Account Manager

2 weeks ago


الرياض, Saudi Arabia One Services Full time

**Requirements**:
Key Responsibilities:
1. Client Relationship Management:

- Build and maintain strong, long-lasting client relationships.
- Act as the primary point of contact for clients, addressing inquiries, concerns, and requests promptly.
- Conduct regular check-ins and meetings to ensure clients are satisfied with products and services.

2. Account Growth and Retention:

- Identify opportunities to upsell or cross-sell additional services.
- Develop tailored strategies to meet client needs and achieve mutual business goals.
- Ensure account renewals and negotiate contracts to secure long-term partnerships.

3. Project Coordination:

- Collaborate with internal teams (e.g., marketing, product, support) to deliver projects on time and to client specifications.
- Communicate client feedback to the relevant departments for continuous improvement.

4. Performance Monitoring:

- Track and report on client account performance, including usage, satisfaction, and ROI metrics.
- Analyze client data to identify trends and recommend solutions to optimize results.

5. Problem Resolution:

- Address and resolve client issues or complaints effectively and efficiently.
- Serve as a liaison between the client and internal teams to resolve challenges.

6. Administrative Duties:

- Maintain accurate and updated records of all client communications and activities in CRM systems.
- Prepare reports, proposals, and presentations as needed.

Qualifications and Skills:

- Education:
Bachelor’s degree in Business Administration, Marketing, or a related field (or equivalent experience).
- Experience:

- 2-5 years of experience in account management, sales, or client services.
- Proven track record of managing multiple client accounts and meeting revenue goals.
- Skills:

- Excellent communication and interpersonal skills.
- Strong organizational and time-management abilities.
- Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
- Analytical thinking and problem-solving aptitude.
- Sales acumen and negotiation skills.

Key Attributes:

- Client-focused mindset with a commitment to delivering value.
- Ability to handle multiple priorities and work in a fast-paced environment.
- Self-motivated, proactive, and a strong team player.


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