Service Engineer

6 months ago


Riyadh, Saudi Arabia Giesecke+Devrient Full time

**When it comes to digital, physical or electronic payments, the whole world trusts Giesecke+Devrient. Now you too can discover your passion for the world of payment systems. Giesecke+Devrient is a globally active high-tech company headquartered in Munich, Germany. As a trusted partner of central banks and the entire currency industry, we increase security and efficiency in cash circulation. Our 170 years of experience - combined with new, digital solutions - makes us the world market leader in Advanced Currency Management. As part of the G+D Group, we offer a wide range of development opportunities in an international, family-owned company, with more than 12,600 employees worldwide. We are convinced that the key to success is in the diversity of our employees. That’s why it depends on you personally - let’s shape the future of currencies together**

**Scope and Purpose**:

- Maintenance, repair, upkeep, cleaning, the management/ provision of spare parts, fault elimination (resp. easy troubleshooting) of all cash automation hardware components within the MBCC Dammam.
- Responsible for installation, maintenance and service of Vault Automation Equipment for a customer based in Saudi Arabia.
- Ensure high service quality; build up a strong link to MBCC operational staff based on technical excellence and reliability.

**Key Result Areas & Responsibilities**:

- Cash automation hardware components to be maintained are:

- Autonomous Guided Vehicles (AGVs)
- Robots
- Automatic Storage and Retrieval Systems (AS/RS) like stacker cranes
- Offline shredding system
- Racks
- Roller-conveyor
- Control cabinets
- First & second Level Support for the customers by analysis of customer requests and reported problems.
- Reporting and escalation of more complex problems to third level
- Regular customer communication regarding the status of their requests and progress of their solutions.
- Conduct In-house and On-site trainings for users as needed
- Conduct preventive and corrective maintenance of MHS
- Install other G&D products as per requirements
- Hands-on integration, modifying and repair of AGVs, their supporting equipment and systems controls to meet required specifications
- Provide AGV and system programming assistance
- Ensures compliance with all company safety rules and procedures
- Ensures accuracy of the AGV process. Analyzes daily equipment and process flow effectiveness and takes corrective action, and follows up on corrective actions through completion.
- Writes process procedures and trains his team members.
- Provides clear and succinct feedback to equipment suppliers on operational problems and needs. Follows solutions through to implementation by active follow up.
- Implements and maintains Preventive maintenance schedule
- Inspects work performed by team members.
- Tracks and logs workers time, materials, and other resources used for inventory purposes.

**Job Requirements**:

- Electrical Engineering / Electro Mechanical Degree in Engineering, or similar education
- Convincing skills through excellent grasp of technology, ability to work under a lot of pressure and independent and meticulous way of working
- A distinct consciousness of quality and safety, as well as absolute adherence to delivery dates.
- Willing to work in different shifts if work demands
- Six Sigma certification will be an added advantage
- Good communication skills in English
- Fluency in Arabic is required
- Excellent analytical and problem-solving skills
- Efficient in dealing with time pressure, budget constraints and setting priorities

***

***:
**A look behind the scenes**:
**Contact**:
**HR Team Dubai**-
***:

- Job offer

**Job Details**:
**Job Title**
Service Engineer & Automation Engineers KSA

**Business Sector**
Giesecke+Devrient Currency Technology Saudi Arabia
12611-9257
Makkah-Al-Mukarramah Branch Rd
Riyadh

**Requisition ID**
21581

**Location**
Riyadh, SA

**Career level**
Experienced and Graduates

**Job Type**
Fulltime

**Contact**
HR Team Dubai


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