Key Account Customer Care

1 week ago


الرياض, Saudi Arabia Bupa Arabia Full time

Member Service Support
- Promote BA services by supporting members to utilize services (Tebtom, Rahatkom, Telemedicine, etc) and keep members engaged with company services.
- Guide members on points of contact for queries and communication.
- Update members on insurance coverage details, follow up cases, inquiries and responses with full support
- Complete transactions and answering members’ inquiries on time by aligning with internal departments to reach excellent customer satisfaction
- Manage assigned projects with Kaizen methodology to contribute to business improvement and enhancing customer experience

Membership Transactions
- Add and delete members and update member information and coverage class as per group secretary request for the policy coverage
- Validate documents, contact information and link members to CCHI for membership amendments and complete the missing documents in the upolad process.
- Validate medical claims received by members and request for missing documents required for submission
- Ensure that added members have received membership confirmation and follow up on pending claims.
- Update members on pending claims and provider requests and justify rejections
- Recover rejected pre-authorization requests and support to revise the rejected requests

**Skills**:

- Background in customer service in telecommunication, insurance, hospitals, banks or FMCG
- Ablility to multitask and work under pressure
- Commercial skills in combination with service mindset
- Excellent follow up skills
- Strong communication and negotiation skills


  • Key Account Manager

    2 months ago


    الرياض, Saudi Arabia Sobi Full time

    **Company Description** **_ At Sobi, each person brings their unique talents to work as a team and make a difference. We are dedicated to developing and delivering innovative therapies to improve the lives of people who live with a rare disease. Our edge comes from our team of people and our commitment to patients. Here at Sobi, our mission and culture get...

  • Key Account Manager

    2 months ago


    الرياض, Saudi Arabia Jotun Group Full time

    SUMMARY OF THE ROLE As a Key Account Manager, you will play a key role in promoting and selling to both new and existing key customers/accounts within your assigned region. By fostering strong relationships, engaging with the client market, and addressing sales and technical inquiries, you will work towards achieving the set sales, gross margin, Days Sales...


  • الرياض, Saudi Arabia Boston Scientific Corporation Full time

    **Job Description**: **Posted Date**: - Aug 12, 2024**Workmode**: - Hybrid**Additional Locations**: N/A **Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance** At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees,...

  • Key Account Executive

    4 weeks ago


    الرياض, Saudi Arabia Technogym Full time

    Key Account Executive **Location**:Riyad, 01, SA**Function/Branch**:Sales**Type of contract**:Permanent EmployeeOur Company Technogym inspires **55 million daily users** to train using our **innovative & engaging solutions for fitness, sport and health**. By promoting the **wellness lifestyle** of exercise, a balanced diet, and a positive mental approach,...


  • الرياض, Saudi Arabia Ninja Food Full time

    We are seeking a detail-oriented and analytical Quality Assurance Specialist to join our Customer Care Department. Key Responsibilities: Review and evaluate customer interactions (chats) to ensure Compliance with company standards and policies. Develop and implement quality assurance processes and metrics. Provide constructive feedback to customer care...

  • Key Account Manager

    2 months ago


    الرياض, Saudi Arabia Kone Full time

    Certified as a Top Employer; KONE is dedicated to a better world of work and exhibits this through excellent people practices. We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency putting our people first and creating a workplace that nurtures collaboration, diversity, growth and wellbeing....

  • Key Account Manager

    3 days ago


    الرياض, Saudi Arabia Jotun Group Full time

    SUMMARY OF THE ROLE As a Kay Account Manager - Retail Sales, you will be responsible to promote and sell a range of Decorative products to new and existing Key customers in a given territory by using Jotun’s sales tools and techniques to develop strong customer relationships, liaise with the client market. This position is also responding to sales and...


  • الرياض, Saudi Arabia Mrsool Full time

    **Who Are We❓**: Welcome to the world of Mrsool! Where on-demand delivery meets unparalleled user needs to deliver anything you desire. As one of the largest delivery platforms in the Middle East and North Africa (MENA) region, Mrsool has captivated users with its unique and seamless experience, earning it the highest ratings among all major delivery...

  • Key Account Manager

    3 months ago


    الرياض, Saudi Arabia Talent Pal Full time

    **Riyadh, Saudi Arabia**: **Full-time, permanent position**: **Salary: Competitive + Benefits + Bonus**: If you are an agile, committed, and innovative pharmaceutical sales professional with experience in promotions and key account management, then we want to hear from you! Join us to help improve peoples’ lives and make healthcare better for...

  • Key Account Manager

    3 months ago


    الرياض, Saudi Arabia ABANA Enterprises Group Co. Full time

    **Role Purpose**: The Key Account Manager at ABANA Enterprises Group Co. will be responsible for managing and growing existing client accounts. They will develop and maintain strong relationships with key clients, understand their business needs, and provide strategic solutions to help them achieve their goals. The Key Account Manager will also collaborate...

  • Key Account Manager

    2 months ago


    الرياض, Saudi Arabia Beckman Coulter Diagnostics Full time

    **Basic Purpose**: **The Key Account Manager (KAM) will manage the Ministry of Health (MOH) accounts across the Central and Northern regions of Saudi Arabia. The KAM is responsible for establishing and maintaining strong relationships with key decision-makers and Key Opinion Leaders (KOLs) within MOH and NUPCO. The role requires gathering market...

  • Key Account Executive

    3 weeks ago


    الرياض, Saudi Arabia Talent Pal Full time

    Key Account Executive **Location**:Riyad, 01, SA**Function/Branch**:Sales**Type of contract**:Permanent EmployeeOur Company Technogym inspires **55 million daily users** to train using our **innovative & engaging solutions for fitness, sport and health**. By promoting the **wellness lifestyle** of exercise, a balanced diet, and a positive mental approach,...

  • Key Account Manager

    4 days ago


    الرياض, Saudi Arabia Carrier Full time

    **Country**: Saudi Arabia **Location**: Office 609, floor 6, Tatweer Tower, King Fahad Road, Riyadh, Saudi Arabia **About the role** Experienced Account Management professional, overseeing and participating in various Account Management and customer relationship management processes. Responsible for representing the company's interests and building business...


  • الرياض, Saudi Arabia BD Full time

    **Job Description Summary**: We are seeking a highly motivated and experienced Key Account Manager to join our Oncology team in KSA. **We are the makers of possible** BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it’s no small feat. It takes the imagination and passion of all...


  • الرياض, Saudi Arabia Avamels Printing Solutions Full time

    **Key Responsibilities**: **Customer Interaction**: - Provide comprehensive information on products and services, addressing customer queries and concerns. - Build and maintain strong relationships through effective communication and timely follow-up. **Sales Generation**: - Identify potential sales opportunities by understanding customer needs and...


  • الرياض, Saudi Arabia Fluke Full time

    **Day in the Life of a Key Account Manager** As a Key Account Manager you are a self-starter; planning and conducting visits to promote Fluke solutions and services and develop Fluke business within key and focus accounts in KSA To be successful in this role, you are expected to achieve business revenue objectives (quantitative and qualitative) through...


  • الرياض, Saudi Arabia Itqan Raseel Co., Ltd Full time

    **Key Account Sales Manager** Location: Riyadh Saudi Arabia **Responsibilities**: Responsible for sales targeting large real estate development companies, engineering companies, and other enterprise clients. The products include but are not limited to sanitary products, cameras, surveillance systems, network equipment, etc. Develop, maintain, and manage...

  • Key Accounts Manager

    2 months ago


    الرياض, Saudi Arabia Talent Pal Full time

    The KAM is the primary point of contact for key ‘Public’ customers who is accountable for overall Public KAs sales, performance and profitability and is responsible for Key accounts Identification, segmentation, understanding, planning and management and delivering activities across Sanofi teams (across BUs and functions) to meet both Sanofi and customer...


  • الرياض, Saudi Arabia Blacklane GmbH Full time

    As a **Customer Concierge**, you are the face and voice of Blacklane. You will play a key role in delivering exceptional customer service by embodying the company’s core values in every interaction with our guests and chauffeurs worldwide. The position requires a proactive, detail-oriented individual who excels in building trust, resolving queries, and...

  • Key Account Manager

    1 week ago


    الرياض, Saudi Arabia Swvl Full time

    Focuses on sourcing, lead qualification, and closure for successful sales. - Negotiates pricing and contractual agreements to close the sale. - Develop new business with existing clients and/or identify areas of improvement to meet sales quotas. - Performing discovery calls, web demonstrations, and customer meetings, and preparing product-specific...