Customer Care Concierge

**Company Description** Sofitel Riyadh Hotel & Convention Center: A Symphony of French Elegance and Saudi Arabian Warmth** The Sofitel Riyadh is dedicated to providing a five-star experience characterized by luxury, elegance, and impeccable service. The hotel's commitment to personalized attention ensures that each guest's stay is not just comfortable but...

**Responsibilities**: - Create focused conversations with guests which identify their personal preferences. - Be proactive and anticipate the complete requirements of each guest in order to make their unique experience memorable. - Act as a hotel “ambassador” at all times. - Takes care of the safe keys and other keys assigned to the Concierge Desk. -...

As a Team Lead in Customer Care Operations, you will be responsible for effectively managing and leading a team of Arabic speaking Customer Concierges to ensure the highest standard of service is delivered to our guests and partners. You will inspire, coach, and support your team while upholding the values and objectives of the company. Your ability to lead...

As a Team Lead in Customer Care Operations, you will be responsible for effectively managing and leading a team of Arabic speaking Customer Concierges to ensure the highest standard of service is delivered to our guests and partners. You will inspire, coach, and support your team while upholding the values and objectives of the company. Your ability to lead...

**Responsibilities**: - Responsible for providing hands-on leadership support to the Chief Concierge by following all instructions and guidelines set for the success of the department. - Train, direct, and supervise the concierge’s daily operation of the department. - Responsible for ensuring keen focus on Guest Satisfaction with Resolution Scores by...

**Company Description** Sofitel Riyadh Hotel & Convention Center: A Symphony of French Elegance and Saudi Arabian Warmth** The Sofitel Riyadh is dedicated to providing a five-star experience characterized by luxury, elegance, and impeccable service. The hotel's commitment to personalized attention ensures that each guest's stay is not just comfortable but...

Customer Care Specialist **Customer Care Specialist** **Department**:Customer Experience **Employment Type**:Full Time **Location**:KSA **Description** We are looking for Customer Service Specialists to join us! **Key Responsibilities** - Monitor and manage escalated complaints received through the SAMA portal. - Investigate each complaint, ensuring a...

**Job Description**: **Posted Date**: - Aug 12, 2024**Workmode**: - Hybrid**Additional Locations**: N/A **Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance** At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees,...

We are seeking a detail-oriented and analytical Quality Assurance Specialist to join our Customer Care Department. Key Responsibilities: Review and evaluate customer interactions (chats) to ensure Compliance with company standards and policies. Develop and implement quality assurance processes and metrics. Provide constructive feedback to customer care...

Managing and organizing appointments and meetings. - Scheduling and organizing CEO appointments and meetings, including travel arrangement. - Preparing the agenda and documents required for the meetings and taking notes of their minutes of meeting. - Communications and correspondence management.- Follow up on communication between departments to ensure...

**Key Responsibilities**: **Customer Interaction**: - Provide comprehensive information on products and services, addressing customer queries and concerns. - Build and maintain strong relationships through effective communication and timely follow-up. **Sales Generation**: - Identify potential sales opportunities by understanding customer needs and...

**Who Are We❓**: Welcome to the world of Mrsool! Where on-demand delivery meets unparalleled user needs to deliver anything you desire. As one of the largest delivery platforms in the Middle East and North Africa (MENA) region, Mrsool has captivated users with its unique and seamless experience, earning it the highest ratings among all major delivery...

**Description**: We are looking for Customer Service Specialists to join us! **Key Responsibilities**: - Monitor and manage escalated complaints received through the SAMA portal. - Investigate each complaint, ensuring a thorough understanding of the customer's concerns. - Liaise with relevant departments to gather all necessary information for a...

Sales managers oversee the primary elements of a company’s sales activities and direct and influence the sales staff in a sales team. Their main responsibilities include strategizing and planning, setting sales goals, and hiring, training, and mentoring sales agents. This role has a direct impact on your company’s profits in more ways than one. In...

Provide dynamic customer service, while educating our customers through teaching proper pet care. - To maximise productivity memorise and utilise the Petland systems, such as the Petland Mission, 5-Step Sale, 4 Basic Needs, C.A.P, Pets For A Lifetime and Adopt - A Pet. - Maintain excellent animal husbandry for the pets by performing opening, daily...

**Requirements**: **Requirements**: - Bachelor's degree in Business Administration, Sales and marketing,or a related field. - Proven experience in sales or a related field with a track record of meeting or exceeding targets. - Excellent communication and negotiation skills. - Strong understanding of customer service principles. - Ability to build rapport...

**1. Client Consultation**: - Provide detailed consultations to clients regarding travel destinations, accommodations, transport options, and activities. - Understand client preferences, budgets, and requirements to recommend suitable travel packages. **2. Travel Planning and Coordination**: - Plan and organize travel itineraries, including booking...

Member Service Support - Promote BA services by supporting members to utilize services (Tebtom, Rahatkom, Telemedicine, etc) and keep members engaged with company services. - Guide members on points of contact for queries and communication. - Update members on insurance coverage details, follow up cases, inquiries and responses with full support - Complete...

Are you a people person with a passion for providing exceptional customer service? If so, we have an exciting opportunity for you as a Guest Care Specialist at Gathern. As a Guest Care Specialist, you will be responsible for ensuring all guests have a positive and memorable experience during their interactions with our company. In this role, you will serve...

JOB SUMMARY At Six Flags & Aquarabia Qiddiya City, The Manager - Guest Care Cente will oversee the daily operations of the Guest Care Center, ensuring exceptional customer service and seamless guest experiences. This role is responsible for managing a team of customer service representatives, handling guest inquiries and complaints, and implementing...