Solution Integration
7 months ago
**Responsibilities**:
- RUN Phase Project:
- Technical support of Cloud, On-Premises, and Hybrid services
- Design and implement changes into the systems
- Maintain and enhance internal tools to improve service industrialization for Cloud and OnPremises services
- Provide technical guidance for new or evolution of services and for consolidated technical analyses
- Lead the optimization of service reliability, performance and security
- Provide technical direction when CAB requires tier II input, expertise or changes with high risk impacts on customer SLAs
- Responsible for product and technical knowledge ramp-up of the Tier II Support team
- Participate in the definition of production requirements
- Manage performance. Track and report critical supply and demand metrics. Use data to optimize processes, creatively solve problems, and track results
- Participate at the preparation and review of technical product & customer specific documentation
- Maintain all technical documentation up to date and with quality
- Participate in the 24/7 shift rotation in the team
- Build Phase Project:
- Install and configure the solution on hardware or VMware;
- Integrate the solution at the customer site or hosted, connecting with customer backend or core network elements;
- Write some technical documentation;
- Review the customer acceptance plan documents and updated if needed;
- Follow the process and best practices defined within DES;
- Assist the development and validation team during the project;
- Provide visibility to Validation Technical Leader and Project Manager on his/her work progress (actual and estimated time to complete tasks);
- Execute the acceptance test plan with the customers;
- Write the Operation and Maintenance Guide (OMG);
**Requirements**:
**Requirements**:
Diploma Degree in computer Science, Telecom, or related discipline
Expected Seniority At least 3 years of experience in similar position
**Technical Skills**:
- Proficient in UNIX systems administration
- Strong scripting skills in Shell, Python, or Perl
- In-depth knowledge of network infrastructure, including LAN, WAN, Web, and Security
- Thorough understanding of TCP/IP protocols and client/server architecture
- Competent in SQL language for database management
- Experience with Apache and other web servers, Kubernetes, Docker, Cassandra, Ansible, ELK Stack, Git, Log analysis, SOAP, and HTTP protocols
- Familiarity with WebLogic Server administration
- Expertise in Veritas Cluster installation, configuration, and design
- Competent in MySQL and Oracle Database Administration
- Familiarity with Amazon Web Services (AWS)
- Understanding of Java EE, including language, architecture, and concepts
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