Principal Customer Success Manager, Digital

1 month ago

الرياض, Saudi Arabia Adobe Full time

Our Company
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours
The Opportunity
At Adobe, we push boundaries and redefine the way businesses connect with their customers. In this role, you will play a crucial role in driving digital transformation and maximizing value for our strategic enterprise accounts. You will have the outstanding opportunity to collaborate with some of the largest and most bold companies in the Middle East, assisting them in achieving their goals through Adobe’s innovative solutions.
We are seeking an experienced CSM to successfully navigate our customers through their digital journey, ensuring they achieve their objectives and deliver outstanding value. Your role will be crucial in establishing long-term partnerships, driving product adoption, and implementing strategic success plans. If you are dedicated to making a difference and thrive in a collaborative environment, this is the opportunity for you
What you’ll do
Lead customers through digital transformation, understanding customer objectives and key performance indicators.
Improve value realization, solutions adoption and their return on investment.
Build positive relationships at senior levels, including C-Level.
Build and grow relationships for Adobe’s strategic portfolio of multi-solution, multi-brand clients at the senior level, becoming a trusted partner.
Build a comprehensive post-sales strategy for your portfolio of accounts to ensure our customers increase the value of their investment in Adobe's Solutions and champion dedication, advocacy, and minimise attrition.
Develop strong business relationships with our Sales, Marketing, Solution Consulting, and Professional Services teams.
Become an ambassador for the CSM organization within Adobe and a CSM evangelist across ACS (Adobe Customer Solutions) and Sales.
What you need to succeed
Degree, or equivalent experience, required.
Demonstrated efficiency in successfully handling a diverse portfolio of large, global, sophisticated, and strategic accounts at a senior level. Establishing and cultivating relationships at the highest levels with assigned accounts, establishing a reputation as a reliable consultant, including high-level critical issue management.
Confirmed experience driving customer retention initiatives, achieving high retention rates and customer happiness (NPS).
Strong communication and presentation skills (written & verbal) at all levels of audience.
Adaptable with strong self-awareness, confidence to hold themselves and others to account based on expectations. Persistent, approachable, self-assured, and focused on achieving goals.
At Adobe, you will be immersed in an outstanding work environment that is recognized throughout the world on Best Companies lists. You will also be surrounded by colleagues who are committed to helping each other grow through our exceptional Check-In approach where ongoing feedback flows freely.
If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the significant benefits we offer.
Adobe is an equal opportunity employer. We encourage diversity in the workplace regardless of gender, race or colour, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.
Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.

  • Principal Customer Success Manager, Digital

    2 months ago

    الرياض, Saudi Arabia Adobe Full time

    Our Company Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies...

  • Principal Success Architect

    2 months ago

    الرياض, Saudi Arabia ServiceNow Full time

    **Company Description** It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent...

  • Customer Success Manager

    2 months ago

    الرياض, Saudi Arabia Nexthink Full time

    **Company Description** LI-hybrid This role is to support growth and customer retention in the Middle East and will be responsible for a portfolio of our strategic customers. The primary objective of the role is to help guide them along their DEX maturity journey of people, process, and technology by driving the adoption throughout the entire customer...

  • Customer Experience Principal

    2 months ago

    الرياض, Saudi Arabia Cisco Systems Full time

    **What You'll Do** As a CX Principal, you will play a crucial role in ensuring the successful adoption of Cisco technologies and services within our customer organizations, leading to value realization and business growth. You will be the primary CX point-of-contact for customers, taking end-to-end ownership. Your responsibilities will include: - Driving...

  • Customer Success Architect

    4 months ago

    الرياض, Saudi Arabia ServiceNow Full time

    **Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...

  • Customer Success Transformation Executive

    4 weeks ago

    الرياض, Saudi Arabia ServiceNow Full time

    **Company Description** It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent...

  • Customer Success Partner

    2 months ago

    الرياض, Saudi Arabia Property Finder Full time

    Founded by Michael Lahyani in 2005 as a magazine (Al Bab World), Property Finder today is a single technology platform and brand across multiple countries in the MENA region. We offer the most advanced tools and best-in-class user experience for homeseekers, real estate brokers, and developers. Property Finder's most recent valuation secures our status among...

  • Customer Success Manager

    2 weeks ago

    الرياض, Saudi Arabia Alaan Full time

    **About Alaan** We are an AI-powered expense management platform designed to simplify finance for businesses in the Middle East, helping them save both time and money. Our platform offers everything businesses need to manage and control their expenses in one place, including smart corporate cards, AI-powered automation and insights, streamlined accounting,...

  • Senior Customer Success Manager

    3 months ago

    الرياض, Saudi Arabia SAS Full time

    : **Sr. Customer Success Manager - Hybrid** **Nice to meet you!** We’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a...

  • Principal Workflow Architect

    1 month ago

    الرياض, Saudi Arabia ServiceNow Full time

    **Company Description** It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent...

  • Senior Manager, Customer Success

    2 months ago

    الرياض, Saudi Arabia Quickplay Full time

    **About us**: At Quickplay we believe in transparency, fairness, and collaboration while we passionately work on some of the toughest use cases in Over-The-Top (OTT) video, focused on massive scale and resilience. If you aspire to be part of a high-performing, learning-oriented, and caring culture - in a fast-paced growth environment, you’ve come to the...

  • Principal Engagement Manager

    1 month ago

    الرياض, Saudi Arabia ServiceNow Full time

    **Company Description** It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent...

  • Customer Success Manager

    1 month ago

    الرياض, Saudi Arabia Seclore Full time

    **Job Information**: Date Opened - 11/20/2024Job Type - Full timeIndustry - IT Product SoftwareCity - RiyadhState/Province - RiyadhCountry - Saudi ArabiaZip/Postal Code - 11564**About Us**: At Seclore, we are Entrepreneurs not Employees. We are a passionate team with diverse backgrounds and experiences, all driven to solve complex business problems with...

  • Customer Success Specialist

    3 months ago

    الرياض, Saudi Arabia Waseel Full time

    **Job Overview** Waseel is looking for a Customer Success Specialist to join our dynamic team in Riyadh! In this role, you will be responsible for ensuring our clients achieve their desired outcomes while using our services, ultimately enhancing customer satisfaction and loyalty. **Key Responsibilities** - Act as the primary point of contact for assigned...

  • Senior Principal, West Arabia Services Business

    2 months ago

    الرياض, Saudi Arabia Mastercard Full time

    Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...

  • Customer Success Specialist

    2 months ago

    الرياض, Saudi Arabia FlyAkeed Full time

    **About FlyAkeed**: FlyAkeed is an innovative platform designed to simplify travel planning, helping customers book flights and hotels seamlessly. Founded in 2017 and based in Riyadh, Saudi Arabia, we aim to revolutionize business travel with our state-of-the-art solutions. **Highlights**: Current funding stage: Series A Supported by: PIF subsidiary...

  • Customer Success Representative

    2 months ago

    الرياض, Saudi Arabia AlGooru Full time

    **AlGooru is hunting for the next generation of CS talents!** **We’re looking for a Customer Success Representative** **Who Are We ❓** A Fun Fact about AlGooru is that its name derives from “Guru,” a Sanskrit word meaning a mentor, guide, expert, or master. **The Role Highlights** **Main Responsibilities**: - Deliver exceptional customer...

  • Principal Bdm, Sovereign Cloud

    1 week ago

    الرياض, Saudi Arabia AWS EMEA SARL (Saudi Arabia Branch) Full time

    10+ years of developing, negotiating and executing business agreements experience - Experience developing strategies that influence leadership decisions at the organizational level - 10+ years of field sales experience combined with partner engagement experience with a software, cloud, or technology vendor or vendors, working directly with Customers,...

  • Enterprise Customer Success Manager

    3 months ago

    الرياض, Saudi Arabia SAP Full time

    **We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Enterprise Customer Success Manager

    2 months ago

    الرياض, Saudi Arabia SAP Full time

    **We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...