Sales & Operation Coordinator
6 months ago
Skills and Qualifications
Sales & Operations coordinators should be highly organized and have a knack for multi-tasking and working well
- Supply chain knowledge - must have good coordinating skills to handle multiple logistics
responsibilities.
- Data Entry - constantly input data to update shipping orders and inventory control
information.
- Record-keeping - have great record-keeping aptitude and use attention to detail in order to
report any damages, discrepancies, or needed reimbursements.
- Negotiation - negotiate with carriers, vendors, and suppliers to effectively grow cost
- effective partnerships.
- Customer service skills - must interface with a variety of people non-stop and provide excellent customer service.
Reporting Relationship Internal
- Operation Manager
- Sales Manager
- Accounting Manager
External
- Customers
- Contractors
- Airlines / Shipping lines / Transporters / Subcontractors
Purpose:
- The Sales & operation coordinators support customer accounts in a traditional company operations
environment.
- He/She analyses and responds to customers’ requests, resolves customers issues, conducts
research, prepares reports and identifies account penetration opportunities. They review rates,
track shipments and orders, prepare reports and update customers files and profiles.
- This position maintains ongoing relationships with customers and assist with customer set ups.
- The Sales & operation agent provides service failure recovery management. He/She provides back-up
support to customer accounts and provides customer training on our system.
Accountability:
- Manages select portfolio of accounts, provides support on customer accounts to ensure customer
satisfaction.
- Provide customers with shipment information, to keep customers well informed and to maintain
customer satisfaction.
- Provide customers with information on rate changes and renewals, new products, service
enhancement, shipment and order entry changes, Products specific issues, and missed metrics to
keep customer well informed and to maintain customer satisfaction.
- Provide response tracking, notification of status information and events impacting clients, and
track and trace services to ensure customers expectations are met.
Work Activities:
- Implement the policies and procedures of company
- Check daily shipments list and follow up
- Check pre-alerts and send arrival notices to customers
- Contact airlines and update system accordingly
- Contact customers and update shipments status
- Arrange pick up for new routing orders
- Follow up with Origin offices
- Arrange shipments delivery on time
- Maintain Daily / Weekly operation reports
- Maintain proper filing and Job orders for company record
- Prompt reply to customers and origin offices inquiries
- Coordination with Sales dept. for their routing orders follow up and assistance
- Monitor customers complaints and do correction action immediately
- Ensure customers’ requirements are met through an effective implementation of all strategies
- Attend all freight related issues
- Track shipments and provide customers with accurate shipments status
- Responds promptly to customers concern and complaints to demonstrate understanding, resolve
issues, and maintain business
- Follow up customers billing and ensure invoicing done on time
**Responsibilities**:
- Facilitate Quick Communication
Coordinators route incoming and outgoing communication regarding transportation needs and freight
shipments for their organizations. They answer phones and provide support to executives by transferring
- Shipment Records Management
Every day, coordinators track, trace, and update the status of shipments using company systems. They comb
through work orders and invoices to decipher the total amount of shipments due, both outbound and inbound.
Freight coordinators enter data into spreadsheets and electronic databases to process the reports they receive.
Great coordinators go the extra mile to ensure that carriers deliver cargo in a timely fashion and keep up-to
- date shipping records.
- Communicate with Suppliers
Coordinators maintain a mutually beneficial relationship with vendors by being a liaison. They
communicate with suppliers daily to make sure that shipments are accurate and delivered on time. They also
carriers.
**Job Types**: Full-time, Permanent
**Salary**: From ﷼5,000.00 per month
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