Call Center Agent

3 weeks ago


Jeddah, Saudi Arabia Talent Pal Full time

Al Borg Diagnostics, a leading provider of diagnostic health services, is seeking motivated individuals to join our team as Call Center Agents. As a Call Center Agent, you will be responsible for answering incoming calls and providing exceptional customer service to our clients.

At Al Borg Diagnostics, we value the importance of reliable and efficient customer service. As a Call Center Agent, you will play a crucial role in providing accurate information, addressing customer inquiries, and resolving any issues or concerns they may have.

If you have excellent communication skills, a positive attitude, and the ability to work in a fast-paced environment, we would love to have you on our team.

**Responsibilities**:

- Answer and respond to incoming calls from customers in a professional and timely manner.
- Provide accurate information about our diagnostic services, scheduling appointments, and resolving client concerns.
- Keep customer records up-to-date and maintain a high level of accuracy and attention to detail.
- Follow call scripts and guidelines to ensure consistent and effective customer service.
- Collaborate with teams across the organization to address customer needs and ensure a seamless service experience.
- Identify and escalate priority issues or complaints to the appropriate department.
- Meet individual and team performance targets and goals.
- Stay up-to-date with company updates, policies, and industry trends.
- Prior experience in a customer service or call center role is preferred but not required.
- Excellent communication skills, both verbal and written.
- Strong problem-solving and decision-making abilities.
- Ability to prioritize and manage multiple tasks effectively.
- Attention to detail and accuracy in data entry and documentation.
- Ability to work in a fast-paced and dynamic environment.
- Proficiency in using computer systems and call center software.
- Fluency in English and Arabic.
- Customer-oriented mindset with a positive and empathetic attitude.
- Ability to work in rotating shifts, including evenings, weekends, and holidays as required.

This job has been sourced from an external job board.


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