Customer Delivery Manager

4 days ago

Riyadh, Saudi Arabia Philips Full time

**Job Title**: Customer Delivery Manager

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions - the kind that make a real difference - when it matters most.

The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

**In this role, you have the opportunity to make life better**
Looking at the challenges the world is facing today Philips’ purpose has never been more relevant. So whatever your role, if you share our passion for helping others, you’ll be working towards creating a better and fairer future for all.

**You are responsible for**
Single and overall responsible Program Manager for a specific Long-term Strategic Partnerships (LSP), long term service contracts, and/or other multi-year customer delivery programs
- Coordinate activities and decision making on behalf of the customer, Philips and the Working Groups.
- Gaining agreements on and achieving program goals and objectives, balancing and managing the program scope (including requirements), schedule, budget, quality, resources and risks
- Clearly outlining expected program deliverables and project interdependencies
- Monitoring the program detailing the expected outcomes and benefits, supported by well-defined program approaches that are documented in a program charter
- Leading and coordinating program activities and resources across the program scope to enhance efficiency and effectiveness
- Building partnerships with the program’s stakeholders (both internal and external), leverage them to achieve organizational goals, and able to influence their opinions and negotiate effective solutions
- Managing and monitoring program and project activities, proactively assessing and responding to risks, spanning multiple projects and

integrate projects progress /escalation reports (including suggested corrective actions) for the program steering team
- Integrating the projects’ deliverables, outcomes, and benefits into the program’s end product, services, or results, such that the program delivers its intended benefits
- Always has an eye for identifying opportunities to help assigned customers/programs improve & provides leads for upsell and cross sell opportunities that help solve customer problems, thereby increasing customer lifetime value

**You are a part of**
An organization with an incredible diversity of nationalities, skills, backgrounds, functions and challenges. At Philips we have opportunities for graduates as well as experienced professionals in everything from applied research to marketing and sales in over 100 countries. We’re a fascinating company to be part of, with a strong emphasis on cultural awareness, mutual understanding and out-of-the-box thinking.

**To succeed in this role, you’ll need a customer-first attitude and the following**
Bachelors Degree

10-15 years of relevant working experience, including all aspects of project development and execution, demonstrating record of project management success, both in results achieved and in use of professional methodology

1-5 years of program management experience

Around 3 years experience in Artificial Intelligence

Arabic Speaker is preferred

Excellent fluency in written and spoken English

**In return, we offer you**
A path towards your most rewarding career. Succeeding in this role in a complex environment will open many doors for your long-term career, in other areas in Philips or otherwise. We also believe that we are at our best as a company when you are at yours as a person. Thus, we offer competitive health benefits, a flexible work schedule and access to local well-being focused activities. Furthermore, Philips University is available to all employees for learning and development opportunities

**How we work at Philips**
Our newly-adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers. We are embracing an approach wherein we spend more time together than apart - which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home - for our hybrid roles.
Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.

Our hybrid working model is defined in 3 ways:

- We believe in the importance of impactful col

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