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Call Center Agent
3 weeks ago
**Summary**:
The Healthcare Call Center Agent is a vital point of contact for patients within a healthcare organization. This role provides excellent customer service by assisting patients with various inquiries and tasks related to their healthcare needs.
**Responsibilities**:
- Answer high volumes of inbound and outbound calls promptly and professionally.
- Effectively communicate with patients from diverse backgrounds, addressing their needs with empathy and respect.
- Schedule appointments, including gathering necessary information and ensuring accuracy.
- Provide accurate information about healthcare services, procedures, and insurance coverage.
- Route complex inquiries or concerns to appropriate healthcare personnel.
- Utilize Electronic Health Records (EHR) to access and update patient information
- Document calls and interactions with patients accurately and concisely.
- Maintain a positive and helpful demeanor, promoting patient satisfaction.
- Stay up-to-date on healthcare terminology, policies, and procedures.
Pay: ﷼5,500.00 - ﷼6,900.00 per month
Application Question(s):
- what is your nationality?
**Experience**:
- healthcare call center agent: 2 years (required)
**Location**:
- Jeddah (required)
Application Deadline: 15/05/2024
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