Customer Experience Supervisor

2 weeks ago


Riyadh, Saudi Arabia Grand Community Co Full time

**Responsibilities**:

- Responsible for customer service in the Middle East region; Develop and implement customer service procedures and service standards;
- Summarize customer complaints, send product defect problems to product, R & D department in time, and promote optimization;
- Have the ability to deal with customer emergencies, crisis coordination and comfort customers;
- Responsible for maintaining customer relationship through quality service and continuously improving customer satisfaction-Organize the events of consultation and complaints every day, summarize and analyze the causes of problems;
- Complete other tasks assigned by company leaders

**Job requirements**

1, Bachelor degree or above, more than 2 years of customer service experience;2, Strong communication skills and execution;3, Skilled in using of word, excel and other office software;4, Strong sense of responsibility, can withstand greater work pressure, with team spirit;5, Strong communication and coordination skills and customer service awareness, excellent communication and negotiation and crisis management skills.6, Excellent problem analysis and solution ability7. Fluent in Arabic and English

نوع الوظيفة: دوام كامل

الراتب: ﷼500.00 - ﷼5,000.00 لكل شهر

القدرة على التنقل/الانتقال:

- الرياض: التنقل بشكل موثوق أو التخطيط للانتقال قبل البدء في العمل (مطلوب)

سؤال (أسئلة) طلب التقدم:

- هل انت سعودي ؟
- هل سبق لك اداره فريق عمل ؟
- هل يوجد لديك سياره

الخبرة:

- خمس: 3 سنوات (مطلوب)

اللغة:

- الانجليزيه (مطلوب)



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