Service Engineer

3 days ago


Riyadh, Saudi Arabia G D Mobile Securities Full time

When it comes to digital, physical or electronic payments, the whole world trusts Giesecke+Devrient. Now you too can discover your passion for the world of payment systems. Giesecke+Devrient is a globally active high-tech company headquartered in Munich, Germany. As a trusted partner of central banks and the entire currency industry, we increase security and efficiency in cash circulation. Our 170 years of experience - combined with new, digital solutions - makes us the world market leader in Advanced Currency Management. As part of the G+D Group, we offer a wide range of development opportunities in an international, family-owned company, with more than 12,600 employees worldwide. We are convinced that the key to success is in the diversity of our employees. That’s why it depends on you personally - let’s shape the future of currencies together

**Scope and Purpose**:
Maintenance, repair, upkeep, cleaning, the management/ provision of spare parts, fault elimination (resp. easy troubleshooting) of all cash automation hardware components within the MBCC Dammam.
Responsible for installation, maintenance and service of Vault Automation Equipment for a customer based in Saudi Arabia.
Ensure high service quality; build up a strong link to MBCC operational staff based on technical excellence and reliability.

**Key Result Areas & Responsibilities**:
**Cash automation hardware components to be maintained are**:
Autonomous Guided Vehicles (AGVs)
Robots
Automatic Storage and Retrieval Systems (AS/RS) like stacker cranes
Offline shredding system
Racks
Roller-conveyor
Control cabinets
First & second Level Support for the customers by analysis of customer requests and reported problems.
Reporting and escalation of more complex problems to third level
Regular customer communication regarding the status of their requests and progress of their solutions.
Conduct In-house and On-site trainings for users as needed
Conduct preventive and corrective maintenance of MHS
Install other G&D products as per requirements
Hands-on integration, modifying and repair of AGVs, their supporting equipment and systems controls to meet required specifications
Provide AGV and system programming assistance
Ensures compliance with all company safety rules and procedures
Ensures accuracy of the AGV process. Analyzes daily equipment and process flow effectiveness and takes corrective action, and follows up on corrective actions through completion.
Writes process procedures and trains his team members.
Provides clear and succinct feedback to equipment suppliers on operational problems and needs. Follows solutions through to implementation by active follow up.
Implements and maintains Preventive maintenance schedule
Inspects work performed by team members.
Tracks and logs workers time, materials, and other resources used for inventory purposes.

**Job Requirements**:
Electrical Engineering / Electro Mechanical Degree in Engineering, or similar education
Convincing skills through excellent grasp of technology, ability to work under a lot of pressure and independent and meticulous way of working
A distinct consciousness of quality and safety, as well as absolute adherence to delivery dates.
Willing to work in different shifts if work demands
Six Sigma certification will be an added advantage
Good communication skills in English
Fluency in Arabic is required
Excellent analytical and problem-solving skills
Efficient in dealing with time pressure, budget constraints and setting priorities
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Job Details

Job Title
Service Engineer & Automation Engineers KSA

Business Sector
Giesecke+Devrient Currency Technology Saudi Arabia
12611-9257
Makkah-Al-Mukarramah Branch Rd
Riyadh

Requisition ID
21581

Location
Riyadh, SA

Career level
Experienced and Graduates

Job Type
Fulltime

Contact
HR Team Dubai


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