IT Support Manager

2 weeks ago

Riyadh, Saudi Arabia Zid Full time

Company Description
**Who we are?**
Become a Zider Tech member and join this amazing company that is on top of the e-commerce game Join a company that is not only growing but having fun while doing it. We are a human centric organization with huge growth plans and with a purpose to help more and more people with little or no digital experience to start their online business (e-commerce), move their offline to online or grow their offline businesses even more by having an online presence.

**Where we are coming from and were we are going?**
Zid has had a tremendous grow over the last 5 years. From 5 people to 250 people at present and counting. Our revenues have been increasing more than 3 times year on year and we have had a great success. We know that huge growth brings a few complications and challenges to our technology and we, in engineering, are aware of them and we are looking to solve those. We are an e-commerce SaSS platform, a fintech startup, a logistics and shipping consolidator and we understand and believe that technology and business goes hand-in-hand.

**Job Description**:
**What do we expect from you?**

We are clear in the areas that we need to improve and also the areas that we are improving and are mature. In this area we are looking for an IT Support Manager to lead the main required tasks to make our internal customers (our colleagues) happy Yes, because an internal customer is as important as our clients, we are looking for someone that can take the lead in the managing of main office requirements such as computer purchases and configuration, onboarding and offboarding on systems, asset management and inventory tracking, networks configuration and cabling, office wifi management, new offices creation and configurations, printers, among others. As an IT Support Manager you will be hands-on and also out of the box thinker. You will lead by ensuring happiness in the configuration and management of micro-informatica and helping in ensuring a great onboarding to our new colleagues.

**How does your first month look like?**

In order to be a great IT Support Manager it is very important that you understand what we have today, what problems are affecting our operation, what policies are missing, and what needs to be done. During your first month you will have 2 main responsibilities, understanding and doing Getting the grip will be important but also ensuring that we go all in and start management some of the processes that are today in the house, for example, the onboarding and offboarding and the asset management.

During your first month you will be expected to have already a good oiled engine to request for quotations from different suppliers on computers and technology equipment, support the management of Genesis, a tool recently implemented to manage the onboarding and offboarding and licensing management, you are expect to have already a way to ensure you receive the requests from the areas within the organization and support for all people landing into Zid as new colleagues.

**Your responsibilities will be**:

- Represent and drive the internal technology
- Build and lead a distributed IT team technicians across Saudi Arabia and Egypt
- Be available on-site as often as possible for inquiries related to team members in the HQ
- Gather coworker requirements, find optimal solutions, and drive their implementation
- Communicate effectively with stakeholders, suppliers, contractors, etc..
- Drive automation within IT processes, including hands-on work
- Inventory management and budgeting
- Enhance processes and documentation with an eye on security
- Ensure the availability, security and confidentiality of IT systems
- Build policies and procedures that drive IT support
- Design, build and implement a centralise tool to track all IT support requirements (currently we have JIRA Service Management)

**How will you do it?**

You will be working side by side with the current CTO and Head of Technology Operations to ensure that you have the right guidance to your day to day tasks. This is critical to ensure your success And don’t forget your success is our success

You will have to take the lead and have the proactiveness and energy required for this role. A person that is tranquil is not going to be a person that will help as here in Zid we drive through energy So, roll your sleeves and start doing from day 1

You will have some tools that have already been implemented that you will take ownership and you will use and improve on a daily basis, others will need to be created from scratch and this is what you will bring to the table too, your knowledge on best practices and also your connections to allow to improve our purchasing operational efficiency as well as Zid’s maturing in IT management.

**When you will work?**

We are a full flexible and full remote. It means that you decide when, however, it is important that you have your calendar updated. Remember full flexible does not

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