Customer Service Representative

2 weeks ago

Hofuf, Saudi Arabia ChampionX Full time

ChampionX has an immediate need for a **Customer Service Representative** based in **Dammam, Saudi Arabia. **This role is responsible to be involved in managing customer inquiries, coordinating logistics activities, and ensuring timely order processing. Responsibilities also include follow-up on payment processing to maintain smooth operations. Strong communication, organizational, and multitasking skills are essential for success in this role.

**What’s in it For You**:

- The ability to make an impact and shape your career with a company that is passionate about growth.
- The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best.
- Thrive in a company that values sustainability, drives a safety-focused culture and empowers its employees through continuous improvement
- Access to Employee Resource Groups (ERG’s). These grassroots, employee-led groups are open to anyone in the organization and allow employees to come together to explore common interests and foster a diverse and inclusive workplace within the organization
- Access to multiple knowledge sharing platforms to enhance collaboration and engagement.

**What You Will Do**:

- Follow safety policies to provide a safe workplace for all employees and supports the guiding principles of Goal Zero to continually improve the plant’s safety, health and environmental performance, security, design, development, manufacture, storage, marketing, distribution, use and ultimate safe disposal of chemical products. Drive culture of safety; Report safety observations / incidents
- Supports and is committed to the Quality Improvement Process. Plans strategies to ensure error-free work by “doing it right the first time” and conveys this attitude in the daily performance of various duties, in our drive continuous improvement.
- Familiar with Aramco locations and the process of Material Delivery note.
- Familiar with Aramco Security Systems (IDs and Stickers).
- Understand Aramco’s procedure for payment process and Good Receive.
- Follow up In Aramco portal to ensure timely approval of requests.
- Any other duties commensurate with the grade and level of responsibility of this post, for which the post holder has the necessary experience and/or training.

**MINIMUM EDUCATION AND EXPERIENCE**:

- Strong communication, interpersonal, and presentation skills
- Must have strong Microsoft Excel, Word, Power Point and Word skills. Must be able to create excel sheets to analyze data (V-Look ups & Pivots essential. Must be able to create professional and impactful PowerPoint presentations).
- Minimum 2 years of experience in similar industrial fields.
- Diploma or bachelor's degree in relevant field.
- Fluency in English both verbal and written. Arabic language would be an advantage.
- Strong and effective communication and leadership skills, demonstrating traits such as persuasiveness, negotiation skills, conflict management and resolution techniques.
- A flexible working approach with the ability to respond to ad-hoc and unexpected issues, effectively.
- Comfortable with ambiguity and ability to work with good judgement
- Strong organization, sense of urgency, prioritization and multi-tasking skills.

**About ChampionX**:
ChampionX is a global leader in providing chemistry programs and services, drilling technology, artificial lift solutions, and automation technologies for the upstream and midstream oil and gas industry. Our world-class safety culture fuels our purpose to improve lives through our commitment to deliver sustainable operations.

**Our Commitment to Diversity and Inclusion**

At ChampionX, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every employee can grow and achieve their best. We are committed to fair and equal treatment of employees and applicants. We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any employee or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.

In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA). Our goal is to fully utilize minority, female, disabled and covered veteran individuals at all levels of the workforce.

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance and the San

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