Call Centre Agent

Call Center Agent The main duty of a Call Centre - Agent is to respond to telephone inquiries about the company's services following standard scripts and procedures. To ensure calls are answered within predetermined time scales and are dealt with properly. Documents details of telephone conversation and actions taken. The incumbent is also responsible to...

One of our clients in Saudi Arabia - Riyadh is hiring **Call Centre Agents** (Voice/Text Agent & Back office) Saudi Nationals and expatriates from Syria / Egypt / Jordan are encouraged to apply. **Skill Sets** - Klout score of minimum 41 - Bilingual : Arabic and English - fluent speaking and read/write - Keyboard proficiency and MS Office/PC skills -...

Senior Call Centre Representative | Saudi Arabia - Riyadh **The Company**: An aggressive expansion program together with acquisitions in new vertical markets have created an exciting opportunity to join a dynamic multinational team dedicated to furthering growth plans for the group. **About the Role**: The Senior Call Centre Representative will be...

وظائف خدمة عملاء في شركة لاند مارك ( مركز الاتصال) ‬ )بنات فقط )‫الشروط : ‬ ‫١-ان تكون المتقدمه سعودية الجنسيه ‬ ‫٢-شهادة الثانويه العامه فأعلى ‬ ‫٣-لايشترط وجود خبره سابقه ‬ ‫٤-لغة انجليزيه...

A **Representatives Care Agent (RC Agent)** is responsible for smoothly resolving issues related to the Call Center Representative. The** RC Agent** deals with the Representative's issues related to current requests or matters that arise after completing or canceling the orders. **Role responsibilities**: - Smoothly and efficiently resolving all live order...

**About the role**: The Care Centre Manager is responsible for making sure that the different duties that are assigned to call center department staff are monitored to ensure they are efficiently carried out. **Key Responsibilities**: - Supervise daily activities of staff/personnel of the call and support l center department in a bid to ensure efficiency...

**Responsibilities**: 1-Manage large amounts of outbound calls in a timely manner. 2-Verify company cards information according to the checklist. 3-Follow communication “scripts”. 4-Enter new customer information into system. 5-Meet personal/team qualitative and quantitative targets. 6-Follow instructions of Call Centre...

وظائف خدمة عملاء في شركة لاند مارك ( مركز الاتصال) ‬ ‫الشروط : (بنات فقط)‬ ‫١-ان تكون المتقدمه سعودية الجنسيه ‬ ‫٢-شهادة الثانويه العامه فأعلى ‬ ‫٣-لايشترط وجود خبره سابقه ‬ ‫٤-لغة انجليزيه...

Strong communication, both written and verbal Great active listening skills Exceptional interpersonal and rapport building skills A patient and empathetic attitude Strong time management and organizational skills Adaptability and flexibility Comfortable working in fast-paced environments Troubleshooting skills, either basic or advanced, depending on the role...

**Job Description**: We are reputed casual dining Restaurant chain in Saudi Arabia. We are looking for Call Center Agent, Saudi National, Female. Below are some points of her Job Description: - Managing large amounts of inbound and outbound calls in a timely manner. - Following call center “scripts” when handling different topics. - Identifying...

**Job Summary**: **Responsibilities**: - Develop training programs and materials for call center agents, including new hire training, ongoing training, and refresher courses. - Conduct engaging training sessions to enhance agents' product knowledge, communication skills, call handling techniques, and customer service etiquette. - Assess training needs and...

**Job Description**: - Carry out new call center agent training activities as per set directions. - Understand the organization's requirement to formulate daily targets for the call center activities. - Collect and analyze call-center statistics. - Check the overall efficiency of the call center agents by examining important metrics. - Train and help call...

Customer Support: You will handle inbound calls from customers seeking assistance or information. You will address their inquiries, provide product or service information, and resolve their issues promptly and professionally. - Phone Etiquette: You will use active listening skills, speak clearly and politely, and maintain a professional and empathetic tone...

**MAIN RESPONSIBILITIES**: - Management and resolve customer complaints - Identify and escalate issues to supervisors - Research required information using available resources - Research, identify and resolve customer complaints using applicable software - Route calls to appropriate resources - Document all call information according to standard operating...

our client are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center representative may handle a high volume of inbound or outbound calls or...

**Responsibilities**: Be in charge of running and managing the call center daily. Set targets for all other call center agents to meet up with. Schedule and organize shift patterns for other team members to ensure that customers are never left unattended to. Understand all organization’s products, services, procedures and guidelines and communicate same...

**DIALER & REPORTING ANALYST**: **Job ID **:1980 **Location **:Riyadh - KSA **Industry **:BPO **Functional Area **:Reporting Analyst SAR 7,000.00 - 10,000.00 **Other Benefits **:As per Law **GCC Driving License **:Yes **Description: - Dialer & Reporting Analyst - s needs for high quality, complete, accurate and timely data in our products and...

QUALIFICATIONS:   With 2 years of experience in call center and Reception.ESSENTIAL SKILLS:   Good communication Skills.  Good English.   Computer Skills.    Full knowledge of Word, Excel and all Microsoft.  DETAILED JOB DESCRIPTION AND RESPONSIBILITIES:   Receiving incoming and outgoing calls.  Responding to patients’ inquiries and...

**Responsibilities**: - Supervise a team of call center agents, ensuring they adhere to company policies and procedures - Monitor call center KPIs to ensure performance targets are met or exceeded - Coach and mentor team members to improve their performance and enhance their skills - Conduct regular performance evaluations and provide constructive feedback...

We at SaveFast Training Academy are looking for a sales person with amazing outbound calling capabilities. **Key Responsibilities** - Make a minimum of 50 outbound calls a day. - Achieve targets set-up by line manager. - Register trainees once they arrive at the academy. - Focus on end-to-end sales process. **Required Experience and Qualifications** -...