Customer Care Executive
1 week ago
**Key Responsibilities**:
**Customer Interaction**:
- Provide comprehensive information on products and services, addressing customer queries and concerns.
- Build and maintain strong relationships through effective communication and timely follow-up.
**Sales Generation**:
- Identify potential sales opportunities by understanding customer needs and recommending suitable products/services.
- Use upselling and cross-selling techniques to meet and exceed sales targets.
- Stay updated on the company’s products and services to effectively market them to customers.
**Problem-Solving**:
- Address customer complaints and issues, ensuring effective and timely resolutions.
- Troubleshoot product or service issues by clarifying customer concerns, identifying causes, and selecting the best solutions.
**Record-Keeping**:
- Maintain accurate records of all customer interactions, sales, and transactions.
- Document customer interactions and sales activities in the customer service database.
**Collaboration**:
- Collaborate with other departments, such as marketing and product development, to address customer feedback and needs.
- Participate in team meetings and contribute to strategies aimed at improving customer satisfaction and sales performance.
**Follow-Up**:
- Conduct follow-up calls to ensure customer satisfaction and encourage repeat business.
- Monitor and follow up on unresolved customer issues and sales leads.
**Sales Support**:
- Assist in developing and executing sales strategies and promotional campaigns.
- Provide support in processing customer orders and handling billing inquiries.
**Qualifications**:
- Strong communication skills in both written and verbal forms.
- Proven experience in a customer service or sales role is an advantage.
- Ability to build and maintain positive customer relationships.
- Problem-solving abilities with a customer-first mindset.
- Proficiency in using CRM systems and other relevant software.
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