SAP Application Support Associate Consultant

6 months ago

Riyadh, Saudi Arabia invenioLSI Full time

**Description**:
invenioLSI is the world’s #1 independent SAP consultancy and implementation partner for Public Sector and Services organizations. Our domain specialties include Government, Local Authorities, Policing, Healthcare, Education, Public Transport, and Tax, with a niche and established position within the Media & Entertainment sector.

invenioLSI now has a preeminent position in the United States and Canada as well as a strong presence in Europe, the Middle East, and the Asia Pacific. We are a global entity with technical expertise, specialist focus, exceptional customer service, profitable growth, and an engaged workplace culture. For over 21 years, our consultants have brought deep expertise combined with advanced technologies to enable organizations to run at the speed of business. By focusing squarely on what we know best—modernization built on SAP—invenioLSI delivers quicker time to value and helps enterprises be more effective.

As we accelerate the impact of advancements in SAP technology, our customers benefit from end-to-end solutions and service portfolios that help them make the move to next-generation enterprise business suites. These digital transformations are driven by our commitment to customer and employee success. At the intersection of meaningful technical software and people, we believe in investing in our relationships. invenioLSI sets the vision for change with a focus on bettering the lives of people that use our solutions--all while celebrating our employees’ diverse backgrounds, beliefs, and abilities.

**SAP Application Support Associate Consultant**
**Skills**
- 0-2 Years of Experience.
- Native Arabic and good English communication skills.
- SAP Knowledge (YPP Program/SAP Training etc.).
- Remedy knowledge (preferred).
- Doing floor walking: Face-to-face support for SPGA users.
- Basic trouble shooting support.
- FAQ support.
- Incident acceptance and recording through JIRA.
- Incident classification and prioritization.
- Incident monitoring and communicating incident status to the impacted users.
- Escalating the incident to the second level support personnel.
- Training for end user.
- Incident closure.

**Responsibilities**
- Attending customer support calls
- Business knowledge base support
- Doing floor walking: Face-to-face support for SPGA users
- Basic trouble shooting support
- FAQ support
- Incident acceptance and recording through JIRA.
- Incident classification and prioritization.
- Incident monitoring and communicating incident status to the impacted users.
- Escalating the incident to the second level support personnel.
- Training for end user
- Incident closure

**Business Skills**
- Excellent oral and written communication skills, the ability to clearly and concisely communicate with others.
- Experience with Microsoft Office suite including Word, Excel, PowerPoint, and Visio.
- Understand business processes for focus area or module.
- Research and perform detailed tasks.
- Strong analytical skills.
- Understand how to solve detailed SAP problems.
- Understand and can explain best business practices, especially those that SAP enables.

**Consulting Skills**
- Aptitude for working in a team environment; problem solving skills, creative thinking, communicating clearly and empathetically, strong time management and ability to collaborate with all levels of staff.
- Explain ideas and concepts to other project team members and to client personnel.
- Solid foundation for consulting “soft” skills necessary on client engagements.
- Identify upsell opportunities and assists in management of scope.

**P**
**ersonnel Development**
- Further self-development of SAP skills and management skills.

**General Skills/Tasks**
- Lead and focus project team efforts in developing solutions for client situations.
- Lead team effort in developing solutions for projects.
- Complete assignments within budget, meet project deadlines, maintain sensible commitments to client and team.
- Meet billing efficiency targets, complies with all administrative responsibilities in a timely and effective manner.
- Keep project management aware of project direction and client concerns.
- Understand client’s business and technical environments.
- Prepare status reports regularly.

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