Key Account Support Executive
2 weeks ago
**Responsibilities**:
- Be the point of contact for Middle East Key customers and distributors. Maintain existing partners and customers relationship.
- Provide the full suite of customer service offerings (including bookings, enquiries, supply requests etc.) to Key Account customers in addition to customized contracted services
- Prepare written correspondence to customers when required to furnish information requested by customers or in dealing with complaint resolution.
- Consolidate customers’ questions and engage internal stakeholders to solve the problems.
- Make visits to key account customers as and when necessary to solicit feedback to improve the service provided to the customers.
- and drive customer satisfaction by providing best in class standards with a view towards establishing and maintaining a competitive advantage.
- Ensure that all communications platforms are updated on a regular and consistent basis
- Perform any other duties as assigned by Head of Department
**Job requirements**:
- Strong sense of ownership and commitment in assigned tasks.
- Able to work independently and demonstrate good teamwork.
- Has good time management and flexibility.
Has 3+ years in a relevant Admin or Customer Experience position.
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