Service Experience
7 months ago
Unox, market leader in the production of high-end ovens, certified as a Great Place to Work® in Italy for the seventh year in a row, is looking for a Service Experience to join the Customer Experience Team at the Unox Arabia site.
**Main activities**:
- Providing technical assistance telephone service to customers who contact the company for clarification on how to operate and use company product;
- Supporting customers regarding the operation and use of the company's products or services, identifying solutions and providing assistance to eliminate the causes of a failure or malfunction and to ensure correct operation;
- Manage return activities;
- Transfer the problems encountered to the company;
- Ensure the preparation of reports with the most frequent causes of a failure or malfunctioning;
- Prepare training on product use and service delivery;
- Prepare training material for product technical support courses;
- Instruct and update customers and the technical support team on the technical features and procedures for installing and repairing products.
**Requirements**:
- Excellent knowledge of the English and Arabic.
**Why Unox?**
- Unox investe nella crescita dei propri collaboratori, offrendo programmi di formazione e percorsi di sviluppo personalizzati per aiutarti a realizzare il tuo potenziale;
- Opportunity to join a structured, international organisation, certified Great Place to Work®;
- Opportunity to be part of a dynamic, high-tech, cutting-edge environment.
If you recognise yourself in the characteristics we are looking for and in our values - Passion, Teamwork, Result Orientation - you are the right person for us
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