Head of Customer Experience
6 months ago
**Join the Sweater Revolution as our Head of Customer Experience (CX)**
**Location**: Riyadh, Saudi Arabia
**Employment Type**: Full-time
**Who We Are**:
At Sweater, we're redefining car care in Riyadh with a focus on quality, convenience, and sustainability. Our mission is to deliver top-tier car care experiences that not only meet but exceed customer expectations.
**Your Role**:
As the Head of CX, you'll be the champion of our customers' journey, steering our team to deliver exceptional service at every touchpoint. Your leadership will directly impact our brand reputation and customer loyalty.
**Key Responsibilities**:
**Strategy and Vision**: Develop and implement a comprehensive CX strategy that aligns with Sweater's goals and values.
**Team Leadership**: Lead and mentor the CX team, fostering a culture of excellence and empathy.
**Data-Driven Insights**: Utilize customer feedback and data analytics to enhance service quality and customer satisfaction.
**Innovation**: Identify and implement innovative solutions to elevate the customer experience.
**Continuous Improvement**: Regularly assess and refine customer touchpoints to ensure an outstanding experience.
**Tech-Savvy Approach**: Leverage technology to streamline processes and improve customer interactions.
**Requirements**:
**What You Bring**:
- **Experience**: Proven track record (5+ years) in leading customer experience teams, preferably in a tech or service-oriented industry.
- **Leadership**: Strong leadership skills with the ability to inspire and motivate teams.
- **Analytical Mindset**: Excellent analytical skills to interpret customer behavior and feedback.
- **Communication**: Exceptional communication skills, both in Arabic and English.
- **Innovation**: A creative thinker with a knack for finding new ways to delight customers.
- **Tech Fluency**: Comfortable using and implementing technology solutions to improve CX.
**Benefits**
**Why Join Us?**
**Impact**: Play a key role in shaping the future of car care in the region.
**Growth**: Be part of a dynamic and fast-growing startup environment.
**Culture**: Work in a supportive, inclusive, and innovative atmosphere.
**Ready to Drive the Change?
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