Customer Care Officer

5 months ago


المملكة العربية السعودية, Saudi Arabia Lendo Full time

Overseeing all external communications with customers such as investors and SMEs, ensuring it is in compliance with internal policies and procedures as well as regulatory requirements. Monitoring customers complaints/concerns and ensure they are adequately resolved in line with SAMA requirements.
- Monitor, track and follow up on customer complaints and issues. Ensure they are resolved to a satisfactory manner and within an appropriate timeline.
- Make efforts necessary to ensure customer satisfaction and customer retention.
- Manage the day-to-day operations.
- Prepare monthly reporting to senior management about key issues and challenges faced by customers. And propose solutions to resolve these challenges.
- Respond to investor-related issues in a timely manner.
- Perform any other task related to customer care.
- Ensure SAMA care complaints are resolved adequately and satisfactorily.
- Diploma degree in communications, journalism, public relations or relevant field.
- A minimum of 6-12 months experience in a similar role.
- Proven experience in customer care.
- Fluent in English & Arabic
- Strong knowledge of communication practices and techniques.
- Outstanding written and verbal communication skills.


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