proactive approaches when dealing with guest concerns.
- Sets a positive example for guest relations.
- Stays readily available/ approachable for all guests.
- Reviews comment cards and guest satisfaction results with employees.
- Responds in a timely manner to customer service department request.

**Additional Responsibilities**
- Analyzes information and evaluates results to choose the best solution and solve problems.
- Performs hourly job function if necessary.
- Extends professionalism and courtesy to team members at all times.
- Comprehends budgets, operating statements and payroll progress report.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International.
**Be** where you can do your best work,
**begin** your purpose,
**belong** to an amazing global team, and
**become** the best version of you.

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