Training Specialist

2 weeks ago

Riyadh, Saudi Arabia Delivery Hero Full time

About the opportunity
- Design and develop comprehensive training programs tailored to the specific needs, aligned with Hungerstation internal culture, addressing in-house and BPO staff.
- Incorporate COPC and CIPD best practices and industry standards into training materials and content.
- Regularly review and update training materials to reflect the latest industry trends and advancements.
- Deliver induction program to create a dynamic and engaging onboarding experience for new customer care agents.
- Introduce interactive and modern training methods, such as e-learning modules, virtual simulations, and gamification, to enhance the induction process.
- Ensure that the induction program effectively communicates Hungerstation's values, mission, and customer-centric approach.
- Conduct engaging training sessions for new hires and existing team leaders and agents, utilizing a variety of training techniques and methodologies.
- Deliver training sessions on topics such as customer service skills, communication, product knowledge and company policies.
- Foster a positive and inclusive learning environment that encourages active participation and knowledge sharing among trainees.
- Provide constructive feedback and coaching to agents to support their continuous development and improvement.
- Collaborate with cross-functional teams to design and execute culture and engagement activities, recognition programs, and employee appreciation events.
- Collaborate with the Quality Assurance (QA) team to develop performance evaluation criteria and metrics aligned with COPC standards.
- Assist in monitoring and assessing individual agent performance through regular performance evaluations and coaching sessions.
- Identify performance gaps and training needs, and develop targeted training interventions to address them.
- Track and analyze performance data to identify trends, areas of improvement, and opportunities for enhancing customer satisfaction.
- Develop and deliver training programs on leadership skills, coaching, performance management, and effective communication for call center team leaders.
- Empower team leaders with training on call center metrics, KPIs, and performance targets to drive team performance and achieve operational goals.
- Foster a culture of continuous improvement by training team leaders on quality assurance, monitoring, and providing feedback for performance enhancement.
- Train team leaders in conducting effective team meetings, delivering constructive feedback, and recognizing outstanding performance to support and motivate teams.
- Collaborate with Operations to optimize call center operations, reduce call handling time, and enhance first-call resolution.
- Conduct post-training evaluations to assess the effectiveness of training programs and gather feedback from trainees.
- Analyze training evaluation data and make recommendations for improvements and modifications to training content and methods.
- Support the professional development of internal trainers (tutors), ensuring they have the necessary resources and skills to deliver effective training programs.

What you need to be successful
- 1 - 2 years of relevant experience.
- Proven experience as a Trainer or in a similar training role, preferably within a contact center environment.
- Knowledge of COPC and CIPD / ATD standards and best practices.
- Strong understanding of the Saudi market and cultural nuances.
- Familiarity with modern training methodologies, e-learning platforms, and instructional design principles.
- Excellent presentation, facilitation, and communication skills.
- Ability to develop and deliver engaging and interactive training sessions.
- Basic analytical skills to assess training needs, evaluate performance data, and identify areas for improvement.
- Passion for learning and staying updated with industry trends and advancements.
- Ability to work effectively in a fast-paced, dynamic environment.
- Fluency in both written and spoken English and Arabic is a must.
- Bachelor’s degree in a relevant field is required.

Who we are

Hungerstation is the first Saudi Food delivery App in the region Established in 2012. Today Hungerstation enables you to browse the largest selection of restaurants and supermarkets in KSA that reach 35,000+ options.
In Hungerstation, we stand for our customers' satisfaction, partners’ loyalty and riders’ wellbeing, in addition to our expansion vision - always aiming higher and moving forward to the utmost levels of service platform.

Hungerstation is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide

  • Training Specialist

    2 months ago

    Riyadh, Saudi Arabia Quality Training Academy Full time

    At Aristocrat, We are on a mission to find the best talent potential individuals in thirst for innovation & Knowledge Career in Aristocrat Involves remote modality and several cutting edge stipend linked corporate certification in house ;Send you CV to (WhatsApp)(or) Send you CV to We are seeking an experienced Data Analytics Engineer to join our...

  • Training Specialist

    4 weeks ago

    Riyadh, Saudi Arabia Quality Training Academy Full time

    At Aristocrat, We are on a mission to find the best talent potential individuals in thirst for innovation & Knowledge Career in Aristocrat Involves remote modality and several cutting edge stipend linked corporate certification in house ;Send you CV to (WhatsApp)(or) Send you CV to We are seeking an experienced Data Analytics Engineer to join our...

  • Training Specialist

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Arabic Computer Systems Full time

    ResponsibilitiesAutomating training processes and building a training and development business model Raising the level of quality of training and development outputs Develop and implement training programs that meet the needs of the company's diverse client base. Collaborate with subject matter experts to create effective training material and curricula....

  • Training Specialist

    2 weeks ago

    Riyadh, Saudi Arabia Arabic Computer Systems Full time

    **Responsibilities**: - Automating training processes and building a training and development business model - Raising the level of quality of training and development outputs - Develop and implement training programs that meet the needs of the company's diverse client base. - Deliver training using a variety of methods, including classroom instruction,...

  • Training Specialist

    2 weeks ago

    Riyadh, Saudi Arabia Veolia Full time

    The Role **Main Responsibilities**: - Identify training needs by evaluating strengths and weaknesses - Translate requirements into training that will groom employees for the next step of their career path - Build annual training program and prepare teaching plans - Direct structured learning experiences and monitor their quality results - Acclimate new...

  • Training Specialist

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Veolia Full time

    The RoleMain Responsibilities:Identify training needs by evaluating strengths and weaknesses Translate requirements into training that will groom employees for the next step of their career path Build annual training program and prepare teaching plans Direct structured learning experiences and monitor their quality results Acclimate new hires to the business...

  • Operations Training Specialist

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Calo Inc Full time

    About CaloCalo is an app providing personalized meal plans for busy people through nutritional algorithms, built with love by chefs, nutritionists, and software engineers. Launched in Bahrain in 2019, we have since expanded to 5 countries in the region, delivered millions of meals to our customers, and launched our very own Grab & Go Cafe concepts.We're on a...

  • Training and Enablement Specialist

    6 days ago

    Riyadh, Saudi Arabia Lucid Motors Full time

    **Leading the future in luxury electric and mobility** At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility. We plan to lead in this...

  • Training and Enablement Specialist

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Lucid Motors Full time

    Leading the future in luxury electric and mobilityAt Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility.We plan to lead in this new era...

  • Operations Training Specialist

    2 weeks ago

    Riyadh, Saudi Arabia Calo Full time

    **About Calo** Calo is an app providing personalized meal plans for busy people through nutritional algorithms, built with love by chefs, nutritionists, and software engineers. Launched in Bahrain in 2019, we have since expanded to 5 countries in the region, delivered millions of meals to our customers, and launched our very own Grab & Go Cafe...

  • Sales Specialist

    6 days ago

    Riyadh, Saudi Arabia Premium Consulting, Training and Services Full time

    Required for appointment in the Kingdom of Saudi ArabiaA full-time sales specialist at the company’s headquarters in Riyadh, Al-Masif district, for a training and technical consulting company in the engineering fieldThe opportunity is available to Saudi female citizens onlyRequired qualifications:1. Recent graduate or a maximum of two years...

  • Employees Training and Development Specialist

    2 months ago

    Riyadh, Saudi Arabia Aram Meem Full time

    ToYou is a leading online Saudi food ordering and delivery super-app with one of the largest and most comprehensive networks of merchants across the Kingdom of Saudi Arabia. We seek to deliver all necessities across the Kingdom, whether they be from restaurants, supermarkets, pharmacies, or more. **Job Summary**: The Training and Development Specialist will...

  • assistant director, training and development

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia King Faisal Specialist Hospital & Research Centre Full time

    ASSISTANT DIRECTOR, TRAINING AND DEVELOPMENT King Faisal Specialist Hospital & Research Centre Posted today This advertiser has chosen not to accept applicants from your region. Assists the Director,Training & Development with the management of staff activities andadministrative operations of Training & Development (T&D). Developsadministrative Systems as...

  • Employees Training and Development Specialist

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Aram Meem Full time

    ToYou is a leading online Saudi food ordering and delivery super-app with one of the largest and most comprehensive networks of merchants across the Kingdom of Saudi Arabia. We seek to deliver all necessities across the Kingdom, whether they be from restaurants, supermarkets, pharmacies, or more.Job Summary:The Training and Development Specialist will...

  • Training Specialist

    2 weeks ago

    Riyadh, Saudi Arabia HungerStation Full time

    **Company Description** Hungerstation is the first Saudi Food delivery App in the region! Established in 2012. Today Hungerstation enables you to browse the largest selection of restaurants and supermarkets in KSA that reach 35,000+ options. In Hungerstation, we stand for our customers' satisfaction, partners’ loyalty and riders’ wellbeing, in addition...

  • Training Specialist

    2 months ago

    Riyadh, Saudi Arabia Professional Recruitment Full time

    **Responsibilities** - Planning & evaluate internal and external courses. - Design editing and reviewing current courses and manuals. - Follow up with internal and external trainees. - Develop training plans. - Documentation editing. - Identify training needs by evaluating strengths and weaknesses - Build annual training program and prepare teaching plans -...

  • Training Specialist

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia HungerStation Full time

    Hungerstation is the first Saudi Food delivery App in the region Established in 2012. Today Hungerstation enables you to browse the largest selection of restaurants and supermarkets in KSA that reach 35,000+ options.In Hungerstation, we stand for our customers' satisfaction, partners' loyalty and riders' wellbeing, in addition to our expansion vision -...

  • Training Specialist

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia 700Apps Full time

    Job descriptionDeliver and manage the training program(s) and tools to ensure that training audiences develop the requisite knowledge, skills, and abilities to be impactful in their rolesResponsibilities: Create and deliver training programs on the new processes and tools Contribute to the development, evaluation, and improvement of training programs,...

  • Training Programs

    2 weeks ago

    Riyadh, Saudi Arabia Technogym Full time

    Training Programs & PT Network Specialist **Location**:Riyad, 01, SA**Function/Branch**:Education**Type of contract**:Permanent EmployeeOur Company Technogym inspires **55 million daily users** to train using our **innovative & engaging solutions for fitness, sport and health**. By promoting the **wellness lifestyle** of exercise, a balanced diet, and a...

  • Training Specialist

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Kitopi Full time

    Kitopi is the world's leading tech-powered multi-brand restaurant. With a mission to satisfy the world's appetite, Kitopi operates a portfolio of both invested and franchised F&B brands, serving as enablers in the food market by helping brands to grow and scale, both in the delivery and dine-in space.Launched in Dubai, UAE in January 2018, Kitopi has grown...