Customer Care Officer
5 months ago
Overseeing all external communications with customers such as investors and SMEs, ensuring it is in compliance with internal policies and procedures as well as regulatory requirements. Monitoring customers complaints/concerns and ensure they are adequately resolved in line with SAMA requirements.
- Monitor, track and follow up on customer complaints and issues. Ensure they are resolved to a satisfactory manner and within an appropriate timeline.
- Make efforts necessary to ensure customer satisfaction and customer retention.
- Manage the day-to-day operations.
- Prepare monthly reporting to senior management about key issues and challenges faced by customers. And propose solutions to resolve these challenges.
- Respond to investor-related issues in a timely manner.
- Perform any other task related to customer care.
- Ensure SAMA care complaints are resolved adequately and satisfactorily.
- Diploma degree in communications, journalism, public relations or relevant field.
- A minimum of 6-12 months experience in a similar role.
- Proven experience in customer care.
- Fluent in English & Arabic
- Strong knowledge of communication practices and techniques.
- Outstanding written and verbal communication skills.
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Customer Care Officer
5 months ago
المملكة العربية السعودية, Saudi Arabia AlBorg Diagnostics Full timeAl Borg Diagnostics, a leading provider of diagnostic health services, is seeking a dedicated and customer-oriented individual to join our team as a Customer Care Officer in Taif. As a Customer Care Officer, you will be responsible for ensuring excellent customer service and satisfaction at our Taif branch. At Al Borg Diagnostics, we prioritize the needs of...
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Customer Care
5 months ago
المملكة العربية السعودية, Saudi Arabia Bupa Arabia Full timeContribute to setting and executing the organization's service strategy from a general service and customer care perpective. - Develop objectives for Customer Care day to day activities. - Collect and analyze Customer Care and Complaints unit statistics by conducting analysis of customer trends and behaviours is carried out to identify specific customer...
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Social Media Customer Care
5 months ago
المملكة العربية السعودية, Saudi Arabia Niceone Full time**Social Media Customer Care Responsibilities**: - Attending to all customer queries, concerns, and comments posted to the company's social media platforms. - Liaising with sales personnel, product managers, and the marketing team to meet and exceed customer expectations. - Reviewing all social media posts for accuracy and ensuring inappropriate content is...
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Wellness & Preventive Care
6 months ago
المملكة العربية السعودية, Saudi Arabia Bupa Arabia Full timeTo promote and maintain the overall health and wellbeing of individuals, customers and communities with an aim to prevent the onset and progression of diseases through various interventions and strategies Health Assessment Strategy and Overall Mind set - Liaises with clinical guidelines and technology to create comprehensive health assessment tools to...
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Customer Service Specialist
5 months ago
المملكة العربية السعودية, Saudi Arabia Quest Search and Selection Full timeRef: JO-2212-110573 | Negotiable | Location:Saudi Arabia, Saudi Arabia | Added:10/07/23 On behalf of our client, we are seeking a Customer Service Specialist with exceptional communication and organizational skills to join their team based in Riyadh. This role is central to providing premium customer experiences, managing customer touchpoints, and ensuring...
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Senior Cloud Customer Success Manager
5 months ago
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Senior Cloud Customer Success Manager
5 months ago
المملكة العربية السعودية, Saudi Arabia (1) customer, (2) product, (3) partnersimplementors, and (4) GTMsales. Full timeSenior Cloud Customer Success Manager - SaaS (Jeddah or Dammam)-230002QN **Applicants are required to read, write, and speak the following languages***: English, Arabic **Preferred Qualifications** **Who We Are** - At Oracle, we see ourselves as changing the World through our own commitment to customer success, as well as by enabling our customers achieve...
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Senior Cloud Customer Success Manager
5 months ago
المملكة العربية السعودية, Saudi Arabia (1) customer, (2) product, (3) partnersimplementors, and (4) GTMsales. Full timeSenior Cloud Customer Success Manager - SaaS (Jeddah)-230004YG **Applicants are required to read, write, and speak the following languages***: English, Arabic **Preferred Qualifications** **Who We Are** - At Oracle, we see ourselves as changing the World through our own commitment to customer success, as well as by enabling our customers achieve their...
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Primary Care Nurse
5 months ago
المملكة العربية السعودية, Saudi Arabia Global Health Go Full timeApplicants are qualified registered nurses whose responsibilities encompass the promotion of health, prevention of illness, and care of physically ill, mentally ill, and disabled people of all ages in inpatient and outpatient settings. Nurses are responsible for the individual plan of care for each patient collaboratively with physicians and other clinical...
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Regulatory Care
6 months ago
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Customer Success Lead
5 months ago
المملكة العربية السعودية, Saudi Arabia Microsoft Full timeWith over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...
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Associate Customer Service Specialist
5 months ago
المملكة العربية السعودية, Saudi Arabia Medtronic Full time**Careers that Change Lives** Bring your talents to an industry leader in medical technology and healthcare solutions - we’re a market leader and growing every day. You can be proud to sell medical technologies that are rooted in our long history of mission-driven innovation. Our expanding portfolio delivers measurable clinical and economic value - and...
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Medical Representative
5 months ago
المملكة العربية السعودية, Saudi Arabia Haleon Full timeHello. We’re Haleon. A new world-leading consumer healthcare company. Shaped by all of us. Together, we’re improving everyday health for millions of people. By growing and innovating our global portfolio of category-leading brands - including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum - through a unique combination of deep human...
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Customer Engineer
5 months ago
المملكة العربية السعودية, Saudi Arabia NCR Full timeAbout NCR NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries. TITLE: Customer Engineer Representative...
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Customer Engineer
5 months ago
المملكة العربية السعودية, Saudi Arabia NCR Full timeAbout NCR NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries. TITLE: Customer Engineer...
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Customer Engineer
5 months ago
المملكة العربية السعودية, Saudi Arabia NCR Atleos Full timeAbout NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. TITLE: Customer Engineer Representative LOCATION: Saudi GRADE: 6 About NCR...
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Customer Engineer
5 months ago
المملكة العربية السعودية, Saudi Arabia NCR Atleos Full timeAbout NCR NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries. TITLE: Customer Engineer...
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Hse Officer
5 months ago
المملكة العربية السعودية, Saudi Arabia AtkinsRéalis Full timeAtkinsRéalis business is one of the largest multidisciplinary, multi sector engineering design consultancies. As one of the world’s most respected design, engineering, and project management consultancies with a leading track record in the defence sector, AtkinsRéalis are ideally placed to respond to this market. We have a broad establishment and proud,...
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Customer Engineer
5 months ago
المملكة العربية السعودية, Saudi Arabia NCR Atleos Full timeAbout NCR NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries. About NCR Corporation NCR Corporation (NYSE:...
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Ai Solutions Delivery Officer
5 months ago
المملكة العربية السعودية, Saudi Arabia Newxel Full time**The AI Solutions Delivery Officer** works with executive customer stakeholders to define use cases, translate use cases into specifications, quantify and track the business value, provide oversight to technical resources and data scientists to drive measurable business outcomes and work across business and technical teams to deliver the desired...