Field Service Manager
6 months ago
Job Summary:
The Field Service Manager Role is part of Customer Support Team to provide SLA and technical support for a transportation Hardware Product that is in use by Large Government Organization at Riyad, KSA. To support Trapeze Saudi Arabia customers by maintaining SLA deliverables and managing field support team to provide day to day support; analyse, troubleshoot and installation of transportation electronics products.
**Job Description**:
Key
**Responsibilities**:
The role will manage team of field support engineers aligned on Customer deliverables. The individual will ensure SLAs and KPIs are consistently met, and technical decisions are aligned with the business objectives of the organization. In addition, the role will also manage/monitor standard operating procedures and best practices related to Transportation Hardware and Software products.
- Lead Filed Support team, overseeing Field support activities with a focus on high quality and timely delivery.
- Manage and develop relationship with Customers, Partners, and suppliers.
- Oversee Supplier management activities with suppliers and manage Logistics requirements.
- Provide Technical Support to Trapeze Saudi Arabia customers by maintaining their systems, investigating, and tracking reported issues.
- Plan and organize daily activities related to Electronics Hardware Support and maintenance.
- Installation of Electronic and Telecom devices and demonstration functionality to the customer on-site whenever required.
- Responsible for Health, Safety and Environment policies and procedures are monitored and adhered.
- Lead and provide onsite support for all requirements and issues at customer sites including Field Installation devices and Transportation services.
- Lead all Trapeze activities with defined process are followed and documentation of all activities or tasks.
- Proactively support the management team to achieve Trapeze Saudi Arabia goals and identify opportunities for improvements.
- Lead and effectively communicate with both customers and colleagues in a professional, clear, and respectful manner.
Education and Experience
- Three-year Diploma or Bachelor of Science Degree in Electronics and communication Engineering, or a similar technical field will be highly regarded.
- Minimum of 4 to 5 years' experience in managing Field Service Technicians.
- Minimum 7 to 8 Years experience in Field Support activities mainly in AVM (Automated Vehicle Management) or Transportation Products installation, trouble shooting and technical demonstration.
- Strong knowledge of Electronics circuitry and Functional skills.
Personal Attributes
- Effective communication and interpersonal skills in dealings with team members, customers, and other stakeholders.
- Possess the ability to adapt to the various internal procedures of a client while still adhering to company procedures and policies.
- Ability to develop and comprehend concepts and learn new skills quickly and thoroughly.
- Ability to build strong relationships quickly, both internally and with customers.
- Excellent progress reporting skills, both to internal and external.
- Excellent troubleshooting and problem-solving skills within a multi-facetted environment.
- A passionate ‘can-do’ mindset focused on understanding and addressing customer needs.
- positively in a team environment, appreciate each team member's contributions and effectively utilize each team member to his/her fullest potential.
Worker Type:
Regular
Number of Openings Available:
1
-
Field Service Engineer
7 months ago
Riyadh, Saudi Arabia Philips Full time**Job Title**: Field Service Engineer **Your role**: - Install Philips Healthcare (PH) equipment according standards with respect to quality and installation time as set by PH - Perform planned maintenance and equipment modifications within the scheduled time and to the quality standards set by PH - Perform corrective maintenance, supported when necessary...
-
Field Service Engineer
7 months ago
Riyadh, Saudi Arabia Eaton Full timeAt Eaton Arabia, we care about our customers at every step of their passage towards the best solutions. Some call it ‘providing services’, we call it ‘nourishing customer journeys'. we recognize that the dynamic business environment of today creates the need for them to be competitive and operationally efficient. In this context, we maximize our...
-
Field Service Engineer
6 months ago
Riyadh, Saudi Arabia Radiometer Full timeIn our line of work, life isn’t a given - it’s the ultimate goal. When life takes an unexpected turn, our technology and solutions enable caregivers to make informed diagnostic decisions to improve patient care. This is our shared purpose at Radiometer and what unites all +4000 of us - no matter our roles or where in the world we’re located. Creating...
-
Field Service Coordinator Trainee
7 months ago
Riyadh, Saudi Arabia Bühler Full timeIntroduction Bühler Group in Riyadh, Saudi Arabia is looking for a passionate individual to join our team as Field Service Coordinator Trainee. This is a fixed two years on the job-training program to develop you to a fully trained Bühler Field Service Coordinator with exciting and rewarding career opportunities. Diversity Tasks - Organize the...
-
Field Service Engineer
6 months ago
Riyadh, Saudi Arabia BD Full time**Job Description Summary**: A phenomenal opportunity to join the Technical Service team in Riyadh to support BD diagnostics customers in the Central & Northern region. **We are the makers of possible** BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it’s no small feat. It takes...
-
Field Service Team Leader
6 months ago
Riyadh, Saudi Arabia Leica Biosystems Full timeLeica Biosystems’ mission of “Advancing Cancer Diagnostics, Improving Lives” is at the heart of our corporate culture. We’re a global leader in cancer diagnostics with the most comprehensive portfolio from biopsy to diagnosis. Our easy-to-use and consistently reliable offerings help improve workflow efficiency and diagnostic confidence. Our...
-
Field Service Engineer
7 months ago
Riyadh, Saudi Arabia Johnson & Johnson Full timeAttend service calls independently, effectively and on time by recognizing customers’ needs and adding value to gain customers loyalty. - Perform in-field service activities such as installations, periodic maintenance, upgrades and repairs. - Coordinate the flow of equipment received at Technical Service Center (TSC) from the region for repairs and return;...
-
Field Service Engineer
7 months ago
Riyadh, Saudi Arabia Talent Pal Full time**Job Title**: Field Service Engineer **Your role**: - Install Philips Healthcare (PH) equipment according standards with respect to quality and installation time as set by PH - Perform planned maintenance and equipment modifications within the scheduled time and to the quality standards set by PH - Perform corrective maintenance, supported when necessary...
-
Senior Field Service Engineer
7 months ago
Riyadh, Saudi Arabia Leica Biosystems Full timeLeica Biosystems’ mission of “Advancing Cancer Diagnostics, Improving Lives” is at the heart of our corporate culture. We’re a global leader in cancer diagnostics with the most comprehensive portfolio from biopsy to diagnosis. Our easy-to-use and consistently reliable offerings help improve workflow efficiency and diagnostic confidence. Our...
-
Field Service Manager
7 months ago
Riyadh, Saudi Arabia Talent Pal Full timeJob Summary: The Field Service Manager Role is part of Customer Support Team to provide SLA and technical support for a transportation Hardware Product that is in use by Large Government Organization at Riyad, KSA. To support Trapeze Saudi Arabia customers by maintaining SLA deliverables and managing field support team to provide day to day support; analyse,...
-
Utilities Field Engineer Wet Services
7 months ago
Riyadh, Saudi Arabia JASARA PMC Full timeJASARA PMC, a leading engineering and project management company, is seeking a skilled Utilities Field Engineer specializing in Wet Services to join their team. As a Utilities Field Engineer - Wet Services at JASARA PMC, you will be responsible for overseeing and managing wet utility construction projects in the field. You will work closely with project...
-
Field Supervisor
7 months ago
Riyadh, Saudi Arabia Baker Hughes Full time**Field Supervisor - Wireline Services**: **Do you enjoy being part of a successful team?**: **Would you like the opportunity to learn cutting-edge technology?**: **Do you enjoy being part of a successful team?** We are the leader in well construction and production. Our innovative physical and digital solutions improve efficiency, production and maximize...
-
Utilities Field Engineer Dry Services
7 months ago
Riyadh, Saudi Arabia JASARA PMC Full timeJASARA PMC is currently seeking a talented Utilities Field Engineer specializing in Dry Services, with a focus on Electrical and Telecom, to join our team. As a Utilities Field Engineer - Dry Services Electrical/Telecom, you will be responsible for overseeing and managing dry utility construction projects in the field, specifically in the areas of electrical...
-
Field Service and Applications Specialist
7 months ago
Riyadh, Saudi Arabia Talent Pal Full timeAt Cepheid, we are passionate about improving health care through fast, accurate diagnostic testing. Our mission drives us, every moment of every day, as we develop scalable, groundbreaking solutions to solve the world’s most complex health challenges. Our associates are involved in every stage of molecular diagnostics, from ideation to development and...
-
Field Service Engineer
7 months ago
Riyadh, Saudi Arabia Philips Full time**Job Title**: Field Service Engineer (SW Solutions) **Job title**: As a Field Service Technician (SW Solutions) you will be working on-site customer incidents and support our customers in META region remotely **Your role**: - Work on customer incidents on-site in the central region in Saudi Arabia. - Support the rest of our Middle East Turkey and Africa...
-
Field Service Specialist
7 months ago
Riyadh, Saudi Arabia Cepheid Full time**At Cepheid, we are passionate about improving health care through fast, accurate diagnostic testing. Our mission drives us, every moment of every day, as we develop scalable, groundbreaking solutions to solve the world’s most complex health challenges. Our associates are involved in every stage of molecular diagnostics, from ideation to development and...
-
Field Service Technician Iv
6 months ago
Riyadh, Saudi Arabia Carrier Full time**Country**: Saudi Arabia **Location**: Carrier, 6th Floor, Tawnia Tower, Ulaya, Riyadh, Saudi Arabia **Build a career with confidence** Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in...
-
Energy Engineer
7 months ago
Riyadh, Saudi Arabia Field Solutions Company Full time**Energy Engineer JD** Are you passionate about reducing energy consumption and increasing energy efficiency? Do you have a good understanding of electrical and mechanical systems as well as knowledge of the energy use of organizations? If so, you might be the perfect fit for our energy engineer position. As an energy engineer, you’ll plan, regulate and...
-
Service Management
6 months ago
Riyadh, Saudi Arabia Bupa Arabia Full timeAnswer inbound calls to the IT Service hotline within agreed KPI - Log and create service desk ticket for issues and fulfillment and ensure ticket are assigned and categorized properly - Escalate support ticket to L2 support on time - Follow up escalated ticket and update user on status until closure - Document resolution before ticket closure to buld the...
-
Office Manager
6 months ago
Riyadh, Saudi Arabia Moody's Investors Service Full timeOffice Manager **Imagine what we can INSPIRE with you** Moody's empowers people to make better decisions and achieve brighter futures. This is what motivates us to bring out the best in our products and our people. Join us. Forward Together. **Job Duties and Responsibilities**: - Provides executive level administrative support with a strong focus on...