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Client Services Manager

4 weeks ago

المملكة العربية السعودية, Saudi Arabia Talent Pal Full time

**The Role**: Client Services Manager

**The Location**: Riyadh/Dammam, Saudi Arabia

S&P Global is a place to learn and grow, surrounded by the best and brightest. A place to challenge yourself and advance your career. If you’re a pioneer or a thinker, there’s a role for you to play in our
mission to help accelerate progress in the world. We provide the world’s leading organizations with the right data, connected technologies, and expertise they need to move ahead. As part of our team, you’ll help solve complex challenges that equip businesses, governments, and individuals with the knowledge to adapt to a changing economic landscape.

At S&P Global Commodity Insights, our complete view of global energy and commodities markets enables our customers to make decisions with conviction and create long-term, sustainable value.

**The Role**:
This position is responsible for both the remote and on-site support and training of Commodity Insights’ products ensuring customers derive optimal value from the real-time services they subscribe to. Through enhancing the customer experience, this role plays a key part in retention and lead generation. This position is also responsible for serving as a knowledgeable resource.

**The Team**: The business has a collaborative, and performance-driven atmosphere with an entrepreneurial spirit. We value teamwork. You must be a team player to be successful within our organization.
You will be working as part of the S&P Commodity Insights Client Service Team in the EMEA region, focusing on providing Training and Support to corporate clients in Saudi Arabia and other countries in the Middle East.

**The Impact**: Commodity Insights a division of S&P Global, is a leading global provider of energy and metals information. With nearly a century of business experience, Commodity Insights serves customers across more than 150 countries. From offices worldwide, we serve the oil, natural gas, electricity, nuclear power, coal, petrochemical. Agriculture and metals markets. Commodity Insights' real time news, pricing, analytical services, and conferences help markets operate with transparency and efficiency. Traders, risk managers, analysts, and industry leaders depend upon Commodity Insights to help them make better trading and investment decisions.
This role will promote strong, long-lasting business relationships and raise S&P’s credibility by providing support, training and product knowledge to our customers. The role will also support Commercial Managers and Client Development Mangers in the Country.

What’s in it for you? The role offers the opportunity to be a part of a world-class global organization that can drive business growth across all commodity classes and distribution channels.
As part of building your personal brand you will be given the opportunity to:
Partner with customers in developing their strategic direction.
Meet customers face to face.
Build and maintain both global and local relationships internally and with customers.
Work in a highly collaborative and passionate team environment.
Contribute to global and local initiatives.
Develop deep technical and/or strategic advisory skills in an organization that is very supportive of personal development.

**Responsibilities**:
Working within one of the world's foremost commodity data, news & analytics providers, you will act as a Client Services Manager for Commodity Insights customers in the Kingdom of Saudi Arabia and other countries in the Middle East.
Ensure that Commodity Insights customers receive maximum value from their services, closely partnering with Commercial Managers and CDMs to provide the best possible customer experience to our client base
Proactively / reactively provide Customer training via on-site or remotely (via Microsoft Teams) to incorporate Commodity Insights’ services into their workflow and drive customer satisfaction and retention
The CSM solicits Voice of the Customer feedback during client interactions and training sessions ensures that this feedback is shared with the appropriate teams and added into CRM (Salesforce).
Discover up-sell/cross-sell opportunities for products and services during client calls/on-site visits and pass on these leads to respective sales colleagues.
Where appropriate, the CSM collaborates with Channel Partners, ensuring unification of service delivery between Commodity Insights and third-party vendors.
Track usage of all products across roles within the assigned customer portfolio and address underutilization through additional trainings and workshops
Serve as a key communication channel between functions, the CSM ensures the two-way internal flow of market, product and client information.
The Client Service team responds to product updates and is responsible for notifying users of product retirements.

**What We're Looking For**: We are looking for a high-performing Client Services Manager to help us provide the best possible customer experience to ou