Key Account Representative
1 week ago
**About Zahrawi Group**:
Zahrawi Group is a leading company in the GCC Healthcare Industry with its presence in UAE, KSA, Qatar, Bahrain, & Oman markets. The company supplies and distributes high-quality products and services to Hospitals, Clinics, Laboratories, & Analytical Industries.
**job Brief**: The incumbent is accountable for managing all the work related to collection of receivables and coordinating with customers within the framework of company policies & procedures.
**ACCOUNTABILITIES**
***Policies & Procedures**:
- Adhere to all Zahrawi Policies & Procedures as applicable.
**Collections**:
- Follow up with the Accounts Receivable team for any overdue invoices.
- Arrange meeting with the customers for collection of any overdue invoices.
- Visiting customers (debtors) for collection purpose.
- Collect the cash and deposit it in the banks.
- Ensure that correct copies of cheque on every cheque submission, with the receipt voucher and submit it to the Account Receivable team by the end of the working day.
- Follow up and collect the bank guarantee and the customer’s invoices.
- Understand the cause for a non-collection of an overdue invoice and update the Account Receivables team with the reason.
- Resubmit any missing documents to the customer to ensure that the payment is not delayed.
**Account Management**:
- Reconcile the customer’s statement of account with Zahrawi’s statement of accounts based on the payment received.
- Provide full payment allocation details of each customer to the Account Receivable team within 2 working days to keep track of any open invoices in the system.
- Keep track of assigned accounts to effectively follow up on the payments of customers.
- Report updates regarding the account status on regular basis.
- Plan course of action to recover outstanding payments from customers.
**Relationship Management**:
- Schedule regular meetings with the customers to build a better relationship with them to improve satisfaction levels.
- Handle and assist the customers with any questions or complaints they may have and involve the Collection Manager in case of any further issues.
- Follow up with sales to finalize pending issues with customers and to resolve the issue with the customers.
- Investigate and solve any discrepancies found in a timely manner.
**Admin**:
- Complete necessary office-related administrative work.
- Submit the customer invoices through NUPCO System.
**Requirements**:
- **Education***:Bachelor’s degree or diploma.
- **Experience**: Fresh Graduates / 1-2 years of experience as applicable.
- **Job Specific Skills**: Collection - Invoicing - Relationship management - Good communication skills - Good MS Office Skills
Location: KSA - Riyadh
**Job Type**: FULLTIME
Job Posting Date: 05-12-2024
Division/Department: Collection
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