Senior Field Service Engineer

6 months ago

Riyadh, Saudi Arabia Leica Biosystems Full time

Leica Biosystems’ mission of “Advancing Cancer Diagnostics, Improving Lives” is at the heart of our corporate culture. We’re a global leader in cancer diagnostics with the most comprehensive portfolio from biopsy to diagnosis. Our easy-to-use and consistently reliable offerings help improve workflow efficiency and diagnostic confidence. Our associates know that every moment matters when it comes to cancer diagnostics. When you come to work, you’re helping develop solutions that enable accurate diagnoses to turn anxiety into answers. Join our diverse, global team of talented people, and be inspired to grow every day.

Leica Biosystems is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.

The Service Engineer for Leica Biosystems is responsible for delivering, promoting and selling high quality onsite technical service within Saudi to achieve high customer satisfaction while meeting the Organization’s Revenue & KPI targets.

Primary responsibility is performing onsite service & maintenance activities for various histopathology and associated instruments in Leica Biosystems portfolio

The Field Service Engineer will also need to be readily available to support customers and colleagues in a proactive and timely fashion with the objective of maximising customer satisfaction.

Visit customers for installations, preventative maintenance, repairs, fault analysis and upgrades in order to achieve high customer satisfaction and ensure a professional repair in due time with effective, efficient & safe work practices. Provide phone support & occasional Helpdesk support to reduce customer downtime. Perform root cause analysis in the field or in the business / manufacturing unit.

This position is to provide onsite support within Saudi, with occasional support within the EU where necessary.

This position is part of the Service team located in Saudi and will be fully remote. At Leica Biosystems, our vision is to advance cancer diagnostics and improve lives.

You will report to the Team Leader Service. If you thrive in a dynamic, technical, fast paced role and want to contribute towards a world-class Technical Service organization—read on

**In this role, you will have the opportunity to**:

- Visit customers to perform preventative maintenance, repairs, fault analysis, and upgrades to achieve optimum customer care and ensure a professional repair in due time with effective and efficient working practices contributing to team goals/KPI’s.
- On-site installation of of various Histopathology and ancillary equipment
- Deliver accurate reporting, handling and timely submission of Salesforce reports, Expenses, Stock management and other relevant service documentation
- Work closely with Field Support Team to ensure all customers are provided with an industry leading professional After Sales Service within the KPI’s set by Service Management..
- Co-operate closely with and support the sales team with tasks such as basic training for customers, installations, demonstrations and systems builds.
- Exchange valuable information resulting from customer contacts to increase customer satisfaction. Document customer information with the CRM & Service management systems in a timely manner. Collect, update & distribute knowledge with the product specialists.

**The essential requirements of the job include**:

- Experience in Field Service or a related field, including Laboratory work.
- Knowledge of network configuration and setup such as firewalls and TCP/IP networking components in a Windows environment is advantageous.
- Excellent communication skills, verbal and written with ability to communicate across different levels internally and at customer sites
- Proven ability to learn independently in technical areas and build experience
- Ability to carry & move up to 25kg safely.

**Travel**:
Must be willing to travel within their defined territory up to 80% of their time

**Language: Arabic And English**

At Leica Biosystems we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Leica Biosystems can provide.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

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