Sales & Application Specialist - Hematology

7 months ago

Riyadh, Saudi Arabia Beckman Coulter Diagnostics Full time

**Job Description**:
**Do you enjoy being part of a successful team?**

**Would you like to work on industry leading projects?**

**Join our team**

The position is primarily responsible to support Beckman Coulter’s customers by educating internal/external stakeholders on BCI DxH portfolio and providing the needed technical support, Training and troubleshooting, within the specified territory of Saudi Arabia.

**Product Line**

Diagnostics: Hematology

**Partner with the best**

**Business requirements**
- Demonstrate outstanding knowledge of the market, and competitor’s portfolio.
- Build long term relationships with the end users in his assigned territory
- Drive revenue growth through competitive wins, base retention strategies, and maximize consumption per analyzer
- Support the WITS and Commercial teams in driving total lab automation wins.

**Marketing and Communications requirements**:

- Gather and Analyze competitive and competitor data and report accordingly.
- Provide presentations about DxH product or clinical parameters as needed.
- Assist the Channel Partner’s team in developing the needed competencies to succeed
- Uses clinical expertise to identify customer training needs and develop product advocates to the platform
- Acts as a clinical interface between the medical community and the business.
- Work collaboratively across the business to build partnerships with the marketing, service, and sales teams to ensure high customer service.
- Work closely with the marketing team to ensure messages are cascaded and delivered as needed.
- Ensure standardization of Channel partner marketing messages in the marketplace.

**Product Requirements**:

- Responsible for the validation of Beckman Coulter Diagnostics instrument installations
- Develop and deliver product training to end users as well as supporting field associates (sales and service).
- Conduct onsite training for accurate operation of instrumentation ensure IB receives adequate clinical support
- Ensure customer is accurately prepared for validation and meetings for established implementation timeline.
- Complete Validations studies on instrumentation including, but not limited to: instrument set-up, calibration, precision studies, and method comparisons.
- Provide both onsite and remote phone support to customers for assay and QC related questions.
- Diagnose and resolves technical issues (parameters, calibration and quality control).
- Develop and support customer regarding External Quality Control.
- Perform other related duties and responsibilities, on occasion, as assigned.
- Assess customer Key Operator performance and knowledge.
- Address customer questions and concern regarding instrument operation and assay performance, in accordance with published specifications and regulatory body requirements.
- Work closely with many cross functional teams including Tech Support, Field Service, Sales, and Customer Training.
**To be successful in this role you will**:

- B. Sc. degree in Life Sciences, medical Lab
- Diagnostic/ Laboratory - Hematology experience is a MUST.
- Solid understanding of Diagnostics with strong emphasis on Laboratory Quality Requirements
- CAP, CLIA, CBAHI.
- Strong proficiency in Microsoft Office (Word, Excel, PowerPoint), EP Evaluator.
- Fluent in English & Arabic
- Ability to build excellent relationships with the different stakeholders including end-users, purchasing agents, Distributors.
- Highly agile and flexible as extensive travel is required
- Knowledge of the Saudi Arabia market

**Working with us**:
**Our people are at the heart of what we do at Beckman Coulter. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.**:

- ** Positive, multi-tasking, fast learner and good team player and be able to effectively communicate with different internal customers to ensure positive outcome**:

- ** Have sound business ethics and consistency among principles, values and behaviors, and adhere to policies and procedures, and be able to exercise judgment within defined procedures and practices to determine the appropriate action.**:

- ** Adhere to policies and procedures, and be able to exercise judgments within defined procedures and practices to determine the appropriate action**:

- ** Strong business acumen with strong analytical and problem-solving techniques**:
**Working for you**:
**Our inventions have revolutionized people lifes for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace challenge with a package that reflects how much we value their input. Join us, and you can expect**:

- ** Contemporary working office policy**:

- ** Wellbeing activities**:

- ** Supplementary private medical care option

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