Technical Account Manager

2 weeks ago

Riyadh, Saudi Arabia IBM Full time

**Introduction**
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

**Your Role and Responsibilities**
Expert Labs is seeking an experienced Technical Account Manager (TAM) to join our Expertise Connect subscription team. The Technical Account Manager (TAM) is responsible for ensuring clients receive a higher level of service and added value when using their licensing software from IBM. The TAM has a close working relationship with the client’s team and plays an integral role in helping determine the overall life cycle of their IBM software implementation. Who you are:

- Takes ownership of Expertise Connect delivery, act as Single Point of Contact (SPOC)
- Provide proactive assistance to help clients sustain and optimize their IBM Software infrastructure
- Coordinates delivery of proactive support, skill sharing activities and problem management.
- Assist Client with development, implementation, operations, risk avoidance and mitigation strategies and plans
- Provides clients with the highest level of remote and/or on-site technical direction for specific supported products, including initiatives such as diagnostic coaching, defect and non-defect problem resolution assistance
- Provides direct support or assistance with technical queries from clients and field personnel
- Facilitate Client skills development related to the Software Products through mentoring Client personnel during activities in the performance of this service.

Required Technical and Professional Expertise
- 5-8+ years Industry experience
- Good level knowledge on at least one IBM Software product (IBM Cloud, Data & AI, Integration or AI Application)
- 5+ years of experience in a customer facing positions, prior TAM type roles is advantageous
- 5+ years outstanding customer relationship management experience
- Collaboration skills

Preferred Technical and Professional Experience
- PMP Certified
- Master’s Degree

Required Education

There are multiple positions available. Our team supports IBM Customers in Middle East and Africa and some roles may require rotating shift work or regularly working hours that align with client core business hours around the globe. Eligibility for these roles will be discussed during the interview process.
Fluency in English is required, additional qualifications supporting other languages spoken to support global customer base would be an asset.

**Required Technical and Professional Expertise**:

- 5-8+ years Industry experience
- Good level knowledge on at least one IBM Software product (IBM Cloud, Data & AI, Integration or AI Application)
- 5+ years of experience in a customer facing positions, prior TAM type roles is advantageous
- 5+ years outstanding customer relationship management experience
- Collaboration skills
**Preferred Technical and Professional Expertise**:

- PMP Certified
- Master’s Degree

**About Business Unit**

Are you craving to learn more? Prepared to solve some of the world's most unique challenges? And ready to shape the future for millions of people? If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities.

Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change - to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.

It's time to define your career.
**About IBM**

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
**Location Statement**

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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