Service Desk Engineer

2 days ago


Riyadh, Saudi Arabia HAYS Full time

Service Desk Engineer Riyadh 20k SAR Due to Saudisation must be KSA national
**Your new company**

An innovative defence solution provider at the forefront of modern technology based in Riyadh

**Your new role**
- You will be responsible for being the primary communications interface between the customer and the assigned support department for all Level 1 - 4 services and support.
- You will be responsible for the day to day management of this Service Desk as well
- You will coordinate and manage incidents, problems, change and requests, along with urgent and complicated support issues

**What you'll need to succeed**
- At least 5 years of Support or Service Desk experience
- HW & SW engineering management and support skills
- Prior exp. in ticket management of Incidents, Problems, Changes and New Requests
- Strong exp. in escalating to second/third line support teams, inform senior management teams of Ppriority1/Ppriority2 incidents

**What you'll get in return**

The opportunity to work for a fast paced, modern and dynamic organisation

**What you need to do now**
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. #1020369


  • Manager, Service Desk

    7 months ago


    Riyadh, Saudi Arabia King Faisal Specialist Hospital and Research Centre Full time

    supporting and leading the implementation of the long-term vision of the Service Desk Section and for leading all activities and staff within this Section. Leading the Section that serves as the “one-face” of HITA to the broader organization. This job develops and delivers proactive and innovative services designed to achieve high customer satisfaction...

  • Service Desk Analyst

    7 months ago


    Riyadh, Saudi Arabia Wipro Limited Full time

    Riyadh, Saudi Arabia - Tech Hiring - 3080728 **_Role Purpose_** - The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives_ **_Do_** - **Be responsible for primary user support and customer service** - _Learn fundamental...

  • Service Desk Analyst

    20 hours ago


    Riyadh, Saudi Arabia Wipro Limited Full time

    Overview: **_ Role Purpose_** - The purpose of this role is to the first point of contact for theB2B users who call Wipro Service Desk to troubleshoot appropriate enduser issues in line with Wipro’s Service Desk objectives_ **_ Do_** - ** Be responsible for primary user support and customer service** - _ Learn fundamental operations of commonly-used...

  • Sme - Service Desk

    2 weeks ago


    Riyadh, Saudi Arabia Microland Full time

    Additional details **Level** - P3**Requirement location** - Saudi Arabia - Riyadh**Number of Position** - 1**Employment type** - ML**Cluster/Group** - Microland Delivery**Business Unit** - EMEA**Department** - EMEA**Job Description**: Required Skill Technology - End User Issues|Printer+Scanner+Outoook+MS Office+Applications Process - IT Service...


  • Riyadh, Saudi Arabia Microland Full time

    Additional details **Level** - P2**Requirement location** - Saudi Arabia - Riyadh**Number of Position** - 1**Employment type** - EPD**Cluster/Group** - Microland Delivery**Business Unit** - EMEA**Department** - Service Desk & Service Mgmt.**Job Description**: Required Skill Technology - End User Issues|Printer+Scanner+Outoook+MS Office+Applications Process...

  • IT Help Desk

    7 months ago


    Riyadh, Saudi Arabia Fircroft Arabia Full time

    As a Service Desk Analyst you will play a crucial role in delivering exceptional IT support services to clients in Saudi Arabia. Your primary responsibilities will include: **1. L1 Service Desk Support**: - Address and resolve user issues in a timely and customer-friendly manner. - Document all service desk interactions and resolutions accurately. **2. IT...


  • Riyadh, Saudi Arabia Innovative Contractors for Advanced Dimensions (ICAD) Full time

    The Role - Acting as a single point of contact to support service users and customers reporting issues, requesting information, access, or other services, for all users in RAC, KKIA and outsiders - Identify and diagnose issues and problems - Categorize and record reported queries and provide solutions on L1 support - Advise users on appropriate course of...

  • Front Desk Supervisor

    2 weeks ago


    Riyadh, Saudi Arabia Hilton Full time

    A Front Desk Supervisor supervises the activities manages at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. **What will I be doing?** As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front...


  • Riyadh, Saudi Arabia AtkinsRéalis Full time

    **Join us in engineering a better future for our planet and its people.** AtkinsRéalis is a world-leading design, engineering and project management organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers,...


  • Riyadh, Saudi Arabia Atkins Full time

    **Company Description** Jobs for Humanity is collaborating with Atkins to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. Company Name: Atkins **Job Description** Join us in engineering a better future for our planet and its people.** AtkinsRéalis is a world-leading design, engineering and project...

  • Help Desk Technician

    7 months ago


    Riyadh, Saudi Arabia Jadeer Full time

    **Are you a Help Desk Technician with a passion for providing exceptional IT support? Join us!** **About Our Client**: We are hiring for a reputable software company in KSA known for its outstanding IT support services. This company is dedicated to ensuring smooth and efficient IT operations for its clients. **The Role**: As a Help Desk Technician, you...

  • Front Desk Manager

    7 months ago


    Riyadh, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 24018688 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Riyadh, AlHada Area, Mekkah Road, Riyadh, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering front...


  • Riyadh, Saudi Arabia NEO FIT EMS RIYADH Full time

    **NEO FIT SPORTS CLUB EMS RIYADH** is looking for the following Certified and experienced **Front Desk Receptionist** to join immediately: **Full-Time Front Desk Receptionist (FEMALE)** This is a full-time, on-site role for a Front Desk Receptionist located in Riyadh, Saudi Arabia. The Front Desk Receptionist will be responsible for welcoming and greeting...

  • Front Desk Agent

    7 months ago


    Riyadh, Saudi Arabia Riyadh Airport Marriott Full time

    **Main Tasks for Front Desk Agent**: - **Greeting Guests**: Welcome guests with a warm and friendly demeanor upon their arrival. - **Check-In/Check-Out**: Efficiently handle the check-in and check-out process, ensuring all guest information is accurately recorded. - **Reservations Management**: Manage room reservations, including processing new bookings,...


  • Riyadh, Saudi Arabia Atkins Full time

    **Company Description** Jobs for Humanity is collaborating with Atkins to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. Company Name: Atkins Join us in engineering a better future for our planet and its people. AtkinsRéalis is a leading organization in design, engineering, and project management....

  • Service Management

    7 months ago


    Riyadh, Saudi Arabia Bupa Arabia Full time

    Answer inbound calls to the IT Service hotline within agreed KPI - Log and create service desk ticket for issues and fulfillment and ensure ticket are assigned and categorized properly - Escalate support ticket to L2 support on time - Follow up escalated ticket and update user on status until closure - Document resolution before ticket closure to buld the...

  • Help Desk Specialist

    7 months ago


    Riyadh, Saudi Arabia Khayira Holding Company Full time

    Help Desk Specialist Perform regular checks and updates of operating systems to maintain optimal performance and security. Manage software installations, upgrades, and licensing to ensure compliance with legal requirements and maximize operational efficiency. Implement robust security measures to protect all PCs and laptops from viruses, malware, and...

  • Field Service Engineer

    7 months ago


    Riyadh, Saudi Arabia BD Full time

    **Job Description Summary**: A phenomenal opportunity to join the Technical Service team in Riyadh to support BD diagnostics customers in the Central & Northern region. **We are the makers of possible** BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it’s no small feat. It takes...

  • Front Desk Agent

    8 months ago


    Riyadh, Saudi Arabia Hilton Full time

    Front Desk Agent A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through...

  • Onsite Service Analyst

    7 months ago


    Riyadh, Saudi Arabia Informa Global Support Full time

    **Company Description** At Informa Global Support, we’re about connecting businesses and professionals with knowledge. From cutting-edge research to specialist digital demand, our reach is extensive. We’re the power behind a range of fantastic brands such as FAN EXPO, Omdia, World of Concrete and many more. Through cutting edge research we’re here to...