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Sr Customer Service Executive
7 days ago
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Sr Customer Service Executive - Network Operations & Support
Company: Tata Communications
Job Family Descriptor
- Monitor large computer networks and servers for problems from a central location. They analyze problems, perform troubleshooting and incident response on the system, communicate with site technicians, and track problems through to resolution.
- Create and maintain infrastructure necessary for the growth and upkeep of field and network operations to drive network efficiency and availability.
- Ensure necessary coordination on certification field level testing. Coordinate with the technical teams for new enhancements issue resolution.
- Set up configurations number of fibre pairs in the cable capacity landing stations. Manage the complete capacity distribution and traffic activation on the cable system.
- Track and monitor the environment performance to ensure mínimal interruption to network transmission and/or network switches.
... transmission and/or network switches
Lead drive and monitor all maintenance and cost savings activities related to facilities including facility maintenance and thereby ensuring sufficient focus on optimizing cost of facility infrastructure while maintaining reliability both in terms of operations and capital investments
Manage marine cables network equipment maintenance international real estate management security operations for all sites and network ensuring adequate support for maintenance of international facilities and network at optimal costs ensuring sufficient focus on optimizing cost of facility infrastructure while maintaining reliability both in terms of operations and capital investments
Broad outline of the Role
The role is responsible for network operations and maintenance. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.
Purpose - Broad objective of the role Operating Network - Key External Operating Network - Key Internal Size and Scope of Role - Financial Size and Scope of Role - No. of direct reports
Size and Scope of Role - Total team size
Size and Scope of Role - Other size parameters
- Graduate with 0-4 years of experience
Other knowledge/skills
- Demonstration of problem-solving skills
- Prior experience in providing technical support in fast-paced, high availability, 24X7 environments.
- Knowledge of network, operation systems
Key Responsibilities
- Maintaining, administering, upgrading, and troubleshooting network tools and equipment
- Assisting with and implementing installations as required for new and existing customer and internal projects inclusive of - terminations, testing and labeling of most common transmission mediums, hardware installations etc.
- Ensure SLA are achieved and work proactively to maintain the same.
- Conduct network security audits and scanning on a predetermined basis.
- Compile and track vulnerabilities over time for metrics purposes.
- Timely upgradation of all the tools used and their related documents like SOPs etc.
Knowledge / Skills
Job Segment: Operations Manager, Real Estate, Network, Facilities, Network Security, Operations, Sales, Technology, Security
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Jeddah, Saudi Arabia Talent Pal Full timePress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Sr Customer Service Executive Network Operations & Support Company: Tata Communications Job Family Descriptor Monitor large computer networks and servers for problems from a central location. They analyze problems perform troubleshooting and...
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