Sr. Oracle Customer Care

7 days ago


الرياض, Saudi Arabia Whitefield Careers Full time

**Job Summary**:
**Key Responsibilities**:

- **Design and Development**:

- Develop and implement technical solutions for Oracle Utilities Applications, focusing on CC&B or C2M modules.
- Design and build components using Groovy, SQL, PL/SQL, and other relevant programming languages or frameworks.
- Collaborate with stakeholders to translate business needs into technical requirements and implement them effectively.
- **Technical Leadership**:

- Guide the team in adopting best practices for development and testing.
- Conduct code reviews to ensure adherence to quality standards and architectural guidelines.
- **Business and Requirements Analysis**:

- Work closely with business analysts and end-users to understand project requirements and functional specifications.
- Analyze business processes to identify gaps and recommend solutions within CC&B or C2M modules.
- Create detailed technical design documents based on user requirements and system specifications.
- **Collaboration and Communication**:

- Collaborate effectively with cross-functional teams, including testers, project managers, and business stakeholders.
- Provide technical expertise and guidance to junior developers and team members.
- Communicate complex technical concepts in a clear and concise manner to both technical and non-technical stakeholders.
- **SDLC Understanding and Implementation**:

- Ensure the delivery of high-quality solutions by adhering to development lifecycle standards and project timelines.
- Perform unit testing, system testing, and integration testing for all technical deliverables.

**Required Qualifications and Skills**:

- **Experience**:

- Minimum of 8+ years of relevant work experience in Oracle Utilities Applications, specifically CC&B (Customer Care & Billing) and/or C2M (Customer to Meter).
- Solid background in business analysis, requirements gathering, and technical design.
- **Technical Expertise**:

- Proficient in programming with Groovy or object-oriented languages.
- Strong hands-on experience with SQL and PL/SQL for database development.
- **Development Skills**:

- Experience with object-oriented design principles and technical development methodologies.
- Knowledge of system integration approaches and API-driven architectures.
- **Soft Skills**:

- Excellent communication and presentation skills to engage with stakeholders at all levels.
- Strong interpersonal skills to work effectively as part of a diverse team.
- Self-motivated with a proactive approach to problem-solving and task execution.

**Preferred Skills**:

- Exposure to agile project management tools such as JIRA, ServiceNow, or Azure DevOps.
- Prior experience in utilities or energy industry projects is a plus.
- Familiarity with Oracle Utilities Application Framework (OUAF).

**Job Types**: Full-time, Permanent

Pay: ﷼15,000.00 - ﷼17,000.00 per month

Ability to commute/relocate:

- Riyadh: Reliably commute or willing to relocate with an employer-provided relocation package (required)

**Experience**:

- total experince: 8 years (required)



  • الرياض, Saudi Arabia A Leading Holding Company In UAE Full time

    The Role Job Description - Manage Oracle Database Administration tasks, including installation, configuration, backup, recovery, and performance tuning. - Support the deployment and management of Customs systems, ensuring compliance with business and regulatory requirements. - Work closely with business support teams to resolve issues and enhance system...


  • الرياض, Saudi Arabia Whitefield Careers Full time

    **Key Responsibilities** - **Design and Development**: - Collaborate with functional teams to understand business requirements and translate them into technical designs. - **Programming Expertise**: - Ensure high-quality coding standards by performing unit testing and code reviews. - **Analysis and Troubleshooting**: - Analyze business requirements,...


  • الرياض, Saudi Arabia Appsierra Full time

    **Location - 2 years in Saudi Arabia then will be back to LIT India office** - Oracle CCB Customer Care Billing Experienced Techno Functional Consultant 3 to 6 Years - Must have at least 2 CCB implementation experience with end-to-end implementation experience in Power Water Gas domain - Ability to understand requirements documents do discussions with...


  • الرياض, Saudi Arabia Tabby Full time

    Customer Care Specialist **Customer Care Specialist** **Department**:Customer Experience **Employment Type**:Full Time **Location**:KSA **Description** We are looking for Customer Service Specialists to join us! **Key Responsibilities** - Monitor and manage escalated complaints received through the SAMA portal. - Investigate each complaint, ensuring a...


  • الرياض, Saudi Arabia Cognizant Full time

    **Job Summary** We are seeking a highly skilled Oracle Fusion Procurement with 6 to 10 years of experience to join our dynamic team. **Responsibilities** - 8 - 12 years of experience with proven expertise in implementing and supporting Oracle Fusion Procurement, Supplier Management, procurement Contract and Self-Service Procurement - Relevant Oracle...


  • الرياض, Saudi Arabia Cognizant Full time

    **Job Summary** We are seeking a highly skilled Oracle Fusion Procurement with 6 to 10 years of experience to join our dynamic team. **Responsibilities** - 8 - 12 years of experience with proven expertise in implementing and supporting Oracle Fusion Procurement, Supplier Management, procurement Contract and Self-Service Procurement - Relevant Oracle...


  • الرياض, Saudi Arabia Boston Scientific Corporation Full time

    **Job Description**: **Posted Date**: - Aug 12, 2024**Workmode**: - Hybrid**Additional Locations**: N/A **Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance** At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees,...


  • الرياض, Saudi Arabia Giza Systems EG Full time

    Responsible for: Providing expert-level consulting services for the design, implementation, and support of the Enterprise Resource Planning (ERP) modules within Oracle Fusion Applications. You will collaborate closely with clients to understand their business processes, configure the ERP modules to align with their requirements, and ensure successful project...


  • الرياض, Saudi Arabia Cognizant Full time

    **Job Summary** **Responsibilities** - Lead the design and implementation of Oracle Cloud Financials solutions to meet business requirements. - Oversee the configuration and customization of Oracle Cloud FIN modules including Receivables Cash Management Payments Payables Assets General Ledger and Expenses. - Provide expert guidance on Oracle Financials...


  • الرياض, Saudi Arabia Cognizant Full time

    **Job Summary** **Responsibilities** - Lead the design and implementation of Oracle Cloud Financials solutions to meet business requirements. - Oversee the configuration and customization of Oracle Cloud FIN modules including Receivables Cash Management Payments Payables Assets General Ledger and Expenses. - Provide expert guidance on Oracle Financials...


  • الرياض, Saudi Arabia Giza Systems Full time

    The Role **Job Description Responsible for**: Providing expert-level consulting services for the design, implementation, and support of the Enterprise Resource Planning (ERP) modules within Oracle Fusion Applications. You will collaborate closely with clients to understand their business processes, configure the ERP modules to align with their requirements,...


  • الرياض, Saudi Arabia Ninja Food Full time

    We are seeking a detail-oriented and analytical Quality Assurance Specialist to join our Customer Care Department. Key Responsibilities: Review and evaluate customer interactions (chats) to ensure Compliance with company standards and policies. Develop and implement quality assurance processes and metrics. Provide constructive feedback to customer care...

  • Team Lead

    1 month ago


    الرياض, Saudi Arabia Blacklane GmbH Full time

    As a Team Lead in Customer Care Operations, you will be responsible for effectively managing and leading a team of Arabic speaking Customer Concierges to ensure the highest standard of service is delivered to our guests and partners. You will inspire, coach, and support your team while upholding the values and objectives of the company. Your ability to lead...

  • Team Lead

    1 month ago


    الرياض, Saudi Arabia BLACKLANE Full time

    As a Team Lead in Customer Care Operations, you will be responsible for effectively managing and leading a team of Arabic speaking Customer Concierges to ensure the highest standard of service is delivered to our guests and partners. You will inspire, coach, and support your team while upholding the values and objectives of the company. Your ability to lead...


  • الرياض, Saudi Arabia SAS Full time

    : **Sr. Customer Success Manager - Hybrid** **Nice to meet you!** We’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a...


  • الرياض, Saudi Arabia Avamels Printing Solutions Full time

    **Key Responsibilities**: **Customer Interaction**: - Provide comprehensive information on products and services, addressing customer queries and concerns. - Build and maintain strong relationships through effective communication and timely follow-up. **Sales Generation**: - Identify potential sales opportunities by understanding customer needs and...


  • الرياض, Saudi Arabia Mrsool Full time

    **Who Are We❓**: Welcome to the world of Mrsool! Where on-demand delivery meets unparalleled user needs to deliver anything you desire. As one of the largest delivery platforms in the Middle East and North Africa (MENA) region, Mrsool has captivated users with its unique and seamless experience, earning it the highest ratings among all major delivery...


  • الرياض, Saudi Arabia Blacklane GmbH Full time

    As a **Customer Concierge**, you are the face and voice of Blacklane. You will play a key role in delivering exceptional customer service by embodying the company’s core values in every interaction with our guests and chauffeurs worldwide. The position requires a proactive, detail-oriented individual who excels in building trust, resolving queries, and...


  • الرياض, Saudi Arabia Tabby Full time

    **Description**: We are looking for Customer Service Specialists to join us! **Key Responsibilities**: - Monitor and manage escalated complaints received through the SAMA portal. - Investigate each complaint, ensuring a thorough understanding of the customer's concerns. - Liaise with relevant departments to gather all necessary information for a...


  • الرياض, Saudi Arabia Whitefield Careers Full time

    **Key Responsibilities** - **Design and Development**: - Collaborate with functional teams to understand business requirements and translate them into technical designs. - **Programming Expertise**: - Ensure high-quality coding standards by performing unit testing and code reviews. - **Analysis and Troubleshooting**: - Analyze business requirements,...