Information Technology Technical Support

2 weeks ago


Riyadh, Saudi Arabia MSSCO Full time

**Job description**

Troubleshoot & Resolve Technical issues and incidents
- Escalate incidents to other support groups where appropriate in a timely manner.
- Receive all service request from the end users.
- Provide the first line of support for standard requests.
- Communicae with the Customer/Requestor if the request is denied or once it has been fulfilled.
- Installation, configuration and troubleshooting for PC’s and IT devices
- Perform Incidents analysis and diagnostic to find the root cause of the incidents and escalate the repeating incidents to problem management team.
- Proceed ITSM tickets for IT inquiries\incidents\service requests and follow-ups to ensure tickets are updated and acknowledged to the point of verifying completion and closing them out.
- Perform operational and administration tasks for IT Infrastructure\Applications in different regions using available tools to ensure the high availability.
- Perform Incidents analysis and diagnostic to find the root cause of the incidents and escalate the repeating incidents to problem management team.
- Coordinate with the system owners to deploy the permanent resolution of the problems and update the CMDB and KEDB as required.
- Have a minimum 3 years of experience and certificated on the position role
- Must have good knowledge in Microsoft Office and other desktop related software, LAN/WAN networking basics.
- Must Have a stronge knowledge in CRM Microsoft Dynamics 365, Oracle Fusion Cloud Applications,
- Must have great customer services skills.
- Strong Arabic/English skills responding to end-users issues & problems.
- Excellent inter-personal skills: diplomatic and able to inspire user confidence.
- Ability to diagnose PC and laptop and software related issues.
- Ability to use, teach, and troubleshoot, Microsoft Office, Windows 10.
- Perform tasks related to user administration in Active Directory.

Willing to work a 24x7 rotational shift
Job Details
Job Location Riyadh, Saudi Arabia
Company Industry Safety and security systems Services
Company Type Employer (Private Sector)
Job Role Information Technology
Employment Type Full Time Employee
Monthly Salary Range Unspecified
Number of Vacancies 1

Industry
Security & Investigations

Employment Type
Full-time

نوع الوظيفة: دوام كامل

الخبرة:

- Information Technology: 3 سنوات (مفضل)

اللغة:

- English & Arabic (مفضل)



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