Service Business Operations Specialist

4 days ago

Riyadh, Saudi Arabia GE Healthcare Full time

**Job Description Summary**: Responsible for activities and processes for driving first class service contracts process execution, data accuracy and billing excellence. He/she will manage the day-to-day operations, ensuring key Business Operations KPIs are met and workload is evenly distributed across the team. Support the business operations leader on activities are related to driving growth by setting up effective processes to collect & analyze data.

GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

**Roles and Responsibilities**:
The primary focus of this role is to support Business Operations Department in the development and growth. This may include but not be limited to the following:

- Ensure first class service contract process execution on customer service contracts; non-contract services; data entry and data quality including additions, deletions, and modifications to the existing contracts.
- Update MUST/Service Max with all newly installed and rev rec’d systems with their standard and extended warranty start date and end date as per the Commissioning Acceptance Certificate (CAC).
- Ensure quality and integrity of the customer contracts as they are entered into the system.
- Applies general knowledge of business developed through education or past experience. Understands how work among team contributes to the area.
- Resolves issues using established procedures. Consults supervisor or more senior team members for issues outside of defined instructions/parameters.
- Ensure timely and accurate billing of customers for contract and non-contract services.
- Keeping SFDC up-to date by updating opportunities and utilize SFDC to create and export useful reports.
- Analytical reports to be published will include, but not be limited to; Pending invoicing report, Invoicing Analysis, PM planning and monitoring report.
- Work closely with Service Team, Finance, and cash team to resolve and process-related issues.
- Supporting Business Operations team in all requirements within their scope.
- Identify and report any quality or compliance concerns and take immediate corrective action as required.
- Provide regular update for the business requirements status to the Business Operations Leader.
- Effectively manage and prioritize various projects with mínimal supervision.
- Special projects as and when assigned.
- Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations.

**Required Qualifications**:

- A Bachelor’s Degree from an accredited college or university.
- Minimum 2-3 Years’ experience with Business Administration or Finance or Accounting degree.
- Excellent written and verbal communication skills.
- Fluent in English and Arabic (essential).
- Proficient at PC office software such as excel, word, PowerPoint etc.
- Ability to operate effectively in a multi-tasking, dynamic environment, while maintaining a forward-thinking and customer-first attitude.

**Desired Characteristics**
- Finance and Accounting background is preferred.
- Experience in operating any ERP/CRM solution.
- Excellent communication & Interpersonal skills.
- Ability to adapt to change and willingness to be flexible at all times.

**Inclusion and Diversity**

GE Healthcare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership - always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

LI-MA2

**Additional Information**:
**Relocation Assistance Provided**:No

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