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Travel Desk Agent

3 months ago

Riyadh, Saudi Arabia egg Full time

Working at Egg isn’t just a job. It’s about making compelling and inspiring experiences for our clients and their audiences.

We work hard to create the magic. But we know how to have fun too. And it beats being just another cog in a faceless machine.

**Bring your authentic self**

At Egg we care about each other as much as we care about our customers and our business. We celebrate uniqueness and are proud of the glorious human mosaic that is Egg. And we’re always on the lookout for fresh talent and friendly faces to enrich and expand our team.

Which brings us to you.

Your meticulous attention to detail, process-oriented mindset, and unwavering dedication to our demanding stakeholders are what we value most. Your ability to manage small FIT bookings, oversee small events, and navigate intricate processes is a testament to your expertise.

**What you’ll be doing**
- Manage reservations for hotels, restaurants, congress registrations, transportation, and other travel-related services for Fully Independent Travelers (FITs).
- Oversee the planning and coordination of small-scale events, ensuring all logistics are in place and events run smoothly.
- Follow specific and highly detailed processes meticulously to meet the account's requirements and maintain high standards of service.
- Provide dedicated and client-centric support to meet the demands of stakeholders who have exceptionally high expectations.
- Maintain exceptional organizational skills and a rigorous approach to ensure all travel and event arrangements are executed flawlessly.

**Must haves**
- Previous experience as a travel agent or similar position, particularly in managing FITs (Fully Independent Travelers) and handling small bookings.
- Fluency in both English and Arabic, as communication with stakeholders across GCC countries is essential.
- Excellent knowledge of Microsoft Office
- Skilled at managing priorities and taking a proactive approach to problem-solving
- Great listening skills and able to digest information

**Nice to haves**
- Proficient in either event management database such as CVENT
- Prior experience in the event industry
- Any other language (in addition to Arabic and English

**What we bring to the table**
- A dynamic and inclusive company culture where we work really hard to have the right people doing the right job. (We’ve been known to swap or create jobs in the past to make sure everyone is in their career sweet spot.)
- Flexible working hours and structure (fully remote in some locations, hybrid in others)
- Salary based on experience + performance-based annual variable pay bonus
- Creative and brilliant colleagues
- Attractive career opportunities, including international assignments
- An annual get-together in some of the fanciest locations on the planet. We’ve been to Paris, New York and more recently in Dubai. Any ideas for 2024?

**The perks**
- Remote setting
- Home office / tech stipend
- Subsidised gym membership
- Pet-friendly offices (depending on location)
- Free coffee in all offices
- Workation
- Access to OpenUp, a mental health support platform

**The hiring process**
- First intro phone/video call (_We’ve swiped right, now let’s find out if we have chemistry)_
- First round interview _(We like you. Now it’s time to get to know you better)_
- Second round interview _(Hey, we like you a lot. Wanna meet the family?)_
- Offer _(We’re in love. We hope you are too)_

**The most important bit**

At Egg, everyone’s ideas and perspectives are welcomed and encouraged. We’re constantly striving to _do_ better and _be_ better: we give each other feedback regularly, not just top-down from leadership, but bottom-up and sideways too Accountability is key: it’s okay to make mistakes as long as we own and learn from them. People who thrive at Egg have a deep curiosity to keep improving, learning and coaching others.

Additionally, as an ESG (Environmental, Social, and Governance) driven company, we actively work to make a positive impact on our planet and society. By joining our team, you will become part of a progressive organization that strives for ESG excellence and you will help us building a brighter future for everyone