Account Director
6 months ago
**Who We Are**:
At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.
Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work.
**Who we're looking for**:
We are seeking an experienced Account Director to provide strategic direction and support clients in driving short-term sales and building long-term brand value. As an Account Director, you will exercise overall quality control over the accounts, build and maintain internal processes and relationships, and ensure successful implementation of client objectives.
**What you'll be doing**:
- Understand the client's business and generate new ideas to enhance client development.
- Work closely with clients to uncover business needs and objectives, set strategies with the Business Director, decide how they will be implemented, and ensure execution.
- Check progress against objectives and take action when necessary.
- Build and grow good relationships with clients based on trust, credibility, and professional respect.
- Effectively manage the account team by fostering a constructive work environment and teamwork and building initiatives when needed.
- Train and motivate the account team members by developing their abilities.
- Take full responsibility for the financial upkeep of the account by ensuring the account runs efficiently and undertaking financial negotiations for client fees.
- Act as a strategic partner of the account's planner by thinking outside the box and bringing insightful and relevant info to the development.
- Regularly report to the BD to keep them sufficiently updated and informed on the daily operations of the account.
- Understand customer requirements and needs to offer suitable solutions and generate new business.
- Ensure the timely delivery of services and products to clients.
- Resolve issues to maintain and strengthen customer trust.
- Read reports of subordinates and communicate overall quarterly/annual progress to senior management and external stakeholders.
**What you'll need**:
- BS/BA in marketing or advertising specialization.
- Minimum 6 years of experience in Account Management within an agency.
- Computer skills in Microsoft Office.
- Project management skills.
- Presentation and writing skills.
- Ability to judge creative and comment effectively.
- Attention to detail.
- Communication skills.
- Resourceful in finding information.
- Creative mind.
- Demonstrable experience in negotiation and meeting client requirements.
- Solid understanding of budgeting and reporting on progress.
- Travel upon request.
LI-HH1
At VML, we are committed to fostering an all-inclusive work environment that is both rewarding and career-forward. Our Inclusion, Equity & Belonging initiatives, alongside the VML Foundation, reflect our dedication to giving back and making a positive impact in our communities and beyond. Our people are the heartbeat of our organization—creators, doers, innovators, makers, and thinkers—who drive not just marketing, but meaningful experiences that resonate in every action and interaction.
VML is a WPP Agency. For more information, please visit our website, and follow VML on our social channels via Instagram, LinkedIn, and X.
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