Operations Officer

2 months ago


الخبر, Saudi Arabia Rentokil Initial Full time

Ensure quality of service delivery by effective supervision on technicians - on the job as

per company SOPs
- Ensure technicians carry out treatment within a given Time on Site (ToS) in a competent

manner. (OE to engage technician via route riding, training on the job).
- Convey special instructions, if any, to technicians to execute the job
- Carry out pest management Audits of customer sites as per agreed schedule by i or R

auditor.
- Complete & close customer audit non-conformities (external / internal). Follow up &
implement CAPA at customer site
- On Site Documentation: Implementation of SOP, Compliance and closure of audits non
- conformities (Internal / External).
- Handle assigned customer complaints in his / her service areas, within 24 hours &
resolve complaint at earliest
- Identify & resolve Service delivery issues in coordination with the Branch Manager
- Maintain Material consumption, Overtime Hrs. schedule at an agreed targeted level for

the assigned service area and for technician
- Approval of conveyance amount for assigned technician
- Innovation: conduct trials and report findings as per the guidelines, implement new

service lines as per the SOPs.
- Ensure proper schedule of maintenance & repairs of equipment is established & followed

(via JOC).
- Promote highest grooming standards (uniform, Safety shoes, PPEs)
- Encourage technicians to plan their leaves in advance to curb absenteeism
- Help Resolve any Grievances & IR issues of Technicians & bring to the notice of ABM/BM

on day today basis
- Report any deviation that could impact service quality or productivity of technicians like
- overcommitments, recommendation regarding night service (if it is not needed).
covered area mismatch, etc

**Requirements**:


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