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Program Manager Ksa, After Market Services

1 month ago

Riyadh, Saudi Arabia Afaq Q Tech General Trading Full time

Bachelor's degree or equivalent
- 6+ years of experience preferably in Supply chain, project management or operations
- Ability to work cross-functionally, partner with multiple teams and lead by influence
- Strong communication skills, both verbal and written
- Strong analytical skills, proficient knowledge of Microsoft Office tools
- Strong bias for action, able to manage multiple priorities

Job summary
Amazon is looking for a Program Manager in KSA to lead activities of After Market Services (AMS), and own the end-to-end processes of used (customer returns) and damaged products. When items are returned or damaged, we maximize reuse and recovery to optimal cost of returns while safeguarding customer
- and selling-partner trust. The role will be focusing on managing the activities related to the liquidation / destroy of returned items, and defective inventory. This is a cross-functional role that requires close partnership with various stakeholders such as Operations, Retail, Finance, Legal, and Sustainability teams - both local and regional. Role requires strong project management, supply chain and influential skills to effectively deliver and execute at scale projects while ensuring optimum profitability.

Key job responsibilities
- Liquidation vendors on-boarding; this includes sourcing new liquidators, managing minimum vetting requirements process and rate cards negotiation
- Overseeing the Liquidation process and communication, this includes weekly liquidation bidding management and liquidators’ inquiry / escalation handling
- Internal operations communication, planning, and alignments; this includes capacity management, handling escalations with Operations, Retail and Finance teams.
- Run periodical process and execution consolidations and audits
- Manage reporting and escalations of vendor returns and stranded inventory with Operations and Business teams
- Partner with Retail teams to facilitate the collaboration with key brands on return rights
- Manage internal communication, and report on full set of business KPIs in weekly / monthly reviews with strong business writing capabilities
- Experience in e-commerce
- Retail and/or supplier Management background
- Experience in Operations - Reverse Logistics and warehousing operations
- Knowledge and experience in using Business Analytical reporting tools like SQL, Tableau, QuickSight