Call Centre Agent

4 months ago

Riyadh, Saudi Arabia Lucid Motors Full time

**Leading the future in luxury electric and mobility**

At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility.

We plan to lead in this new era of luxury electric by returning to the fundamentals of great design - where every decision we make is in service of the individual and environment. Because when you are no longer bound by convention, you are free to define your own experience.

Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we’re providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you.

**Responsibilities**:

- Follow processes, workflows, and communication expectations for the Call Center team, to build relationship and ultimately earn customer Loyalty.
- Within existing software, determine appropriate metrics, stages, and follow up protocols to ensure customers are heard, prioritized, and issues are resolved.
- Communicate appropriately, understanding the Lucid customer profile, and their needs.
- Innovate, advocate and ensure Lucid vehicle owner’s questions concerns or escalations are met, partnering with internal stakeholders and cross-functional departments when needed.
- Highly skilled in navigating sensitive customer concerns, focusing on root causes, and prevent additional similar concerns.
- Ensure the Voice of the Customer is heard. Advocate for the customer, by driving improvements for Lucid services or offerings. Champion customer experience to all departments.
- Take ownership of a customer case to full resolution, communicating efficiently with internal departments when needed.
- Ensure customer loyalty, by providing Lucid customers a world-class experience.

**Requirements**:

- Minimum 2 years of experience in customer experience, customer success, account management, or equivalent college degree in Hospitality.
- Positive attitude, friendly demeanor, empathetic mindset, and commitment to providing a great customer experience. Eagerness to take on new responsibilities.
- Excellent communication and comprehension skills.
- Detail-oriented and highly precise. Flexible, proactive, attentive to details, demonstrating strong critical thinking, common sense, and innovation when situations require.
- Understands both Mechanical and Cosmetic repair times, skills and cost management.
- Willingness to learn new and innovative automotive technologies.
- Familiar with Outlook, and MS Office Suite
- Verbal and written skills in English, with a focus on tone and grammar when communicating.

**Nice to Have**:

- Automotive industry experience or start-up experience.
- Verbal and written skills in Canadian French and Arabic.

At Lucid, we don’t just welcome diversity - we celebrate it Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.

**Notice regarding COVID-19 protocols**

At Lucid, we prioritize the health and wellbeing of our employees, families, and friends above all else. In response to the novel Coronavirus all new Lucid employees, whose job will be based in the United States may or may not be required to provide original documentation confirming status as having received the prescribed inoculation (doses). Vaccination requirements are dependent upon location and position, please refer to the job description for more details.

Individuals in positions requiring vaccinations may seek a medical and/or religious exemption from this requirement and may be granted such an accommodation after submitting a formal request to and the subsequent review and approval thereof by our dedicated Covid-19 Response team.

**To all recruitment agencies**:
_Lucid Motors _
**_does not_**:

- accept agency resumes. Please do not forward resumes to our careers alias or other Lucid Motors employees. Lucid Motors is not responsible for any fees related to unsolicited resumes._

  • Call Center Agent

    4 months ago

    Riyadh, Saudi Arabia Allianz Full time

    Call Center Agent The main duty of a Call Centre - Agent is to respond to telephone inquiries about the company's services following standard scripts and procedures. To ensure calls are answered within predetermined time scales and are dealt with properly. Documents details of telephone conversation and actions taken. The incumbent is also responsible to...

  • Call Center Agent

    3 months ago

    Riyadh, Saudi Arabia Allianz Partners Full time

    The main duty of a Call Centre - Agent is to respond to telephone inquiries about the company's services following standard scripts and procedures. To ensure calls are answered within predetermined time scales and are dealt with properly. Documents details of telephone conversation and actions taken. The incumbent is also responsible to correspond with Call...

  • Call Centre Agents

    4 months ago

    Riyadh, Saudi Arabia Talent Pal Full time

    One of our clients in Saudi Arabia - Riyadh is hiring **Call Centre Agents** (Voice/Text Agent & Back office) Saudi Nationals and expatriates from Syria / Egypt / Jordan are encouraged to apply. **Skill Sets** - Klout score of minimum 41 - Bilingual : Arabic and English - fluent speaking and read/write - Keyboard proficiency and MS Office/PC skills -...

  • Call Centre Agents

    4 months ago

    Riyadh, Saudi Arabia Talent Pal Full time

    One of our clients in Saudi Arabia - Riyadh is hiring **Call Centre Agents** (Voice/Text Agent & Back office) Saudi Nationals and expatriates from Syria / Egypt / Jordan are encouraged to apply. **Skill Sets** - Klout score of minimum 41 - Bilingual : Arabic and English - fluent speaking and read/write - Keyboard proficiency and MS Office/PC skills -...

  • Call Centre Manager

    2 months ago

    Riyadh, Saudi Arabia IIQAFGROUP Full time

    Minimum of 1 year of experience in a call Centre or customer service role.Excellent communication skills, both verbal and written.Proficient in Microsoft Office Suite and experience using call Centre software.Strong problem-solving and conflict-resolution skills.Ability to handle multiple tasks and prioritize work effectively.Flexible schedule and...

  • Call Center Agent

    3 months ago

    Riyadh, Saudi Arabia Landmark Arabia Full time

    وظائف خدمة عملاء في شركة لاند مارك ( مركز الاتصال) ‬ )بنات فقط )‫الشروط : ‬ ‫١-ان تكون المتقدمه سعودية الجنسيه ‬ ‫٢-شهادة الثانويه العامه فأعلى ‬ ‫٣-لايشترط وجود خبره سابقه ‬ ‫٤-لغة انجليزيه...

  • Contact Centre Managers

    2 months ago

    Riyadh, Saudi Arabia First National Human Resources Company Full time

    Develop and implement policies and procedures for the Contact Centre departmentto ensure efficiency and consistency in service delivery.• Oversee the management of all Contact Centre operations, ensuring a high standardof service is always maintained.• Lead, mentor, and supervise Contact Centre agents and Contact Centre supervisorsand staff,...

  • Contact Centre Specialist

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Eram Talent Full time

    Job Title: Contact Centre SpecialistWe are seeking a highly skilled Contact Centre Specialist to join our team at Eram Talent. As a Contact Centre Specialist, you will be responsible for providing exceptional customer service to our clients and stakeholders.Main Responsibilities:Identify and Escalate Situations: You will be responsible for identifying and...

  • Call Center Agent

    4 months ago

    Riyadh, Saudi Arabia Tafaseel Business Services Full time

    **Responsibilities**: 1-Manage large amounts of outbound calls in a timely manner. 2-Verify company cards information according to the checklist. 3-Follow communication “scripts”. 4-Enter new customer information into system. 5-Meet personal/team qualitative and quantitative targets. 6-Follow instructions of Call Centre...

  • Restaurant Call Center Agent

    5 months ago

    Riyadh, Saudi Arabia Talent Pal Full time

    **Job Description**: We are reputed casual dining Restaurant chain in Saudi Arabia. We are looking for Call Center Agent, Saudi National, Female. Below are some points of her Job Description: - Managing large amounts of inbound and outbound calls in a timely manner. - Following call center “scripts” when handling different topics. - Identifying...

  • Call Centre Agent

    4 months ago

    Riyadh, Saudi Arabia Landmark Arabia Full time

    وظائف خدمة عملاء في شركة لاند مارك ( مركز الاتصال) ‬ ‫الشروط : (بنات فقط)‬ ‫١-ان تكون المتقدمه سعودية الجنسيه ‬ ‫٢-شهادة الثانويه العامه فأعلى ‬ ‫٣-لايشترط وجود خبره سابقه ‬ ‫٤-لغة انجليزيه...

  • Training Officer

    4 months ago

    Riyadh, Saudi Arabia Tafaseel Business Services Full time

    **Job Summary**: **Responsibilities**: - Develop training programs and materials for call center agents, including new hire training, ongoing training, and refresher courses. - Conduct engaging training sessions to enhance agents' product knowledge, communication skills, call handling techniques, and customer service etiquette. - Assess training needs and...

  • Call Center Manager

    5 months ago

    Riyadh, Saudi Arabia Talent Pal Full time

    **Job Description**: - Carry out new call center agent training activities as per set directions. - Understand the organization's requirement to formulate daily targets for the call center activities. - Collect and analyze call-center statistics. - Check the overall efficiency of the call center agents by examining important metrics. - Train and help call...

  • Call Center Agent with English Skills

    5 months ago

    Riyadh, Saudi Arabia Talent Pal Full time

    Customer Support: You will handle inbound calls from customers seeking assistance or information. You will address their inquiries, provide product or service information, and resolve their issues promptly and professionally. - Phone Etiquette: You will use active listening skills, speak clearly and politely, and maintain a professional and empathetic tone...

  • Call Center Agent

    3 months ago

    Riyadh, Saudi Arabia NOON E-COMMERCE Full time

    **MAIN RESPONSIBILITIES**: - Management and resolve customer complaints - Identify and escalate issues to supervisors - Research required information using available resources - Research, identify and resolve customer complaints using applicable software - Route calls to appropriate resources - Document all call information according to standard operating...

  • Associate Director Community Relations

    6 months ago

    Riyadh, Saudi Arabia ROSHN Full time

    Define strategic vision and long-term operational plans for call centreHire, develop and lead teams of call agents, supervisors and support staffEstablish processes, standards and key performance indicators (KPIs)Monitor call volume, staffing levels, call outcomes and other metricsIdentify issues impacting performance and customer experience

  • Call Center Team Leader

    4 months ago

    Riyadh, Saudi Arabia Tafaseel Business Services Full time

    **Responsibilities**: Be in charge of running and managing the call center daily. Set targets for all other call center agents to meet up with. Schedule and organize shift patterns for other team members to ensure that customers are never left unattended to. Understand all organization’s products, services, procedures and guidelines and communicate same...

  • Call Center Agent

    2 months ago

    Riyadh, Saudi Arabia Areeb Full time

    SummaryThe ideal candidate will be responsible for handling inbound and outbound calls providing exceptional customer service and generating daily reports based on call center metrics. The candidate should have excellent communication skills basic analytical skills and the ability to work in a fastpaced environment.Responsibilities:Answer incoming calls...

  • Dialer & Reporting Analyst

    4 months ago

    Riyadh, Saudi Arabia Apt Resources Full time

    **DIALER & REPORTING ANALYST**: **Job ID **:1980 **Location **:Riyadh - KSA **Industry **:BPO **Functional Area **:Reporting Analyst SAR 7,000.00 - 10,000.00 **Other Benefits **:As per Law **GCC Driving License **:Yes **Description: - Dialer & Reporting Analyst - s needs for high quality, complete, accurate and timely data in our products and...

  • Call Center Team Leader

    3 months ago

    Riyadh, Saudi Arabia Talent Pal Full time

    **Responsibilities**: - Supervise a team of call center agents, ensuring they adhere to company policies and procedures - Monitor call center KPIs to ensure performance targets are met or exceeded - Coach and mentor team members to improve their performance and enhance their skills - Conduct regular performance evaluations and provide constructive feedback...