Head of Customer Experience

6 months ago


Riyadh, Saudi Arabia Sweater Full time

**Join the Sweater Revolution as our Head of Customer Experience (CX)**

**Location**: Riyadh, Saudi Arabia
**Employment Type**: Full-time

**Who We Are**:
At Sweater, we're redefining car care in Riyadh with a focus on quality, convenience, and sustainability. Our mission is to deliver top-tier car care experiences that not only meet but exceed customer expectations.

**Your Role**:
As the Head of CX, you'll be the champion of our customers' journey, steering our team to deliver exceptional service at every touchpoint. Your leadership will directly impact our brand reputation and customer loyalty.

**Key Responsibilities**:
**Strategy and Vision**: Develop and implement a comprehensive CX strategy that aligns with Sweater's goals and values.

**Team Leadership**: Lead and mentor the CX team, fostering a culture of excellence and empathy.

**Data-Driven Insights**: Utilize customer feedback and data analytics to enhance service quality and customer satisfaction.

**Innovation**: Identify and implement innovative solutions to elevate the customer experience.

**Continuous Improvement**: Regularly assess and refine customer touchpoints to ensure an outstanding experience.

**Tech-Savvy Approach**: Leverage technology to streamline processes and improve customer interactions.

**Requirements**:
**What You Bring**:

- **Experience**: Proven track record (5+ years) in leading customer experience teams, preferably in a tech or service-oriented industry.
- **Leadership**: Strong leadership skills with the ability to inspire and motivate teams.
- **Analytical Mindset**: Excellent analytical skills to interpret customer behavior and feedback.
- **Communication**: Exceptional communication skills, both in Arabic and English.
- **Innovation**: A creative thinker with a knack for finding new ways to delight customers.
- **Tech Fluency**: Comfortable using and implementing technology solutions to improve CX.

**Benefits**

**Why Join Us?**

**Impact**: Play a key role in shaping the future of car care in the region.

**Growth**: Be part of a dynamic and fast-growing startup environment.

**Culture**: Work in a supportive, inclusive, and innovative atmosphere.

**Ready to Drive the Change?



  • Riyadh, Saudi Arabia Shipa Full time

    Shipa Delivery is an online platform that makes it easier for businesses and consumers to send and receive parcels within the GCC. Our expanding operation connects users with a network of delivery assets and services via mobile apps and online business dashboards. We make collection of packages within one hour a reality, along with a choice of on-demand,...


  • Riyadh, Saudi Arabia RedBox Technologies Full time

    RedBox Technologies, a leading logistics company in Saudi Arabia, is seeking a passionate and customer-focused Customer Experience Manager to join our team. RedBox Technologies is revolutionizing the way parcels are sent, received, and returned through our innovative smart locker solutions. We are committed to providing exceptional customer service and...


  • Riyadh, Saudi Arabia Devoteam Full time

    Devoteam is a leading consulting firm focused on digital strategy, tech platforms and cybersecurity. By combining creativity, tech and data insights, we empower our customers to transform their business and unlock the future. With 25 years’ experience and more than 8,500 employees across Europe, the Middle East and Africa, Devoteam promotes responsible...


  • Riyadh, Saudi Arabia Devoteam Full time

    Devoteam is a leading consulting firm focused on digital strategy, tech platforms and cybersecurity. By combining creativity, tech and data insights, we empower our customers to transform their business and unlock the future. With 25 years’ experience and more than 8,500 employees across Europe, the Middle East and Africa, Devoteam promotes responsible...


  • Riyadh, Saudi Arabia Grand Community Co Full time

    **Responsibilities**: - Responsible for customer service in the Middle East region; Develop and implement customer service procedures and service standards; - Summarize customer complaints, send product defect problems to product, R & D department in time, and promote optimization; - Have the ability to deal with customer emergencies, crisis coordination...

  • Head Baker

    6 months ago


    Riyadh, Saudi Arabia Trafalgar Luxury Group Full time

    ***: The head baker is responsible for developing and planning recipes and overseeing the daily production of various types of bread and other baked goods at the restaurant. Duties include understanding what types of baked goods clients prefer and developing or improving upon successful recipes. Test different ingredients for recipes and scale for...

  • Travel Head

    6 months ago


    Riyadh, Saudi Arabia Legend Holding Group Full time

    **Position Title: Travel Head** **Location: Kingdom of Saudi Arabia (KSA)** We are seeking a dynamic and experienced individual to fill the position of Travel Head for our company based in the Kingdom of Saudi Arabia. The Travel Head will be responsible for overseeing all aspects of travel operations, including planning, execution, and optimization of...

  • Head Chef

    7 months ago


    Riyadh, Saudi Arabia Success creators Full time

    We are looking for an experienced and qualified Head Chef to organize the kitchen’s activities. You will be the first in command in the facilities and will create and inspect dishes before they arrive at the customers ensuring high quality and contentment. **Responsibilities** - Control and direct the food preparation process and any other relative...


  • Riyadh, Saudi Arabia Afaq Q Tech General Trading Full time

    3+ years of program or project management experience - 3+ years of working cross functionally with tech and non-tech teams experience - 3+ years of defining and implementing process improvement initiatives using data and metrics experience - Bachelor's degree - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience defining...

  • Solutions Architect

    6 months ago


    Riyadh, Saudi Arabia Persistence Recruitment Full time

    Persistence Recruitment, in collaboration with Jawraa, a leading Saudi Digital Transformation company, is actively recruiting for Saudi Arabia’s Public Investment Fund's Sovereign Fund Culture and Tourism Destination Giga-Project. This ambitious project aims to revolutionize the tourism and cultural landscape through multi-billion USD Giga...

  • Business Analyst

    6 months ago


    Riyadh, Saudi Arabia Persistence Recruitment Full time

    Persistence Recruitment, in collaboration with Jawraa, a leading Saudi Digital Transformation company, is actively recruiting for Saudi Arabia’s Public Investment Fund's Sovereign Fund Culture and Tourism Destination Giga-Project. This ambitious project aims to revolutionize the tourism and cultural landscape through multi-billion USD Giga...

  • Head Barista

    6 months ago


    Riyadh, Saudi Arabia Mactan Full time

    **Position**: Head Barista or Barista **Work location**: Riyadh - Saudi Arabia Prepares and serves hot and cold beverages, such as coffee, blended coffee, and tea, to patrons; correctly customizes orders as requested **Benefits** accommodation: Free Transportation: Free Health Insurance: Free Tickets :Free **Gender**: Male **Salary **starts from 1700 SAR...

  • Head of Risk

    6 months ago


    Riyadh, Saudi Arabia Tabby Full time

    Head of Risk **Head of Risk** **Department**:Management **Employment Type**:Full Time **Location**:KSA **Description** Tabby creates financial freedom in the way people shop, earn and save, by reshaping their relationship with money. The company's flagship offering allows shoppers to split their payments online and in-store with no interest or fees....

  • Head of Marketing

    6 months ago


    Riyadh, Saudi Arabia Sweater Full time

    **Join Us! Head of Marketing at Sweater - Saudi Arabia's Leading Car Care App!** Are you a marketing leader with experience in tech startups? Are you an expert in brand positioning and maximizing the effectiveness of marketing budgets? If so, we at Sweater have a fantastic opportunity for you! Sweater isn't your ordinary car wash app. We lead the car care...

  • Head of Delivery

    6 months ago


    Riyadh, Saudi Arabia Ericsson Full time

    **About this Opportunity** As a Head of Service Delivery within the Digital Services organisation, you will support service sales directly or indirectly via the unit resources as you understand and align with the overall service delivery processes, models, and strategies. In this people leadership role in the operational organization, you will collaborate...

  • Head of Legal

    6 months ago


    Riyadh, Saudi Arabia Tabby Full time

    Head of Legal **Head of Legal** **Department**:Legal **Employment Type**:Full Time **Location**:KSA **Description** **Tabby **creates financial freedom in the way people shop, earn, and save, by reshaping their relationship with money. The company's flagship offering allows shoppers to split their payments online and in-store with no interest or fees....

  • Head Waiter

    6 months ago


    Riyadh, Saudi Arabia Star Works Recruitment Services Full time

    A high end restaurant in Riyadh is hiring a Head Waiter / Waitress, Responsabilities: - Creating memorable experiences for our guests, simultaneously ensuring that service is prompt and professional. - Overseeing a team of waiters, ensuring that our standards are adhered to. - Overseeing and assisting in the set up of the dining room including table...

  • Head of Product

    6 months ago


    Riyadh, Saudi Arabia Sweater Full time

    Sweater is Hiring: Head of Product Are you passionate about transforming insights into innovative product strategies? Do you excel at leading teams through the entire product lifecycle, from conceptualization to launch? Can you turn every challenge into an opportunity for growth and innovation? Sweater, Saudi Arabia's premier car wash app with over 357,000...


  • Riyadh, Saudi Arabia BAE Systems Full time

    **Job Title: Head of Programme Delivery** **Salary: Competitive** **Location: Riyadh** *** **JOB PURPOSE** BAE Systems is the UK Government’s nominated Prime Contractor under the Government-to-Government arrangements that are in place to provide equipment, support and training to Saudi Arabia. We provide maintenance of Royal Saudi Air Force aircraft...

  • Head of Sales

    6 months ago


    Riyadh, Saudi Arabia ArabyAds Full time

    **About us: - ** ArabyAds is a global technology company that empowers e-commerce marketing. It offers multiple digital advertising platforms across different touchpoints of a brand’s journey in a customer lifecycle ranging from customer acquisition, retention, and monetization. Headquartered in Dubai, ArabyAds was founded in 2013 to leverage innovation...