Customer Team Head, Stc Saudi Arabia

3 hours ago

Riyadh, Saudi Arabia NOKIA Full time

**Come create the technology that helps the world act together**

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

**The team you’ll be part of**

The Customer Experience organization provides a common interface to customers including account and relationship management, acting as the voice of the customer internally and creating demand across our business groups. While bringing deep understanding of local markets for our customer, the CX organization ensures strong alignment between sales and delivery teams. A prime focus with the CX team who is driving the business for Saudi Telecommunication Company in Nokia.

**What you will learn and contribute to**

As part of our team, you will:

- Lead the Nokia Customer Team (CT) of Saudi Telecommunication Company - Saudi Arabia to deliver Nokia products and services to the customer, manage customer satisfaction as well as achievement of Nokia’s key performance indicators
- Be responsible for the end to end and management of the CT including Sales, operations, stakeholder relationship management, internal processes
- Develop and sustain strong relationships with customer, including CxO level within the Customer to enable successful positioning and sales of Nokia products and services
- Be responsible for the business strategy as well as the coordination of Nokia contacts with the customer.
- Develop and articulate the overall sales strategy and lead account planning focused on key market segments and for the customer
- To maintain effective internal communications and networks with appropriate stakeholders and to galvanize support, maximize Nokia’s effectiveness and meet customer expectations
- Accountable for business execution, operations, post sales and managing the account including all internal processes (e.g. strategy, demand planning, project execution, sales and resource management
- Provides goals and strong leadership for the team of sales professionals working in the CT and ensures that they have the appropriate skills, training and knowledge to position and value sell Nokia’s products/services/solutions to our customer and that the CT works efficiently.
- Proactively provides CT cash collection and credit control
- Ensures compliance with Nokia risk management, SOX/policies, procedures and reporting for the account
- Controls OPEX, inventory and receivables of the CT

**Your skills and experience**

You have:

- Sales leadership skills, solid experience in handling an account/customer of comparable size and complexity.
- Deep understanding of Nokia's and competitive product & solution and overall telecommunications market, trends and related regulations
- Strong People Leadership skills to be able to lead the Account, Delivery & Sales Development teams
- Strong negotiation, communication and good interpersonal skills
- Very good knowledge and experience in the Saudi CSP Telecommunications Market with relevant focused experience on STC
- At least 10+ years relevant experience with the Saudi Arabian CSP market and preferably with STC
- Overlook a large P&L and Multi Business Groups/Lines Sales and delivery teams.
- Ability to have a good understanding of the customer’s business/competitive situation/strategy and an understanding of the drivers of customer profitability to drive Nokia business targets for the CT
- Ability to build strong relationships with influential stakeholders in the specific market segment
- Develop/execute strategies addressing all stakeholders
- Influence buying decisions at the customer centrally on market-wide deals
- Ability to provide leadership and guidance during critical deal making process and collaboration with BGs
- Financial and risk management skills to support forecasting and the qualification of opportunities
- Experience with contract management, financial terms and conditions
- Good understanding of project management
- Telecoms or IT background is a must

**What we offer**

Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

**Nokia is committed to inclusion and is an equal opportunity employer**

Nokia has received the following recognitions for its commitment to inclusion & equality:

- One of the World’s Most Ethical Companies by Ethisphere
- Gender-Equality Index by Bloomberg
- Workplace Pride Global Benchmark
- LGBT+ equality & best place to work by

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