Servicenow Delivery Manager

2 months ago

Riyadh, Saudi Arabia DXC Technology Full time

**Responsibilities**:

- This role is an integral part of both account planning and technical consulting
- You are exceptional at delivering support strategies, working to proactively monitor problems, change processes, and handle issues to ensure our customers success with the platform
- You can proactively instill a culture where execution perfection is the norm, automation is encouraged, and client satisfaction is the ultimate measure of success
- Executing the strategy and the delivery of operational services solutions that support enterprise customers in their journey to ServiceNow adoption and expansion
- Quarterbacking planning, prioritization roadmapping, development, and operations for a team providing support for Cask clients
- Identifying appropriate resource skills and managing resource plans in alignment with the roadmap and budget
- Ensuring that Cask is meeting our contractual obligations through measurement of key KPIs, while tactfully avoiding duties outside the scope of our contractual obligations
- Takes ownership of the overall quality for the services provided by the Cask team
- Supporting all efforts to simplify and enhance the customer experience
- Establishing, tracking, analyzing, and reporting metrics aligned with Client Success goals for client satisfaction and retention
- Establishing a trusted platform advisor relationship with clients and drive continued value of our products and services
- Navigating internal resources on account escalations to drive resolution
- Guiding staff to be self-motivated with the ambition to problem-solve, learn, and create their own mechanisms for resolving issues and, most importantly, communicating effectively with the ability to thrive in a team environment
- Act as an escalation point-of-contact for all account issues
- Ensuring all Cask technical standards and quality control process have been implemented, understood, and executed by the team
- Multi-tasking and solving multiple issues simultaneously in a high stress environment
- Coaching and mentoring teams to ensure personnel are working customer requests as efficiently and accurately as possible in a team oriented professional culture
- Reviewing, enhancing, and establishing standard operating procedures to improve service delivery
- Providing thought leadership and problem-solving input for Cask and our customers, and driving cross-functional relations with all departments at Cask
- Creating a learning organization focused on improving team execution, capability, and morale
- Provides ServiceNow platform expertise to support customer’s ongoing work on the platform
- Coordinate the flow of information between clients and technical support teams in order to facilitate work
- Facilitates planning and prioritization sessions with clients to drive value and ensure continual team utilization
- Build and review weekly and monthly status reports on a consistent basis

**Qualification**:

- Hands on technical experience in developing, implementing and/or maintaining ServiceNow platforms
- Solid experience with ServiceNow
- Experience working in an Agile/Scrum environment preferred
- Experience managing account financials
- Demonstrated ability to consult and support technical solutions (providing options with pros, cons and risks) while providing assistance in solving business processes and/or technical problems

  • Servicenow Delivery Manager

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia DXC Technology Full time

    Responsibilities: This role is an integral part of both account planning and technical consulting You are exceptional at delivering support strategies, working to proactively monitor problems, change processes, and handle issues to ensure our customers success with the platform You can proactively instill a culture where execution perfection is the norm,...

  • Sr. ServiceNow Solution Sales Executive

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Customizo | ServiceNow Premier Partner Full time

    Customizo is expanding our presence in Saudi Arabia and we're seeking a dynamic Senior ServiceNow Solutions Sales Executive to join our team. If you're a proven sales leader with a passion for digital transformation and a deep understanding of the ServiceNow platform, this is your chance to make a significant impact in a rapidly growing market.What You'll...

  • Senior Solution Sales Executive, Employee Experience

    4 weeks ago

    Riyadh, Saudi Arabia ServiceNow Full time

    **Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...

  • Senior Solution Sales Executive, Employee Experience

    4 weeks ago

    Riyadh, Saudi Arabia ServiceNow Full time

    **Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...

  • Sales Enablement Manager

    4 weeks ago

    Riyadh, Saudi Arabia ServiceNow Full time

    **Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...

  • Sales Enablement Manager

    1 day ago

    Riyadh, Saudi Arabia ServiceNow Full time

    **Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...

  • Sales Enablement Manager

    4 weeks ago

    Riyadh, Saudi Arabia ServiceNow Full time

    **Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...

  • Sales Enablement Manager

    4 weeks ago

    Riyadh, Saudi Arabia ServiceNow Full time

    **Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...

  • Senior Support Account Manager

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia ServiceNow Full time

    Company DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...

  • Sales Enablement Manager

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia ServiceNow Full time

    Company DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...

  • Renewal Account Manager

    2 weeks ago

    Riyadh, Saudi Arabia ServiceNow Full time

    **Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...

  • Manager, Compliance

    2 weeks ago

    Riyadh, Saudi Arabia ServiceNow Full time

    **Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...

  • Senior Platform Architect

    7 days ago

    Riyadh, Saudi Arabia ServiceNow Full time

    **Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...

  • Principal Product Manager

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia ServiceNow Full time

    Company DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...

  • Principal Product Manager

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia ServiceNow Full time

    Company DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...

  • Senior Support Account Manager

    4 weeks ago

    Riyadh, Saudi Arabia ServiceNow Full time

    **Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...

  • Principal Product Manager

    3 weeks ago

    Riyadh, Saudi Arabia ServiceNow Full time

    **Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...

  • Principal Product Manager

    3 weeks ago

    Riyadh, Saudi Arabia ServiceNow Full time

    **Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...

  • Servicenow Project Manager

    2 months ago

    Riyadh, Saudi Arabia DXC Technology Full time

    **Responsibilities**: - Develop and maintain project plans, identifying project scope, timelines, and resources required. - Assign and manage resources, including ServiceNow consultants, to ensure project milestones are met on time and within budget. - Communicate with stakeholders, including clients, vendors, and internal team members, to provide project...

  • Senior Solution Consultant

    1 week ago

    Riyadh, Saudi Arabia ServiceNow Full time

    **Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...