Front Office Supervisor
6 months ago
**Company Description**
The Movenpick Hotel Waad Al Shamal is a luxury 5-star hotel located in the stunning Northern Province of Saudi Arabia. Boasting a total of 243 rooms, guests can indulge in unparalleled comfort and opulence during their stay. The hotel offers a wide range of amenities, including five exquisite food and beverage venues, providing guests with a diverse culinary experience. For those in need of professional spaces, the hotel features 18 expansive meeting rooms, perfect for hosting conferences, workshops, or other corporate gatherings. Additionally, the hotel offers large banqueting facilities, making it an ideal venue for grand celebrations and events.
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS
oversee the front office activities between the Guest, the hotel and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
- Supervise Front Desk operations during your assigned shift to a consistently high standard.
- Ensure the team is well aware of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events.
- Update the Front Office team of any special events or VIP Guests in the hotel.
- Monitor the appearance, standards and performance of Team Members with an emphasis on training and team work.
- Maximize sales revenues through up-selling.
- Manage Guest requests, inquiries and complaints promptly and efficiently.
- Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service.
**Qualifications** What are we looking for?**
A Front Desk Supervisor at Movenpick Waad Al Shamal is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
- Front Office experience in a luxury hotel.
- Solid commercial awareness and demonstration of sales capabilities.
- Calm, organized work ethics with the ability to prioritize and meet deadlines.
- Previous supervisory experience.
- Excellent interpersonal and communication skills.
- A passion for delivering exceptional levels of Guest service.
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