Regulatory Care

8 months ago


المملكة العربية السعودية, Saudi Arabia Bupa Arabia Full time

Build and maintain a strong and professional relationship with the Regulator
- Conduct the required assessment and investigations..
- Manage the end-to-end process and close the case within the agreed timelines.
- Conduct QA/QC in order to ensure high quality responses
- Ensure all policies and procedures related to regulatory complaints are followed.
- Support efficiency workflows for the department with the needed/required tools, solution and technology to reduce manual workload and improve efficiency.
- Collaborate with cross functional and external stakeholders to resolve service failures and prevent recurrences
- Initiate and manage customer service projects/ KAIZEN related to regulatory care unit to drive transformation and continuous service improvements
- Identify areas where processes and system can be improved to increase efficiency
- Track internal department efficiencies and drive improvement initiatives including technology solutions or process improvement
- Provide oversight to ensure the complaints management and recovery process works effectively within the Service Operations framework
- Circulate the assigned analysis and related reports - Conduct Ad hoc analysis when needed. Identify trends or areas of improvement.

**Skills**:

- Strong communication skills.
- Excellent planning and execution skills.
- Strong service focused mindset in combination with commercial skills.
- Strong presentation and interpersonal skills.
- Able to do multitask and work well under pressure and deadlines.
- Strong problem-solving and Excellent follow up skills
- Ability to effectively prioritize and execute tasks.
- Excellent time management skills.
- Excellent in using MS excel and PowerPoint.


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