Customer Service Representative
6 months ago
Job Summary:
The Customer Service Representative will be the liaison between our company and
**Responsibilities**:
- Manage large amounts of inbound and outbound calls in a timely manner.
- Follow communication "scripts" when handling different topics.
- Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
- Seize opportunities to upsell products when they arise.
- Build sustainable relationships and engage customers by taking the extra mile.
**Qualifications**:
- 0-1 year of experience.
- Fresh Graduate with a bachelor's degree.
- Excellent English Language.
- Strong phone contact handling skills and active listening.
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication and presentation skills.
نوع الوظيفة: دوام كامل
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