Assistant Front Office Manager

6 days ago

المملكة العربية السعودية, Saudi Arabia Marriott International, Inc Full time

**Job Number** 23146835

**Job Category** Rooms & Guest Services Operations

**Location** The Luxury Collection Red Sea (NEOM) Sindalah Island, One Marriott Drive, Red Sea (NEOM), Saudi Arabia, Saudi Arabia VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

**CANDIDATE PROFILE**

**Education and Experience**
- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

**Advantageous**
- 1-Years’ Island resort experience
- 1-Years’ experience working at a luxury brand

**CORE WORK ACTIVITIES**

**Supporting Management of Front Desk Team**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
- Ensures employee recognition is taking place on all shifts.
- Establishes and maintains open, collaborative relationships with employees.

**Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals**
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Strives to improve service performance.
- Collaborates with the Front Office Manager on ways to continually improve departmental service.
- Communicates a clear and consistent message regarding the Front Office goals to produce desired results.
- Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Serves as a role model to demonstrate appropriate behaviors.
- Sets a positive example for guest relations.
- Displays outstanding hospitality skills.
- Empowers employees to provide excellent customer service.
- Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
- Provides feedback to employees based on observation of service behaviors.
- Handles guest problems and complaints effectively.
- Interacts with guests to obtain feedback on product quality and service levels.

**Managing Projects and Policies**
- Implements the customer recognition/service program, communicating and ensuring the process.
- Ensures compliance with all Front Office policies, standards and procedures.
- Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

**Additional Responsibilities**
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
- Functions in place of the Front Office Manager in his/her absence.
- Communicates critical information from pre
- and post-convention meetings to the Front Office staff.
- Participates in department meetings.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand - a collection of Europe's most celebrated and iconic properties -

  • Assistant Front Office Manager

    2 months ago

    المملكة العربية السعودية, Saudi Arabia Hilton Full time

    An Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. **What will I be doing?** As Assistant Front Office Manager, you will assist in supervising the Front Office Team to ensure that Team Members...

  • Assistant Manager

    4 weeks ago

    المملكة العربية السعودية, Saudi Arabia Talent Pal Full time

    **Job Number** 23017125 **Job Category** Rooms & Guest Services Operations **Location** Marriott Mena House Cairo, 6 Pyramids Road, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering front office functions and...

  • Assistant Manager

    2 months ago

    المملكة العربية السعودية, Saudi Arabia Talent Pal Full time

    Summary Join our dynamic team at the prestigious Hyatt Regency Riyadh Olaya! We're currently seeking a passionate and experienced professional to fill the position of Assistant Manager Front Office. **Your Responsibilities**: - Assist in managing the day-to-day front office operations - Ensure exceptional guest experiences - Train and supervise front...

  • Assistant Front Office Manager

    4 weeks ago

    المملكة العربية السعودية, Saudi Arabia voco Full time

    Our guests’ memorable experiences have to start somewhere. So why not with you? We’re looking for a new Front Office Manager to take ownership of delivering exceptional first impressions - managing everything from registration and reservations to porter and concierge services. A little taste of your day-to-day: Every day is different, but you’ll...

  • Front Office Manager

    2 weeks ago

    المملكة العربية السعودية, Saudi Arabia Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation The Luxury Collection Red Sea (NEOM) Sindalah Island, One Marriott Drive, Red Sea (NEOM), Saudi Arabia, Saudi Arabia VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJoin our pre-opening team for a 3 of our Luxury Brand Hotels situated on the NEOM Sindalah...

  • Front Office Manager

    2 weeks ago

    المملكة العربية السعودية, Saudi Arabia MOVENPICK Full time

    Company DescriptionThe Movenpick Hotel Waad Al Shamal is a luxury 5-star hotel located in the stunning Northern Province of Saudi Arabia. Boasting a total of 243 rooms, guests can indulge in unparalleled comfort and opulence during their stay. The hotel offers a wide range of amenities, including five exquisite food and beverage venues, providing guests with...

  • Front Office Manager

    4 weeks ago

    المملكة العربية السعودية, Saudi Arabia MOVENPICK Full time

    Company Description The Movenpick Hotel Waad Al Shamal is a luxury 5-star hotel located in the stunning Northern Province of Saudi Arabia. Boasting a total of 243 rooms, guests can indulge in unparalleled comfort and opulence during their stay. The hotel offers a wide range of amenities, including five exquisite food and beverage venues, providing guests...

  • Front Office Manager

    4 weeks ago

    المملكة العربية السعودية, Saudi Arabia InterContinental Full time

    **Front Office Manager** Our guests’ memorable experiences have to start somewhere. So why not with you? We’re looking for a new Front Office Manager to take ownership of delivering exceptional first impressions - managing everything from registration and reservations to porter and concierge services. **About us** InterContinental Hotels & Resorts has...

  • Front Desk Manager

    4 days ago

    المملكة العربية السعودية, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 24077996 **Job Category** Rooms & Guest Services Operations **Location** Nujuma a Ritz-Carlton Reserve, Ummahat Islands 2-3, Red Sea, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering...

  • Front Office Team Leader

    4 weeks ago

    المملكة العربية السعودية, Saudi Arabia Hilton Full time

    FRONT OFFICE TEAM LEADER **Position Purpose** To a) assist the Guest Operations Manager in inspirationally leading and managing the Front Office team, b) drive our Hilton Honors enrolments as well as the generation of rooms revenue, and c) achieve highest levels of guest satisfaction by providing an efficient, brand-specific, friendly and hospitable...

  • Front Office Team Leader

    4 weeks ago

    المملكة العربية السعودية, Saudi Arabia Hilton Full time

    FRONT OFFICE TEAM LEADER **Position Purpose** To a) assist the Guest Operations Manager in inspirationally leading and managing the Front Office team, b) drive our Hilton Honors enrolments as well as the generation of rooms revenue, and c) achieve highest levels of guest satisfaction by providing an efficient, brand-specific, friendly and hospitable...

  • Front Office Team Leader

    4 weeks ago

    المملكة العربية السعودية, Saudi Arabia Hilton Full time

    **Position Purpose** To a) assist the Guest Operations Manager in inspirationally leading and managing the Front Office team, b) drive our Hilton Honors enrolments as well as the generation of rooms revenue, and c) achieve highest levels of guest satisfaction by providing an efficient, brand-specific, friendly and hospitable arrival and departure...

  • Front Office Team Leader

    4 weeks ago

    المملكة العربية السعودية, Saudi Arabia Hilton Full time

    **Position Purpose** To a) assist the Guest Operations Manager in inspirationally leading and managing the Front Office team, b) drive our Hilton Honors enrolments as well as the generation of rooms revenue, and c) achieve highest levels of guest satisfaction by providing an efficient, brand-specific, friendly and hospitable arrival and departure...

  • Front Office Team Leader

    2 weeks ago

    المملكة العربية السعودية, Saudi Arabia Hilton Full time

    FRONT OFFICE TEAM LEADERPosition PurposeTo a) assist the Guest Operations Manager in inspirationally leading and managing the Front Office team, b) drive our Hilton Honors enrolments as well as the generation of rooms revenue, and c) achieve highest levels of guest satisfaction by providing an efficient, brand-specific, friendly and hospitable arrival and...

  • Assistant Manager

    2 weeks ago

    المملكة العربية السعودية, Saudi Arabia Talent Pal Full time

    SummaryJoin our dynamic team at the prestigious Hyatt Regency Riyadh Olaya We're currently seeking a passionate and experienced professional to fill the position of Assistant Manager Front Office.Your Responsibilities: Assist in managing the daytoday front office operations Ensure exceptional guest experiences Train and supervise front office staff Handle...

  • Front Office Manager

    2 months ago

    المملكة العربية السعودية, Saudi Arabia Marriott International, Inc Full time

    **Additional Information** Apartments by Marriott Bonvoy **Job Number** 23156870 **Job Category** Rooms & Guest Services Operations **Location** The Luxury Collection Red Sea (NEOM) Sindalah Island, One Marriott Drive, Red Sea (NEOM), Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position...

  • Front Office Manager

    4 weeks ago

    المملكة العربية السعودية, Saudi Arabia Marriott International, Inc Full time

    **Additional Information** Apartments by Marriott Bonvoy **Job Number** 23156870 **Job Category** Rooms & Guest Services Operations **Location** The Luxury Collection Red Sea (NEOM) Sindalah Island, One Marriott Drive, Red Sea (NEOM), Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position...

  • Front Office Supervisor

    2 weeks ago

    المملكة العربية السعودية, Saudi Arabia MOVENPICK Full time

    Company DescriptionThe Movenpick Hotel Waad Al Shamal is a luxury 5-star hotel located in the stunning Northern Province of Saudi Arabia. Boasting a total of 243 rooms, guests can indulge in unparalleled comfort and opulence during their stay. The hotel offers a wide range of amenities, including five exquisite food and beverage venues, providing guests with...

  • Asstmgr-front Desk

    3 weeks ago

    المملكة العربية السعودية, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 23194878 **Job Category** Rooms & Guest Services Operations **Location** Le Méridien Makkah, King Abdulaziz Road, Makkah, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Entry level management position that is responsible for leading...

  • Asstmgr-front Desk

    3 weeks ago

    المملكة العربية السعودية, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 23052231 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Hotel Riyadh, King Fahad Road, Riyadh, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Entry level management position that is responsible for leading...