Technical Consultant, Customer Success
12 hours ago
**Job Category**:Customer Success
- Denodo is a leader in data management. The award-winning Denodo Platform is the leading data integration, management, and delivery platform using a logical approach to enable self
- We are a fast-growing, international organization with teams across four continents and we work with a cutting-edge technology, but that's not all we have to offer. At Denodo, we are like a family and it is of the utmost importance to us that we help support your professional growth every step of the way
- As a passionate Technical Consultant, you will be responsible for consulting, solution/problem-solving, and empowering our clients data journey using Data Virtualization.- Our customers’ projects include integrating data in a virtual manner for operational and/or analytical purposes - combining multiple data sources for Advanced Analytics; implementation of Logical Data Warehouses and Virtual Data Marts to enable modern Business Intelligence solutions; modernizing data ecosystems for Hybrid and Cloud environments; and building Agile Operational Reporting on diverse platforms are just a few flavors of your future projects.- Be part of an elite team in a rapidly growing international software product company. Your career with us will combine cutting-edge technology, exposure to worldwide clients across all industries (Financial Services, Automotive, Insurance, Pharma, etc.), exciting growth path for technical, product, and customer-facing roles, direct mentorship, and access to senior management as part of a global team.**Job Responsibilities & Duties**
- To be successful in this role you will require a combination of high technical expertise, troubleshooting skills and client management skills to conduct on-site and off-site consulting, product implementation and technical problem-solving. In this position you will work directly with engineers: our own staff, our partners, and our customers.**Product and technical knowledge**:
- Obtain and maintain strong knowledge of the Denodo Platform, be able to deliver a superb technical pitch, including an overview of our key and advanced features and benefits, services offerings, differentiation, and competitive positioning.
- Constantly learn new things and maintain an overview of modern technologies.
- Be able to address a majority of technical questions concerning customization, integration, enterprise architecture, and general features/functionality of our product.
- Capable of building and/or leading the development of custom deployments based on and beyond client’s requirements.
- Provide timely, prioritized, and complete customer-based feedback to Product Management, Sales, Support and/or Development regarding client’s business cases, requirements, and issues.
**Presentation and organizational skills**:
- Engage clients in the product architecture, configuration, and use of the Denodo Platform.
- Know when and where to escalate within the Denodo technical organization, and make effective use of those resources.
- Promote knowledge and best practices while managing deliverables and client expectations.
**Customer Engagement**:
- Manage client expectations, establish credibility at all levels within the client, and build problem-solving partnerships with the client, partners, and colleagues.
- Provide technical consulting and support.
- Develop white papers, presentations, training materials, or documentation on related topics.
**Desired Skills & Experience**
**Required Skills**:
- Experience Range: 3-15 years (new graduates must be top-ranked and exceptionally qualified).
- University Degree relating to information systems or computer science (Bachelor’s, Master’s, Diploma).
- Excellent verbal and written communication skills to be able to interact with technical and business counterparts.
- Solid understanding of SQL and good grasp of relational and analytical database management theory and practice.
- Good knowledge of modern technologies such as JDBC, XML, and Web Services APIs.
- Strong technical knowledge in modern architectures.
- Strong analytical and problem-solving abilities.
- Active listener.
- Lots of curiosity. You never stop learning new things.
- Creativity. We love to be surprised with innovative solutions.
- Willingness to travel.
- Be a team worker with a positive attitude.
**Non-mandatory Skills ( Nice to have)**
- Experience working with GIT or other version control systems.
- Experience working with relational, NoSQL, and graph databases.
- Experience working with data in Cloud platforms (GCP, AWS, Azure), including dbPaaS vendors (Snowflake, MongoDB Atlas, etc.).
- Experience working with container and orchestration tools (Docker and Kubernetes).
- Experience working with caching approaches and technologies.
- Experience in Windows & Linux (and UNIX) operating systems in server environments.
- Business software implementation and integration projects (e.g. ETL/Data Warehouse architectures, CEP, BPM).
- Industry expe
-
Customer Success Account Mgmt
3 weeks ago
الرياض, Saudi Arabia Microsoft Full timeWith over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve...
-
Customer Success Manager
3 months ago
الرياض, Saudi Arabia Nexthink Full time**Company Description** LI-hybrid This role is to support growth and customer retention in the Middle East and will be responsible for a portfolio of our strategic customers. The primary objective of the role is to help guide them along their DEX maturity journey of people, process, and technology by driving the adoption throughout the entire customer...
-
Customer Success Transformation Executive
2 months ago
الرياض, Saudi Arabia ServiceNow Full time**Company Description** It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent...
-
Senior Technical Consultant
1 month ago
الرياض, Saudi Arabia ServiceNow Full time**Company Description** It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent...
-
Customer Success Supervisor
1 week ago
الرياض, Saudi Arabia Dafater Full time**_Are you ready to lead organizations through transformative customer success journeys, driving client satisfaction, retention, and business growth with your expertise?_** **Job Summary**: The Customer Success Supervisor is responsible for building and nurturing strong relationships with clients, ensuring their needs are met, and helping them fully...
-
Customer Success Architect
4 months ago
الرياض, Saudi Arabia ServiceNow Full time**Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...
-
Customer Success Manager
2 days ago
الرياض, Saudi Arabia Nintex Full time**About Nintex**: At Nintex, we are transforming the way people work, everywhere. As the global standard for process intelligence and automation, we're trusted by over 10,000 public and private sector organizations across 90 countries. Our customers, from industry giants like Amazon, Coca-Cola, and Microsoft, rely on the Nintex Platform to accelerate their...
-
Customer Success Representative
3 months ago
الرياض, Saudi Arabia AlGooru Full time**AlGooru is hunting for the next generation of CS talents!** **We’re looking for a Customer Success Representative** **Who Are We ❓** A Fun Fact about AlGooru is that its name derives from “Guru,” a Sanskrit word meaning a mentor, guide, expert, or master. **The Role Highlights** **Main Responsibilities**: - Deliver exceptional customer...
-
Customer Success Partner
3 months ago
الرياض, Saudi Arabia Property Finder Full timeFounded by Michael Lahyani in 2005 as a magazine (Al Bab World), Property Finder today is a single technology platform and brand across multiple countries in the MENA region. We offer the most advanced tools and best-in-class user experience for homeseekers, real estate brokers, and developers. Property Finder's most recent valuation secures our status among...
-
Customer Success Executive Ii
1 month ago
الرياض, Saudi Arabia Mozn Full timeMozn is a rapidly growing and leading data science & product development firm based in Riyadh with a proven track record of excellence in supporting and growing the analytics ecosystem in Saudi Arabia. Mozn is a trusted analytics partner for the largest government organizations in Saudi Arabia, as well as many large corporations and startups. We are in a...
-
Consultant, Client Success
1 month ago
الرياض, Saudi Arabia Visa Full time**Company Description** Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and...
-
Customer Success Director
1 week ago
الرياض, Saudi Arabia Kore.ai, Inc. Full timeKore.ai is a globally recognized leader in the conversational AI space helping enterprises deliver extraordinary experiences for their customers, employees, and contact center agents. Kore.ai’s no-code experience optimization (XO) platform and solutions are used by over **150 Fortune 2000 companies** from banking, insurance, healthcare, telecom, retail,...
-
Customer Success Manager
1 week ago
الرياض, Saudi Arabia FlyAkeed Full timeJoin FlyAkeed, a leading travel solutions platform based in Riyadh, Saudi Arabia, as a **Customer Success Manager**. We transform the travel booking experience by helping businesses efficiently plan and manage their travel needs. As a Customer Success Manager, you will play a crucial role in driving customer satisfaction and loyalty by building strong...
-
Customer Success Specialist
3 months ago
الرياض, Saudi Arabia Waseel Full time**Job Overview** Waseel is looking for a Customer Success Specialist to join our dynamic team in Riyadh! In this role, you will be responsible for ensuring our clients achieve their desired outcomes while using our services, ultimately enhancing customer satisfaction and loyalty. **Key Responsibilities** - Act as the primary point of contact for assigned...
-
Customer Success Specialist
3 months ago
الرياض, Saudi Arabia FlyAkeed Full time**About FlyAkeed**: FlyAkeed is an innovative platform designed to simplify travel planning, helping customers book flights and hotels seamlessly. Founded in 2017 and based in Riyadh, Saudi Arabia, we aim to revolutionize business travel with our state-of-the-art solutions. **Highlights**: Current funding stage: Series A Supported by: PIF subsidiary...
-
Customer Success Partner Senior Advisor
3 months ago
الرياض, Saudi Arabia SAP Full time**We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
-
Senior Manager, Customer Success
3 months ago
الرياض, Saudi Arabia Quickplay Full time**About us**: At Quickplay we believe in transparency, fairness, and collaboration while we passionately work on some of the toughest use cases in Over-The-Top (OTT) video, focused on massive scale and resilience. If you aspire to be part of a high-performing, learning-oriented, and caring culture - in a fast-paced growth environment, you’ve come to the...
-
Digital Transformation Innovation Consultant
1 month ago
الرياض, Saudi Arabia MENA Consultant Full time**Location**: Riyadh, KSA. **Years of Experience**: 7-10+ years of relevant experience. **Project Duration**: 1 year. **Language Requirements**:Fluency in English and Arabic (written and spoken). **Key Responsibilities**: - ** Innovation Leadership**: - Lead or participate in innovation projects, guiding teams through ideation, prototyping, and scaling of...
-
Customer Success Manager
4 weeks ago
الرياض, Saudi Arabia Alaan Full time**About Alaan** We are an AI-powered expense management platform designed to simplify finance for businesses in the Middle East, helping them save both time and money. Our platform offers everything businesses need to manage and control their expenses in one place, including smart corporate cards, AI-powered automation and insights, streamlined accounting,...
-
Customer Success Manager
2 months ago
الرياض, Saudi Arabia Seclore Full time**Job Information**: Date Opened - 11/20/2024Job Type - Full timeIndustry - IT Product SoftwareCity - RiyadhState/Province - RiyadhCountry - Saudi ArabiaZip/Postal Code - 11564**About Us**: At Seclore, we are Entrepreneurs not Employees. We are a passionate team with diverse backgrounds and experiences, all driven to solve complex business problems with...