Service Delivery Specialist
7 months ago
**Job Description Summary**: a dedicated and experienced Service Delivery Specialist to oversee all aspects of non-listed items (NLI) within our organization by managing NLI cases, ensuring exceptional customer satisfaction, optimizing productivity, driving cost efficiencies, and maintaining high-quality work standards from our suppliers. Additionally, this role involves active participation in Field Modification Instruction (FMI) process and providing support to NLI Field Engineers (FE) as required. The Vendor Management Specialist will play a pivotal role in enhancing our operational performance through data-driven insights and process improvements.
**Key Responsibilities**:
- ** NLI Case Management**: Handle all NLI-related cases efficiently, effectively addressing customer inquiries, concerns, and issues related to non-listed items. Collaborate closely with internal teams and suppliers to provide timely resolutions while maintaining a high level of customer satisfaction.
- ** Customer Satisfaction**: Continuously strive to improve customer satisfaction by minimizing downtime for NLI cases. Implement strategies to enhance communication, responsiveness, and overall customer experience.
- ** Productivity Optimization**: Develop and implement initiatives to improve productivity in NLI case management, focusing on streamlining processes, reducing response times, and enhancing overall efficiency.
- ** Cost Efficiency**: Identify opportunities for cost savings and efficiencies in NLI management processes. Collaborate with suppliers to negotiate favorable terms while ensuring the highest quality of work.
- ** Quality Assurance**: Ensure that work performed by suppliers meets rigorous quality standards. Monitor and evaluate the quality of work delivered and implement corrective actions as necessary.
- ** Dashboard Development**: Create and maintain a comprehensive performance dashboard to measure key metrics, track progress, and identify areas for improvement in NLI case management and related processes.
- ** Process Improvement**: Continuously analyze NLI management workflows, identifying bottlenecks and areas for enhancement. Propose and implement process improvements to drive greater effectiveness and efficiency.
- ** FMI Process Support**: Assist the team in managing the Field Modification Instruction (FMI) process, collaborating with internal stakeholders to accurately identify and source materials required in the field.
- ** NLI Field Engineer Support**: Provide timely and expert support to NLI Field Engineers when faced with complex challenges or requirements in the field, contributing to effective problem-solving and ensuring seamless operations.
- ** Master Planning**:Master planning and follow up of Preventive Maintenance (PM), Field Modification Instruction (FMI), Installation, Option & Upgrades (O&U), helium refill operations.
**Qualifications and Skills**:
- Bachelor’s degree in, Engineering, supply chain management, or a related field (or equivalent work experience).
- Proven experience in vendor management, procurement, or supply chain roles, with a focus on non-listed items.
- Strong negotiation and communication skills, with the ability to build and maintain productive relationships with suppliers and internal teams.
- Analytical mindset with the ability to leverage data to drive decision-making and process improvements.
- Proficiency in creating and utilizing performance dashboards and metrics to measure and enhance performance.
- Exceptional problem-solving abilities and the capacity to manage multiple tasks simultaneously.
- Familiarity with Field Modification Instruction (FMI) processes is a plus.
- Detail-oriented with a commitment to maintaining high-quality standards.
- Strong organizational skills and the ability to work effectively in a fast-paced, dynamic environment.
- Willingness to adapt to changing priorities and business needs.
**Preferred Qualifications**:
- Green Belt / Black Belt certified or familiar with Six Sigma quality concepts and tools
- Knowledge of ISO 13485 and CE Mark requirements
**Additional Information**:
**Relocation Assistance Provided**:No
-
Campaign Specialist
6 months ago
Riyadh, Saudi Arabia Delivery Hero Full time**Want to be a Hero? Join **one of the leading global online food ordering and delivery marketplaces!** We are looking for a Campaign Specialist to join the Marketing team on our journey to always delivering amazing experiences. **Your mission**: A Campaign Specialist is a marketing professional responsible for creating and implementing effective...
-
Senior Quality Assurance Specialist
6 months ago
Riyadh, Saudi Arabia Delivery Hero Full time**Want to be a Hero? Join **one of the leading global online food ordering and delivery marketplaces!** We are looking for a Senior Quality Assurance Specialist to join the Quality team on our journey to always delivering amazing experiences. **Your mission**: You will ensure that our Policies & Procedures and Services meet all necessary requirements...
-
Service Delivery Manager
7 months ago
Riyadh, Saudi Arabia invenioLSI Full time**Description**: invenioLSI is the world’s #1 independent SAP consultancy and implementation partner for Public Sector and Services organizations. Our domain specialties include Government, Local Authorities, Policing, Healthcare, Education, Public Transport, and Tax, with a niche and established position within the Media & Entertainment...
-
Program Specialist, Delivery Experience
7 months ago
Riyadh, Saudi Arabia Afaq Q Tech General Trading Full timeExcellent written and verbal communications skills with an ability to interact with senior stakeholders. - Bar-raising stakeholder management and organization skills. Track record of working with senior stakeholders. - Ability to get hands dirty in the detail but can also see the bigger picture. - Ability to effectively manage multiple workstreams at the...
-
Services Delivery Manager
8 months ago
Riyadh, Saudi Arabia DS DeepSource GmbH Full timeDeepSource is seeking a highly skilled Services Delivery Manager to join our team. As a Services Delivery Manager, you will be responsible for overseeing the successful delivery of services to our clients. You will work closely with cross-functional teams to ensure the timely delivery of projects, manage client expectations, and drive customer...
-
Training Specialist
6 months ago
Riyadh, Saudi Arabia Delivery Hero Full timeAbout the opportunity - Design and develop comprehensive training programs tailored to the specific needs, aligned with Hungerstation internal culture, addressing in-house and BPO staff. - Incorporate COPC and CIPD best practices and industry standards into training materials and content. - Regularly review and update training materials to reflect the latest...
-
Service Delivery Manager
6 months ago
Riyadh, Saudi Arabia Gulf Business Solutions Full time**Company Description** Gulf Business Solutions (GBS) is the leading information and technology solutions provider in the kingdom of Saudi Arabia. Since we started as a business more than thirty years ago, we have grown to an enterprise supported by over five hundred employees, with a rich portfolio of products and services ranging from printing systems to...
-
Service Delivery Manager
7 months ago
Riyadh, Saudi Arabia Horizontal Digital Full timeAt Horizontal Digital, we hold ourselves to one key belief: You’re only as good as your worst customer experience. This mantra is what drives our digital consultancy to think beyond the easy answers and instead create websites, apps, portals, and other experiences that solve customer needs for Fortune 500 companies in intuitive and empathetic ways. And we...
-
Service Delivery Coordinator
6 months ago
Riyadh, Saudi Arabia Baker Hughes Full timeService Delivery Coordinator Do you enjoy leading a team that provides a high-quality service for our customers? Do you love collaborating with teams to solve complex problems? **Join our growing team** We are leading the market in Completion and Wellbore construction. Our innovative solutions improve efficiency, production and maximize reservoir value....
-
Service Delivery Coordinator
6 months ago
Riyadh, Saudi Arabia Baker Hughes Full timeService Delivery Coordinator Do you enjoy leading a team that provides a high-quality service for our customers? Do you love collaborating with teams to solve complex problems? **Join our growing team** We are leading the market in Completion and Wellbore construction. Our innovative solutions improve efficiency, production and maximize reservoir value....
-
Service Delivery Coordinator
7 months ago
Riyadh, Saudi Arabia Baker Hughes Full time**Service Delivery Coordinator**: **Would you like the opportunity to work in a dynamic role responsible for business growth?**: **Do you love leading and motivating others to achieve a goal?**: **Be part of a successful team** We are the leader Downstream Market Space. Our innovative physical and digital solutions improve efficiency, production and...
-
Service Delivery Intern
6 months ago
Riyadh, Saudi Arabia GE HEALTHCARE Full time**Job Description Summary**: Service Delivery Intern is responsible for all aspects of non-listed items (NLI) within our organization by managing NLI cases, ensuring exceptional customer satisfaction, optimizing productivity, driving cost efficiencies, and maintaining high-quality work standards from our suppliers. Additionally, this role involves active...
-
Service Delivery Management Expert
6 months ago
Riyadh, Saudi Arabia Capgemini - Zcomme Full timeThe Role - The Service Delivery Manager ensures seamless service delivery, high customer satisfaction, and adherence to service level agreements. - Key responsibilities include overseeing the service delivery process, resolving issues, and driving continuous improvement. - This role involves developing and implementing procedures, monitoring performance, and...
-
Customer Service Specialist
6 months ago
Riyadh, Saudi Arabia Talent Pal Full timeRef: JO-2212-110573 | Negotiable | Location:Riyadh, Saudi Arabia | Added:17/05/23 **About the Role** We are looking for a Customer Service Specialist with a positive and proactive mindset, who will play a crucial role in the premium customer journey, executing ‘order to cash’ processes in an accurate and timely manner and supporting the customer and...
-
Clinical Radiology Specialist
6 months ago
Riyadh, Saudi Arabia King Faisal Specialist Hospital and Research Centre Full timeSupport all departmental activities and provides assistance to Senior Radiology Specialist to maintain high standards of quality and efficiency in accordance with the department’s policy and procedure. **Essential Responsibilities and Duties**: - Assists Senior Radiology Specialist in the development of departmental Internal Policies and Procedures...
-
Product Specialist, Medication Delivery Solutions
6 months ago
Riyadh, Saudi Arabia BD Full time**Job Description Summary**: An exciting opportunity for a Product Specialist (MDS, Medication Delivery Solutions) to cover MOH hospitals in the Riyadh region, KSA. **We are the makers of possible** BD is one of the largest global medical technology companies in the world. _Advancing the world of health_ is our Purpose, and it’s no small feat. It takes...
-
Service Delivery Manager
6 months ago
Riyadh, Saudi Arabia Giza Systems EG Full timeManage the service delivery team to ensure that all incidents and problems assigned are managed effectively and in line with contractual obligations. - Collaborate with technical design teams to set standards for software, hardware, and security. - Analyze third-party as well as internal processes and creating strategies for service delivery optimization. -...
-
Software Engineering Manager
6 months ago
Riyadh, Saudi Arabia Delivery Hero Full timeAbout the opportunity **Responsibilities**: - Defining the strategic direction of your team and you will contribute to the technical strategy for the entire Hungerstation consumer products. - You will guide and coach an exceptional team of engineers, mentoring them in technical and non-technical aspects and lead them to build stable, scalable and reliable...
-
Delivery Station Customer Service Associate
6 months ago
Riyadh, Saudi Arabia Afaq Q Tech General Trading - G11 Full timeHigh School or equivalent diploma - Previous experience in Customer Service - Ability to effectively prioritize work time to ensure efficiency - Experience with Windows Operating Systems and Microsoft Outlook - Familiarity with multiple web browsers, data base searching and instant messenger tools At Amazon, our mission is to be Earth’s most...
-
Services Delivery Executive
6 months ago
Riyadh, Saudi Arabia Talent Pal Full time**Service Delivery Executive** **Why will you enjoy this new opportunity?** The world is changing fast! Corporations, governments, schools, hospitals are all feeling immense pressure to offer work from anywhere or buy from anywhere technology. The most advanced companies in the world turn to VMware to manage, grow, and transform their business. When you...