Technical Account Manager Tam

6 days ago

المملكة العربية السعودية, Saudi Arabia Oracle Full time

Technical Account Manager TAM - ACS-CSS-23000332

**Applicants are required to read, write, and speak the following languages***: English, Arabic

**Preferred Qualifications**

**_

Oracle Advanced Customer Services is a Global Line of Business within the Oracle Support Services Organisation.

Role Purpose
Primary: To successfully manage the delivery of customer engagements according to the contractual details.

Develop and manage the Oracle Support relationship for customers who have purchased an Advanced Customer Services (ACS) support contract. Strive to provide a high degree of satisfaction and protect and enhance Support revenue streams.

Scope
- Manages designated portfolio of projects and/or contracts and works to objectives, as directed by Oracle Advanced Customer Services (ACS) line manager.
- Manages the overall service delivery defined by the contract which in many circumstances will involve parties or resources from other lines of business and/or Oracle business partners.
- Collaborates effectively with ACS sales and resourcing teams and other Oracle lines of business such Systems Support, Hardware & Licence Sales and Consulting to enhance the customer experience.
- Works with partner organisations and other third parties as required.
- Works closely with other TAMs to identify and develop innovative ways of delivering service to the customer.
- Supports the ACS sales team in selling ACS additional services. Instrumental in driving renewals and identifying opportunities for upsell.
- Manages documentation and uses Oracle business systems as appropriate

**Responsibilities**:

- Be the single point of contact within Oracle for the customer, acting as their advocate for the service you are responsible for delivering.
- The ACS TAM is a customer advocate and must demonstrate customer obsession by placing the client needs first.
- Manage the contract or delivery engagement as defined by ACS line management, including creating and maintaining accurate documentation
- Maintain the Oracle business systems to ensure systems are up to date with the correct/current information (resource assignment, timecards, rates, completion estimates, invoice details etc.) to ensure that services are delivered efficiently, invoices are generated in a timely manner and revenues are recognised promptly.
- Plan and deploy resources to ensure effective delivery within agreed budgetary constraints.
- Where appropriate create and maintain the ACS service delivery or project plan.
- Actively manage project forecast, identify risks and issues and opportunity for revenue collection (upside)

Accountabilities:

- Proactively manage the contract/project delivery to completion / customer acceptance
- Proactively report on any potential risks / issues that may impact service delivery or customer satisfaction
- Manage any customer escalation that may arise
- Ensure all contract-related systems and documentation either required contractually or as part of a program, are up to date and accurate
- Monitor and report revenue forecast and margin estimates, revenue and margin achievements for each contract
- Work in line with customer working practices and procedures, if contractually agreed
- Operate in line with Oracle ACS’s business processes and procedures
- Operate in line with Oracle Global and local HR policies and procedures

Personal Skills
- Strong experience in service delivery and/or project management is required.
- Oracle products and services knowledge will be highly appreciated as well as experience in Oracle HW platforms and OS.
- Experience on Enterprise Customers is required
- ITIL as well as Price2/PMP certification highly desirable
- Excellent communication / relationship building skills
- Customer focussed and results oriented
- Ability to work under pressure in highly escalated situations
- Organised with strong attention to detail
- Decision making / problem solving skills
- Ability to manage multiple concurrent activities (customer engagements)
- Highly professional: Ability to deal with senior and exec stakeholders with confidence
- Strong analytic skills and ability to pre-empt potential risks and issues

**Detailed Description and Job Requirements**

This position will be responsible for providing customers with the guidance and support needed throughout the full life cycle of implementation to ensure successful and most effective use of Oracle’s products. In addition, this position will be a leader in ensuring overall customer satisfaction with Oracle’s products and related implementation services.

**Job**: Support

**Location**: Saudi Arabia

**Job Type**: Regular Employee Hire

**Organization**: Oracle

  • Tam - Ent

    5 days ago

    المملكة العربية السعودية, Saudi Arabia Qualys Full time

    Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! The Technical Account Manager (TAM) is responsible for actively driving the post-sales process with direct and channel customers. The TAM must be able to articulate the Company's technology and product positioning to both business and...

  • Technical Account Manager Tam

    2 weeks ago

    المملكة العربية السعودية, Saudi Arabia Oracle Full time

    Technical Account Manager TAM - ACS (Riyadh)-230001GK **Applicants are required to read, write, and speak the following languages***: English, Arabic **Preferred Qualifications** **_ Oracle Advanced Customer Services is a Global Line of Business within the Oracle Support Services Organisation. Role Purpose Primary: To successfully manage the delivery of...

  • Technical Account Manager

    2 weeks ago

    المملكة العربية السعودية, Saudi Arabia Dataiku Full time

    At Dataiku, we're not just adapting to the AI revolution, we're leading it. Since our beginning in Paris in 2013, we've been pioneering the future of AI with a platform that makes data actionable and accessible. With over 1,000 teammates across 25 countries and backed by a renowned set of investors, we're the architects of Everyday AI, enabling data experts...

  • Technical Account Manager

    3 weeks ago

    المملكة العربية السعودية, Saudi Arabia Dataiku Full time

    At Dataiku, we're not just adapting to the AI revolution, we're leading it. Since our beginning in Paris in 2013, we've been pioneering the future of AI with a platform that makes data actionable and accessible. With over 1,000 teammates across 25 countries and backed by a renowned set of investors, we're the architects of Everyday AI, enabling data experts...

  • Technical Account Manager Specialist

    2 weeks ago

    المملكة العربية السعودية, Saudi Arabia IBM Full time

    IntroductionAt IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most...

  • Technical Account Manager Specialist

    3 weeks ago

    المملكة العربية السعودية, Saudi Arabia IBM Full time

    **Introduction** At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's...

  • Senior Associate, Business Development, Digital

    2 months ago

    المملكة العربية السعودية, Saudi Arabia TAM Development Co. Full time

    TAM is a Saudi publicly listed company, specialized in digital solutions and advisory services for public and private sector clients, leading sustainable public transformation from strategy to execution. For over a decade, TAM has been the partner of choice for 50+ government entities. Our agility, expertise, and holistic approach have helped smoothen the...

  • Senior Associate, Business Development, Digital

    6 days ago

    المملكة العربية السعودية, Saudi Arabia TAM Development Co. Full time

    TAM is a Saudi publicly listed company, specialized in digital solutions and advisory services for public and private sector clients, leading sustainable public transformation from strategy to execution. For over a decade, TAM has been the partner of choice for 50+ government entities. Our agility, expertise, and holistic approach have helped smoothen the...

  • Senior Associate, Business Development, Digital

    2 weeks ago

    المملكة العربية السعودية, Saudi Arabia TAM Development Co. Full time

    TAM is a Saudi publicly listed company, specialized in digital solutions and advisory services for public and private sector clients, leading sustainable public transformation from strategy to execution. For over a decade, TAM has been the partner of choice for 50+ government entities. Our agility, expertise, and holistic approach have helped smoothen the...

  • Key Account Manager, Ksa

    2 weeks ago

    المملكة العربية السعودية, Saudi Arabia Talent Pal Full time

    The KSA Channel Manager is responsible for all aspects of sales in KSA with primary duties including but not limited to - Identifying the PC components/peripherals TAM and growth areas in KSA - Building and maintaining strong relations with customers at all levels in the country and work with them closely to ensure we understand them and their needs are...

  • Key Account Manager, Ksa

    2 weeks ago

    المملكة العربية السعودية, Saudi Arabia Talent Pal Full time

    The KSA Channel Manager is responsible for all aspects of sales in KSA with primary duties including but not limited to Identifying the PC components/peripherals TAM and growth areas in KSA Building and maintaining strong relations with customers at all levels in the country and work with them closely to ensure we understand them and their needs are met...

  • Instrument Planning Engineer

    2 weeks ago

    المملكة العربية السعودية, Saudi Arabia Dynamic Staffing Services Full time

    ApplyInstrument Planning Engineer Years Saudi Wed May- | Vacancy Code : 124560Industry : Oil & Gas,Total Vacancy : 1 Required Instrument Planning Engineer for Turnaround.Knowledge & Qualification: Bachelor's degree in Instrumentation Engineering years of work experience. Monitor, review and updates turnaround scheduled activities during execution safely,...

  • Technical Accounting Advisor

    2 weeks ago

    المملكة العربية السعودية, Saudi Arabia MECS Africa Full time

    Middle East, Saudi Arabia- (Market related, Negotiable)We are seeking a Technical Accounting Advisor to join the Controller's Organization within the Finance, Strategy & Development business line in Saudi Arabia.Key ResponsibilitiesYou will be required to perform the following:Research accounting literature to address current issues involving accounting and...

  • Account Technical Leader

    3 weeks ago

    المملكة العربية السعودية, Saudi Arabia IBM Full time

    **Introduction** A Technical Account Manager role (internally, what we call an 'Account Technical Leader') in IBM means a career where you're a trusted advisor with deep technical expertise, who works together with clients - either directly or through our seller partners - to help craft best-of-breed solutions to their hardest technology challenges. With a...

  • Technical Accounting Advisor

    1 week ago

    المملكة العربية السعودية, Saudi Arabia Industrial Personnel & Management Services Inc (IPAMS) Full time

    NOTE: We can only respond to applicants whose current experience, industry and qualifications match the requirements of our principals/employers. **Qualifications**: - Bachelor's degree in accounting or its equivalent and professional competencies evidenced by professional certifications such as CPA, CA, ACCA, or CMA. A graduate degree is also desirable. -...

  • Technical Accounting Advisor

    2 weeks ago

    المملكة العربية السعودية, Saudi Arabia Industrial Personnel & Management Services Inc (IPAMS) Full time

    NOTE:We can only respond to applicants whose current experience, industry and qualifications match the requirements of our principals/employers.Qualifications: Bachelor's degree in accounting or its equivalent and professional competencies evidenced by professional certifications such as CPA, CA, ACCA, or CMA. A graduate degree is also desirable. Accounting...

  • Accountant-general

    3 weeks ago

    المملكة العربية السعودية, Saudi Arabia Marriott International, Inc Full time

    **Numer oferty** 23126986 **Kategoria oferty pracy** Finance & Accounting **Lokalizacja** Le Méridien Riyadh, King Abdullah Ibn Abdulaziz Road Al Woroud District, Riyadh, Saudi Arabia, Saudi Arabia ZOBACZ NA MAPIE **Harmonogram** Full-Time **Zdalna lokalizacja?** N **Przeprowadzka?** N **Rodzaj stanowiska** Non-Management - Marriott International jest...

  • Accountant-general

    2 weeks ago

    المملكة العربية السعودية, Saudi Arabia Marriott International, Inc Full time

    **Numer oferty** **Kategoria oferty pracy** Finance & Accounting**Lokalizacja** Le Méridien Riyadh, King Abdullah Ibn Abdulaziz Road Al Woroud District, Riyadh, Saudi Arabia, Saudi Arabia ZOBACZ NA MAPIE**Harmonogram** Full-Time**Zdalna lokalizacja?** N**Przeprowadzka?** N**Rodzaj stanowiska** Non-Management- Marriott International jest pracodawcą...

  • Trade Asset Technical Optimization Specialist

    3 weeks ago

    المملكة العربية السعودية, Saudi Arabia Nestle Operational Services Worldwide SA Full time

    ***: Ensure optimal performance of deployed Trade assets resulting in high end cup quality by managing the Trade Assets and resources (human and material) within approved budgets (Capex and expenses) and in compliance with Nestle and Nestle Professional Best Practice Standards and local regulations. **A DAY IN THE LIFE ** - Is responible to monitor the...

  • Technical Accounting Advisor

    3 days ago

    المملكة العربية السعودية, Saudi Arabia MECS Africa Full time

    Middle East, Saudi Arabia - (Market related, Negotiable) We are seeking a Technical Accounting Advisor to join the Controller’s Organization within the Finance, Strategy & Development business line in Saudi Arabia. **Key Responsibilities** You will be required to perform the following: - Research accounting literature to address current issues involving...