Warranty Engineer
5 months ago
**About the role**
Management and leadership of the Warranty Process in support of the objectives of the company's overall business plans and strategies.
**Responsibilities**
- Overall responsibility for all warranty project deliverables including but not limited to material, documents, financial and commercial outputs, dispute management, customer satisfaction and on time delivery.
- Overall responsibility and accountability for effective warranty project costs and where possible recovery of costs/income leading to profitability.
- Developing strong working relationships within the teams (Engineering, Procurement, Quality, Production, etc.) to enhance the development and implementation of the overall strategy
- Developing strong working relationships with other Company factories to achieve a close inter-company collaboration and represent one face to the customer.
- Developing policies and procedures (with support from functional colleagues) in support of the attainment of key commercial targets through disciplined and organised working practices.
- Developing excellent and professional relationships with customers and supporting allocated team where appropriate with the same.
- Analysis of incoming customer reports of product failure to develop procedures to prevent reoccurrence including root cause analysis.
- Acting as escalation point for issue resolution where appropriate and where necessary working with Project Team Leaders to resolve any outstanding terms and conditions issues.
- Attendance of monthly interface meetings with other functional department heads to ensure smooth management warranties and common goals.
- Liaisingwithsupplierstofacilitateontimedeliveryandtimelyproblemresolution. Involving and aligning with the procurement team as needed and as per the applicable rule of engagement.
- Ensure all relevant trackers, folders, and ERP are promptly updated per the approved procedures and policies.
**Requirements**:
B.Sc. degree in mechanical, electrical, or Industrial engineering.
5 years in a similar role/industry
Sufficient knowledge in rotating equipment and its related auxiliary systems.
Knowledge in international standards such as API and ASME is a plus.
Experience of contract negotiation in a commercial environment.
English Professional
Proficient in MS Office Excel, Word, and PowerPoint.
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