Merchant Onboarding Specialist

4 months ago

جدة, Saudi Arabia Salla Full time

Salla is seeking a dedicated and detail-oriented Merchant Onboarding Specialist to join our team. As a Merchant Onboarding Specialist, you will be responsible for guiding new customers through the onboarding process, ensuring a smooth transition and successful implementation of our products and services.

In this role, you will work closely with our Sales, Customer Success, and Product teams to understand customer needs and develop customized onboarding plans. You will be the primary point of contact for customers during the onboarding phase, providing training, answering questions, and addressing any issues that may arise.

**Responsibilities**:

- Onboarding customers which includes setting up accounts and on-site training.
- Help drive fast time to the first implementation and overcome any blockers that may arise
- Provide holistic program support to new customers in the onboarding phase
- Clearly communicate account setup requirements and expectations with customers and key stakeholders
- Assist and Coach customers on Salla Products and training to enable them to become self-sufficient.
- Ensure seamless customer handovers from the Onboarding team to the regional Customer Success team.
- Onboard, guide, and mentor the seller on one basis at every touchpoint in their Journey.

**Requirements**:

- A Bachelor’s degree is preferred.
- 2+ years experience in a customer-facing role at a SaaS company.
- Experience with E-commerce platforms ( Preferred has experience in managing stores at Salla)
- Profissional communication skills.
- Strong problem-solving and analytical skills

  • Head of Merchant Success

    2 months ago

    جدة, Saudi Arabia Salla Full time

    Salla, a pioneering e-commerce enabler platform in Saudi Arabia, is on the lookout for a Head of Merchant Success. This key leadership role is aimed at ensuring that our merchants achieve their utmost potential through our platform. As the Head of Merchant Success, you will be responsible for crafting and executing a comprehensive strategy that enhances...

  • Sales Specialist

    4 months ago

    جدة, Saudi Arabia Salla Full time

    As a Sales Specialist, your primary goal will be to perform cross selling functions with current active merchants. You will be responsible for actively reaching out to customers, to showcase the benefits and convince them to reactivate or sign up for the service. Key Responsibilities: - Conduct outreach to active customers in order to understand why they...

  • Keeta-business Development Specialist

    4 months ago

    جدة, Saudi Arabia A Leading Company In UAE Full time

    The Role Keeta-Business Development Specialist (Jeddah) 1. Find catering merchants willing to cooperate with Meituan Keeta through effective appointments and efficient door-to-door visits, and reach cooperation agreements. 2. Assist partner restaurants in setting up their online stores on the platform, and provide training on how to manage their online...

  • HR Specialist

    2 months ago

    جدة, Saudi Arabia FMT logistics services Full time

    **Scope**:We are seeking an HR Specialist you will be responsible for handling and enhancing the organization’s human resources by planning, implementing, and evaluating employee relations and HR policies, programs, and practices. This role requires a proactive individual with excellent communication skills and a strong understanding of HR...

  • Senior Talent Acquisition Specialist

    2 months ago

    جدة, Saudi Arabia Hunter Rose Full time

    Our client, a respected and well known leader in the Oil & Energy industry, are seeking a superstar Senior Talent Acquisition Specialist. You will be responsible for driving the end-to-end recruitment process, utilizing your expertise to attract top-tier talent across both engineering and leadership roles. **Key responsibilities will include**: -...

  • HR Specialist

    3 months ago

    جدة, Saudi Arabia Ninja Food Full time

    **Key Responsibilities**: - Assist with the recruitment process, including job postings, resume screening, and scheduling interviews. - Conduct new hire orientations and facilitate onboarding activities for a seamless transition. - Maintain accurate and up-to-date employee records, ensuring data integrity in HR systems. - Respond to employee inquiries and...

  • Installation & Delivery Specialist - Jeddah

    3 weeks ago

    جدة, Saudi Arabia Foodics Full time

    **Who Are We❓**: - W_e Are Foodics!_ a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully...

  • Regional Medical Visit Manager East

    4 weeks ago

    جدة, Saudi Arabia l'Oréal Full time

    Hey there, future innovator. Ever wonder what fuels a global beauty powerhouse? At L'Oréal, we're not just building brands ; we're shaping how the world experiences beauty. Intrigued? Keep reading; this might be the opportunity you've been searching for. Join L'Oréal Dermatological Beauty in KSA as our Regional Medical Visit Manager for the East region....

  • Regional Medical Visit Manager East

    3 weeks ago

    جدة, Saudi Arabia L'Oreal Full time

    Hey there, future innovator. Ever wonder what fuels a global beauty powerhouse? At L'Oréal, we're not just building brands ; we're shaping how the world experiences beauty. Intrigued? Keep reading; this might be the opportunity you've been searching for. Join L'Oréal Dermatological Beauty in KSA as our Regional Medical Visit Manager for the East region....