Global Account Manager client Success ksa

5 months ago


المملكة العربية السعودية, Saudi Arabia Talent Pal Full time

To provide strategic account management services to a portfolio of high profile, high value accounts with the objective of increasing the accounts investment, appreciation and value of Oracle CEGIU products and services to secure all accounts indefinitely.

**Responsibilities**:

- Deliver against all required KPIs
- Revenue Retention & Growth
- Account Retention
- Time to Value & Success Initiatives
- Customer satisfaction
- Customer References

**Account Planning**:

- Develop and execute high quality and actionable Account plans for all accounts in conjunction with account sales representatives, services and partner organisations such as:

- New Account Onboarding Planning (Implementation & Initial Onboarding) within the first 30 days of a new account including establish a Governance model
- Investment Decision Plan & Customer Maturity Plan within first 6 Months
- Adoption and Value Realization Plan throughout the term and as determined by account
- Renewal Account Plan begins between 6-12 months from renewal date (depending on the account)
- Opportunity plan support with the Applications Sales and Consulting Sales Representatives

**Relationship Management**:

- Focused point of contact for primary/executive communications and corporate interactions with the account.
- Develop engagement plan in conjunction with internal and external stakeholders to enhance long-term corporate value of the account.
- Continuously identify and establish relationships with key stakeholders and influencers within accounts.
- Full understanding of the accounts purchasing and decision processes.

**Direct Revenue Generation**:

- Develop in-depth understanding of account objectives and problems in order to identify and qualify all opportunities within the account to ensure Sales wins
- Prepare the account for Renewal by formulating the renewal process as defined by the Renewal strategy.
- Continuously promote and qualify new product and services opportunities for all accounts
- Support in the preparation of presentations and proposals and product, technical, and security related responses to RFPs/RFIs
- Maintain a high level of understanding of competitors and positioning statements.

**Quality of Service**:

- Ensure that the customer is receiving appropriate levels of support, through utilising the available Oracle resources (Contact Centre, Support Central, CO training, Product Support etc.)
- Respond in a timely manager to customer enquiries and ensure that the appropriate response / action is delivered
- Maintain regular contact with each account to identify emerging service issues
- Proactively provide input into customer service strategy, training requirements, procedures and direction.
- Work closely with the Client Operations and Sales teams to promote teamwork and collaboration
- Establish risks associated with each agreement and develop mitigation strategies.
- Maintain an understanding of the businesses within the assigned territory and the factors that influence spending patterns.
- Coordinate and contribute to internal communications with all Oracle offices as required to manage accounts within your portfolio

**Leadership**:

- Management and coordination of Account Management activities within account
- Drive and support the national / regional / global selling effort into the account.
- Identify national / regional / global team members and create communication links, matching team configuration with the nature of the sales opportunities at the account.
- Connect stakeholders on a global level and create a virtual team environment.
- Utilise effective project management skills to co-ordinate change management protocols within accounts
- Submit detailed reports on time
- Mentor junior colleagues
- Contribute to team meetings

**General**:

- Maintain excellent knowledge of Oracle’s products including their demonstration, pricing and administrative procedures.
- Maintain knowledge of Oracle’s products and current Account Management and Sales procedures
- Update and maintain accurate data on CRM.

Career Level - IC4

This job has been sourced from an external job board.


  • Account Manager

    5 months ago


    المملكة العربية السعودية, Saudi Arabia Inova EG Full time

    Serve as the lead point of contact for all customer account management matters - Build and maintain strong, long-lasting client relationships - Negotiate contracts and close agreements to maximize profits - Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors - Ensure the timely and successful delivery of our...


  • المملكة العربية السعودية, Saudi Arabia Talent Pal Full time

    -< Back to Jobs - Refer a friend - Printer Friendly - Apply - Job Title - Client & Business Development Manager - KSA - Job Location - Riyadh - Job Type - Business/Professional Services & Support - Expertise - Business Development - Description **The team** The global business development leadership team sets the strategy in consultation with...

  • Account Manager

    5 months ago


    المملكة العربية السعودية, Saudi Arabia Talent Pal Full time

    Client Services KSA Full Time, Permanent **Position Description** **Job Title**: Account Manager - Exhibitions **Reporting Into**: MD Exhibitions, MEA **Direct Reports**: NA **Location**: KSA **Job Objective**: Arena’s vision is to supply successful exhibition stands with a high level of customer service and attention to detail. We do everything in our...


  • المملكة العربية السعودية, Saudi Arabia Uniphore Full time

    Uniphore is the global leader in Conversational Automation. Every day, billions of conversations take place across industries — customer service, sales, HR, education and more. Whether they are human to human, human to machine or machine to machine, conversations are at the heart of everything we do, and the new currency of the enterprise. At Uniphore, we...


  • المملكة العربية السعودية, Saudi Arabia Talent Pal Full time

    **The Role**: Client Services Manager **The Location**: Riyadh/Dammam, Saudi Arabia S&P Global is a place to learn and grow, surrounded by the best and brightest. A place to challenge yourself and advance your career. If you’re a pioneer or a thinker, there’s a role for you to play in our mission to help accelerate progress in the world. We provide the...


  • المملكة العربية السعودية, Saudi Arabia Sovereign Group Full time

    KSA Client Relationship Assistant Saudi Arabia Full Time KSA Client Relationship Assistant Sovereign PPG Saudi Arabia are currently recruiting for an experienced Client Relationship Assistant with an in-depth understanding of company formation, labour and immigration, government relation services and liquidations to join our growing team based at our new...


  • المملكة العربية السعودية, Saudi Arabia Microsoft Full time

    With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...


  • المملكة العربية السعودية, Saudi Arabia Piaget Full time

    Reference Code: 99205**VIP CLIENTS RELATIONSHIP MANAGER KSA**: - Riyadh, 01, SA- PermanentSince 1874, Piaget has been committed to bringing the spirit of Luxury to life thanks to a constant quest for creativity, an unlimited innovation and a respect for excellence. All this being possible thanks to a fully integrated Manufacture mastering watchmaking and...


  • المملكة العربية السعودية, Saudi Arabia Talent Pal Full time

    **Introduction** As a Customer Success Manager - Account Specialist, your mission is to collaboratively lead the way for the deployment and adoption of IBM's solutions within large, complex accounts. Highly organized, with a natural flare for spotting growth opportunities, you'll identify and secure projects, whilst orchestrating the necessary resources for...


  • المملكة العربية السعودية, Saudi Arabia Talent Pal Full time

    An opportunity for a bilingual Account Manager to work within the KSA team and will be based in - **Jeddah**.**Job Responsibilities**: - Managing accounts and being responsible for the overall quality and delivery of client programmes ensuring client’s strategic goals are met - Daily client counsel, including problem solving - Develop and edit written...

  • Account Manager

    5 months ago


    المملكة العربية السعودية, Saudi Arabia CommScope Full time

    In our ‘always on’ world, we believe it’s essential to have a genuine connection with the work you do. You shine when you know you’re giving it your all! **How You'll Help Us Connect the World.** As the global market leader in our low-voltage/telecommunications infrastructure space, CommScope is looking for an upbeat Account Manager to join a very...


  • المملكة العربية السعودية, Saudi Arabia Dataiku Full time

    At Dataiku, we're not just adapting to the AI revolution, we're leading it. Since our beginning in Paris in 2013, we've been pioneering the future of AI with a platform that makes data actionable and accessible. With over 1,000 teammates across 25 countries and backed by a renowned set of investors, we're the architects of Everyday AI, enabling data experts...

  • Account Manager

    5 months ago


    المملكة العربية السعودية, Saudi Arabia Talent Pal Full time

    Client Services Position Description **Job Title**: Account Manager - Exhibitions KSA **Reporting Into**: MD Exhibitions, MEA **Direct Reports**: NA **Location**: KSA Job Objective: Arena’s vision is to supply successful exhibition stands with a high level of customer service and attention to detail. We do everything in our ability to supply this to a...

  • Research Manager, Ksa

    5 months ago


    المملكة العربية السعودية, Saudi Arabia Knight Frank Full time

    **Overview** The Middle East Research team is looking to recruit an enthusiastic and hardworking Research Manager to further its research capabilities, offering and goals. Knight Frank’s research teams are recognised globally for being thought leadership experts, covering all property sectors and we wish to further entrench our position in the Kingdom of...


  • المملكة العربية السعودية, Saudi Arabia Sabre Full time

    Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a...

  • Sales Manager, Ksa

    5 months ago


    المملكة العربية السعودية, Saudi Arabia Uniphore Full time

    Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments. - Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal...

  • Account Manager

    5 months ago


    المملكة العربية السعودية, Saudi Arabia Talent Pal Full time

    As a team member of the AKQA client service department you will influence changes in consumer behaviour through ideas, creativity and the use of interactive media. You will make a difference to digital communications, marketing and advertising, and inspire the best global brands. As an Account Manager in Saudi Arabia, you will be responsible for developing...

  • Account Manager

    5 months ago


    المملكة العربية السعودية, Saudi Arabia Talent Pal Full time

    In our ‘always on’ world, we believe it’s essential to have a genuine connection with the work you do. You shine when you know you’re giving it your all! **How You'll Help Us Connect the World.** As the global market leader in our low-voltage/telecommunications infrastructure space, CommScope is looking for an upbeat Account Manager to join a very...

  • Client Servicing

    5 months ago


    المملكة العربية السعودية, Saudi Arabia Talent Pal Full time

    **Experience**:1**-**2** years** We're seeking a motivated and aspiring Junior Account Executive to join our internal accounts team. In this role, you will play a pivotal part in supporting the accounts team with various tasks, aiding in the seamless execution of advertising campaigns, and gaining valuable exposure to the workings of client management and...


  • المملكة العربية السعودية, Saudi Arabia Penspen International Ltd Full time

    We are seeking an Accountant to run the accounting for our new branch in Al Khobar, KSA. The Accountant will be responsible for the day-to-day financial operations of the company and compliance with all local government and tax filings etc. Excellent Arabic and English communication skills are essential. **Responsibilities**: - Perform general ledger...